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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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I ordered the DarkApprenticev5 so cool came custom made with sounds and lights totally worth the wait.
The lightsaber is fun but the delivery time was about 5 weeks instead of the 2-3 they originally said. Also the switch doesn't work sometimes when turning on/off and the sound quality isn't the greatest. Overall, however, I am pleased with the quality. The customer service was nice when I questioned them about the shipping time, I talked to Eli and he was nice.
I ordered a mystery box and got a silver aeon v4 in about 4 days. Fast delivery and great quality product which seems to be a standard for the ultrasabers team.
I received the blade plug on time.
I still haven't got any of the last 3 orders I placed on February 14,15,16th.
It took over a month to arrive due to a large number of orders at the time but they gave me a coupon code for waiting.
I mean, I've been pretty much a Star wars fan for my entire life. Seeing that I'm old enough to save up money to get one of these lightsabers is awesome. The little kid in me is always happy. Shipping was a bit long but that was due to the amount of orders going on and the pandemic which didn't bother me at all!
The wait was long, but it was for fair reason. Quality of product is amazing, would definitely purchase another!
Very good material and very good quality. Production time a bit long, but given the situation (ordered at the time of Covid-19) I think it was difficult to do otherwise.
In short, very satisfied and I will order again without hesitation.
Another Great Experience!
Love my ultrasabers well worth the wait time. I own six with five on the way. My dark Monarch is perfect. Wife and boys love the ones they have too.
Was cool to get random sabers. Didn't get the colors I wanted but thats the game!
Always have a good experience with grab bag blades and products
Very good service. I enjoyed dealing with ultrasabers. The saber is for my brother and he didnt receive it yet.
But it was very easy and fast to update the shipping address.
Will shop again.
The website is pretty straight forward and functional. All pricing is and details are laid out clearly. The photos definitely help purchase choices.
My saber turned out great, but it took 6 weeks for it to be made. I got the Blue Amethyst colored blade and it isn't as bright as I hoped it would be. But it is still beautiful.
Always nervous ordering something and getting it shipped all the way to Australia. Ultrasabers has never caused any hassle. A+++
Good quality emailed and got a response with in 48 hours
Bad communication, wait between emails is at least a week. 2 weeks after my order was due, I got an email from Rachel, apologizing that my order had been overlooked and promised that it would be shipped out with in 2 business days. A week later, I got another email, informing me that they could not build my order as they did not have my hilt in stock. They supposedly fabricate the hilts, so what was the problem really? I agreed to a lesser product just to get it over with. They did not send the correct blade and no Covertec clip, that I paid for. Pick a different company, this one does not care about your order enough to accurately fulfill it or communicate anything in a timely fashion.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.