Ultra SabersReviews 19,632

Multiple emails and voice messages over several months finally received a reply, but product was still not available. Had to substitute.

This was the second saber I have ordered and though it wasn't the best when COVID hit they've really turned things around and I have no complaints with customer service, shipping time or with the sabers I've received. I'm definitely going to be getting more sabers from here

Grab bags great for beginners. Just pay attention to all the details of what you want when i comes to power supply. I made the mistake of not upgrading to the recharge system.

Very quick delivery for a replacement part. Would recommend

Great quality!

Saber is great quality and is a great value in my eyes for the mystery box.

I messed up on my first time order. I received an email from a single customer service person. It took a couple of emails back and forth for me to place the correct order. I had never ordered a saber and was stunned at how many options there were. The same person contacted me each time (Laura). She was very helpful and patient and made sure my order was correct.

No

I still believe that more transparency about your side of processing the order would to wonders for people's patience.

Great light saber, very poor customer service response time, 2 month delivery time

I'm new to buying sabers, did research and went with ultra sabers. I don't have lots of money and I picked the princess one with sound. It did take couple weeks to get here. My mom loves her saber, now my teenage girl wants one and I want one. But I do have a severe autistic teen and she is a hand full, so money is hard right now. When I get a chance I'll get my teenage girl one.

This is the third lightsaber I've bought off Ultrasabers. Their customer service and shipping times have really improved over the last year. Very happy with the speed and quality of the product.

Have no issues using Ultrasabers for all my Sabers...

Great improvements in customer service and support.
Much improved communication and response time.
The saber hilts are beautiful, and easily modified for advanced electronics installation.
I will be a return customer

Great products and fast service.

Right when I placed my order I got an email stating that they received the order and they alway notified me every step of the why with tracking details. The saber is fantastic, I can actually have real lightsaber combat and have it hold up beautifully, definitely a well worth purchase and would totally recommend this to others.

We ordered in June and didn't get the order until September. When I called and emailed because I wasn't receiving any notices on my order I got absolutely no response for several weeks.

I will say that once they did contact me they were great after that

Blade has slight curve.

I absolutely love my ultra saber, it arrived in a timely manner and on time.
I'll definitely be shopping here in the future.