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Ultra Sabers has a rating of 3.3 stars from 4,841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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Coupon codes don't work. I had to refresh the cart for over an hour to process my order. I emailed 2 times for my free shipping coupon that would not apply and every time I called I got a machine.no one ever reached out to me. I've ordered from u three separate tomes and spent a lot of money. I do not think I feel valued.
So far of the family set of sabers I've purchased I have had no issues or complaints. We have used these sabers almost every day since Christmas with some fairly decent contact sparing. They hold up very well and can take or deliver a good beating. I'm very impressed with these sabers and look forward to many future purchases.
Been supplying my family with sabers since 2007. Solid product that is kid tested. I had to call later to add covertec wheels. Customer service was fast and efficient.
Always been a good experience.
All good
This is my second Saber where I appreciate the durability and easy format to build my Saber for the coast that fits my needs.
Easy and very user friendly
Very easy purchase sequence, hope the blade is as good as it looks
Very pleased with Ultrasabers.com
Great product!
Excellent service throughout shopping experience...
Ultra Sabers has been awesome!
Customization options are great
Great job
Website is a wealth of information especially for first time users.
There were a few items such as the couplers that did not have pictures within the buying process.
I wish contact methods were more prompt, but other than that all is good!
Makes me so excited to get my first saber!
Thank you Emory and Team!
W00t
Best Sabers in all the Galaxy, been with them for over 3 years can't beat their products!
Great, Loved the customization.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.