Ultra SabersReviews 19,632

First saber purchase from any manufacturer. Drawn to Ultra Sabers (US) based on some initial good reviews and several unboxing videos. US has an effective marketing strategy that utilizes tiered promotions and a loyal core fan base. I made a $1,300 purchase in order to take advantage of a promotion offering 4 free sabers. While the unboxing had the desired impact on my son, some of the charm was lost as issues with quality control and craftsmanship quickly became apparent.

One of the reasons I placed such a large initial purchase was the appeal of the "Frankensaber" - a completely custom free saber earned on purchases over $1,200. On inspection, it's obvious that this is just a random assortment of used/returned/flawed components that couldn't be used in the regular offerings. In addition to numerous scratches and a broken pommel, three prominent grooves on the hilt (normally used to secure other components) were filled with some sort of pink-ish epoxy that was somewhat sloppily applied, still tacky two weeks after receipt, and aesthetically inconsistent with the rest of the components (heavy, dark, menacing). Yes, it was "free", but not quite the expected enticement conveyed in marketing copy.

Another major claim is that their sabers are "combat-ready", yet a component (emitter spike) of my son's saber ($600 regular offering) wasn't pressed in well and came off while handling out of the box. Another (different) spike came off in the same manner while lightly sparring. An email to the company has gone unresponded for over a week. I make some allowances for impact of COVID and claims of high sales volume, but doesn't feel like the company is scaled/scaling to levels of quality and service that are today's table stakes.

Overall, cool products for collectors or as cosplay props, but flawed experience due to poor quality control, mildly misleading marketing and performance claims, and limited customer service.

Still, can be a fun purchase if you manage your expectations.

The website is very easy to navigate. Creating a lightsaber is extremely easy and everything is very well explained.
The order took a while to process. I placed my order on March 2 2020 and just received it today (May 1 2020).
I did contact them once at the three week mark because the original lead time was three weeks. Their response was fast despite everything going on and explained that with them being overwhelmed with orders, the new lead time is 3-4 weeks. I waited and still got no update. I contacted them again on April 27 2020 and they informed me the failed to get the order out on time and made sure my order shipped the next day.
When I received my saber, the batteries were dead (no biggy). I also noticed the blade was slightly bowed and scuffed up and the hilt was also a little scuffed up.
Overall I am still happy with the product. I would definitely order from ultrasabers again. But I wish I had more faith in the processing time. But I understand why things take awhile.
Can't wait to order saber number 2 from you guys.

The product is amazing. Absolutely love the light saber. Unhappy with the lack of communication from the company. It took just shy of 2 months to receive my purchase and that was only after I contacted them. I received an automatic email within a few hours of sending mine. It said they were behind on orders and shipping was slow due to covid-19. Which is understandable except I made my purchase on March 2nd, about 2 weeks before most states started shutting down. The next email I received was one stating the order was fulfilled and being shipped with tracking info. It is upsetting it took so long to get here. I thought I had order in enough time to be given as a gift to my husband for our anniversary. It's 2.5 weeks late.