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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Great sabers, 10/10 would buy again
Mystery boxes were spectacular. Highly recommend
I've seen people online with their complaints but I can tell you I own 7 ultrasabers and haven't had a bad experience yet. Trust me, customer service is awesome but delivery time varies depending on the time of year. Fabrication takes about a month if you're ordering around the holidays or when a new Star Wars movie comes out. It's worth the wait.
Ultrasabers was backed up around the release of the new movie, but definitely worth the wait. Best sabers around the $200 mark, and once the saber was made, it was shipped quick. The level of detail and design in the hilt is fantastic. Color of the three led setup is unmatched. Good sound (I got the open ended pommel, but will likely buy and try one of the more decorative closed pommels at some point).
I love the lightsaber thank you Ultrasabers
I understand that while purchasing prior to the holiday would cause delays, but even when advertising 3-4 week lead time i received a "Survey response" email prior to any notification of my order being completed and shipped by 10 days.
Maybe dedicate some resources to customer service response during these anticipated high volume times.
Looking to purchase many more. Keep up the great work Ultrasabers! 5/5
Amazing sabers and the delivery was fast. Would recommend buying your custom sabers here.
Quality product, patience required, it has been a month and I haven't received my ultra saber or any update on when I will get it.
I am pleased with Ultra Sabers I have ordered and have gotten what I needed and I am happy with my saber hilts that I have ordered even without instructions the hilts are so easy to figure out for the DIY customer base. The Videos and Forum are a great help. Many Thanks
I personally love my saber, delivery time was on the long side but I understood the movie and just been released
Absolutely brilliant
Very responsive and great product!
As expected.
The quality of the product delivered is great. The blade lights up very bright and feels sturdy and solid.
I ordered the product on the 22nd of December and it was taking weeks to process the order. I figured that this was normal because of Christmas coming up and the new star wars movie. I decided to email Ultrasabers anyway just to figure out was was happening and I got a response reasonably fast from someone at ultra sabers. Even though they were being flooded with orders and emails, they still managed to get back to me which I thought was great. I eventually received the product that I ordered and it was well worth the wait!
Shipping time took longer than average, although duely warned by Ultrasabers given holiday demand spike. However tooke me over 3 emails to get some help, then was finally shiped but one of the sabers purchased did not have the blade color changed as requested by e-mail.
I ordered a mystery box; received wrong item/saber already assembled. I emailed twice, but no reply.
Quick responses, no issues
My lightsaber came and I took of the bottom to see what batteries it needs. I put the bottom back on and then I got new batteries to put in and I couldnt take off the bottom and its completely stuff and i attempted to take it off but it wont come off at all.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.