On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
We monitor reviews for authenticity
Very happy with the lightsabers I have received
This is the 3rd saber I've bought from you all. Your customer service is amazing and the product selection is top notch. Thanks for everything you all have done. My brother will love this lightsaber.
Don't tell me what to do
The item came in quick order fashion and is exactly as advertised
I like the easy to follow options for building a saber here. Very simple!
My lightsaber was shipped quickly and arrived in perfect condition (care was put into packaging everything). Order times are clearly marked when ordering, and it's nice to have a variety of shipping methods to choose from for different budgets. The website is easy to navigate from phone or regular browser, and it's easy to find what I'm looking for. Overall quality of the products is fantastic, and everything is really well made and the lightsaber mystery boxes are an awesome value.
Awesome product! Incredible service! Great company! One of my fave's!
Couldn't be better!
This is my 2nd saber. I love the quality and features offered which I feel are better than what Saberforge offers. I got the Bane's Heart color and it is gorgeous!
Very good communications, very speedy delivery and the quality of the lightsabers are amazing we are really pleased with them!
First time ordering a saber ever and I went for the mystery box to see how it went. I got a great saber that had all the bells and whistles. The speaker was broken on it when I got it, but otherwise it's great. Ordered on a Wednesday, had it that Saturday. Was insane how the timeframe just lined up.
Already bought another one but not the mystery box! Will be doing this again!
Ana was incredibly patient and knows the product and was able to help me custom build an Ultra Saber that exceeded my grandson's expectations! She helped me build one for my other grandson earlier in the year and she remembered every detail and it was helpful in building the second one.
I bought a saber from here for my bf, he is a giant starwars fan, and absolutely loved his saber.
I bought an Ultrasaber for my husband's birthday and chose a relatively simple set-up. It was delivered quickly and was exactly what I had pictured when it arrived. He was very happy with his gift, and I have a feeling there may be another, more elaborate Ultrasaber in our future as well.
Just hard to get my card into the system?
The order processed and arrived quickly. I was able to track it obsessively online. The saber was awesome right out of the box. I'd bought from US before, and I'm planning to do so again.
The lightsaber I ordered was better than my previous lightsaber. I mean, who knows. I might wield two lightsabers really soon.
Always fantastic. Marlena is always so helpful and patient!
Its amazing
I emailed but got no response
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.