Ultra SabersReviews 19,632

Yes I understand that they were swarmed with orders but when ultrasabers after a month finally got back to me they were very nice with handling my order, understanding and recognizing they could not fufill the 2 week time they originally set out, as well as accepting my last minute hilt change request and changing my shipping to 2 day shipping. My feelings go out to those still waiting for their sabers but I think these 2 months have just been a rough time for ultrasabers and their quality hasn't failed to impress me in the end.

This was the 3rd order I made with Ultrasabers. All 3 were made during the holiday season. This first order was received about 2 weeks after it was placed, which is faster than most other major lightsaber makers. Products was as described, except some of the parts on one of the two sabers in this order fitted loosely and I had to do considerably more than just tighten it up. Fortunately I could, although a less workshop savvy customer might not have been able to do as I did. After my modifications, the lightsaber was like a dream come true. Regarding the quality of their products, I must say that overall it's quite good. I have emailed the company FOUR times now with questions and requests for changes, etc. because their telephone voice-mail box has always been full when I call and the message promises a quick response to emails if directed to Shipping or Customer Service. Not so. I even emailed a named individual directly whom the customer forums put forward as a reliable problem solver for customer issues but as of this writing have received no reply from her. I finally received a response 22 days after I wrote requesting a change, but they said it was too late, the order was shipped. No kidding. I had to return that first order and will be charged a 20% restock fee. I can't give a 4 star review when customer service is this bad.

They ran out of what I ordered... asked me if I wanted something else, after paying for that extra change, they realised I had already ordered that... and then I emailed them back and forth for a couple days trying to get my order fixed... ordered it before christmas and it came almost 3 weeks later... the person who fixed it was great and how much he tried to get my order shipped was the only good part about my experience here... I will be getting another saber later on... hopefully a better time to get it...