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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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Best customer service and sturdy items that they sell are well packaged with bubble wrap and secured within the box.
Awesome customer service and buying them sight unseen, they far surpassed my expectations, the dark purple is a little on the pale side, but definitely not pink. The wife and I are stoked to put em to use, and there will definitely be future purchases! Processed well within quoted time frame, delivery faster than quoted.
Good Options, First Saber so we'll have to see how it goes
Great customer service on a rush order. Could not have asked for better.
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Pretty good
It was very good.
The blade plug that I purchased got stuck in my lightsaber and I had to break it to get it out of my lightsaber scratching up my lightsaber and destroying the blade plug.
Was missing the belt clip on the initial order, but was sent out a new one very quickly. Very happy with the customer service
10/10 would shop again
Hardest part was picking a blade color
Very easy and cant beat the price super excited to see what my mystery box will be
Great saber, but It wasn't delivered with a battery charger. Not sure if it was supposed to come with one or I missed that option, but definitely a miss overall
Purchased $75 mysterybox at Fan Expo. Recieved saber that totaled a value of $260. Quality products
E
It good
The Sabers are amazingly crafted, super bright, have all the correct sounds, and are durable as possible with the Heavy Blade upgrade
Definetely worth your time and your purchase if you wish to learn how to duel like a true Jedi
Fast and Wounderfull love it I can't stop i'm addicted thanks wesley3
From the start of my purchasing experience, Ultra sabers demonstrated that they are the golden standard in the Saber community. Website navigation extremely user friendly. My customer service experience was AMAZING. Marlena was able to apply a promotion code after I had mistakenly checked out without applying it. I received my shipment within 2 weeks of placing order, and this was in May, one of their peek selling seasons. Quality of product received is amazing. Sincerely a patron for life.
A really Great company with a quality service
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.