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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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When I originally purchased my Ultra Saber I requested a change to the Grand Master and after a few days of waiting, I had a response from Marlena. She was quick to respond and I was able to upgrade my hilt and I received a shipment notification 3 days later. After 3 more days I received my new Ultra Saber and the quality was nice. The only gripe I had about it was one spot on the side where you can see a center punch was set in it during the machining process. Other then that, the quality is nice and accurate. The engraved areas look very good and the quality of sound and lighting is amazing! I'm still experimenting with the Launcher and changing the pulse frequency to every.2 seconds to give it a more lively and energetic look. The Launcher is kind of difficult to use but if you spend enough time to mess around with it, then it's no problem at all. All in all, good quality; great customer support, good shipping time. Overall: 8/10! Can't wait to order some more sabers soon!
Always a fantastic buying experience when shipping with ultrasabers!
Helped me get my saber back running again! Was a good customer experience!
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Always quick and easy, from ordering to delivery.
They are the best source for affordable combat sabers! I would recommend them to anyone. I won't buy from anyone else.
I sent in my stunt saber to have sound added. The associate that facilitated the transaction was extremely helpful and professional. I sent in the hilt and Ultrasabers installed the Obsidian sound system and sent ot back to me very fast. I will definitely purchase from Ultrasabers again.
I ordered the saber on April 20th and it arrived here in Italy on may 3rd
The box was a little bit damaged but the saber was perfect
Definitely looking forward to buy more
I wish I had more money to buy many more sabers. Im never dissatisfied. I get what I pay for.
I absolutely love the light saber! Would definitely order again. Thank you!
Truly outstanding customer service like I've never seen before.
I had purchased this for my wife as a birthday gift. She loves Ahsoka and I wanted to surprise her with something unique. I got the Fulcrum model from Ultrasabers and she still talks about how wonderful it is.
According to the website the lead time was 3-5 days. I became concerned when it took 2 weeks, however I understand that there are a lot of orders at this time. The sabers I received were delivered very quickly and in great condition. I am very happy with Ultrasabers customer service and quality control. Thank you, and I'll be sure to buy from here again at some point!
My saber stands fall apart real easily so I'll glue them together. But the masterwork in the hilts are just phenomenal.
I loved ultrasabers my boyfriend loved his present and it got here just in time for his big day.
Website is very easy to use and has great hilt customization features. Blades are very durable and the hilts are fantastically detailed.
It was cool
My overall experience with Ultrasabers has been nothing short of fantastic. I had an order issue when I first placed my order with PayPal applying the wrong address, but a quick email to customer service had it fixed quickly and easily. I got my lightsaber on May the 4th (it was destined) and it was exactly what I asked for! I was also fortunate enough to win one of the free raffle sabers as well and its quality is equal to that of the one I ordered. I haven't had a chance to use them in sparring yet, but I look forward to it. Highly recommend them and I will definitely be getting another one later down the line!
This thing is sick!
I got my saber at Salt lake city FanX 2019, so i got mine right then and there. The quality of the sabe is top notch and stable when "wooshing" it around. Other wise i would recomened UltraSabers to my friends and family in the near future.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.