On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
Instant Feedback
We monitor reviews for authenticity
Amazing Product and worth the weight, i will only be buying ultrasaber for now on
Awesome saber and fast shipping! Absolutely love it!
Product was great but their were some sharp edges in the handle (metal) that should have been sanded down.
Awful customer service, and the product took over two months to get here. Product itself was alright, but the build quality is definitely low for what these are. Will be taking my business elsewhere if I ever buy lightsabers again.
It just took three months to deliver which was okay with COVID19 happening but I did email customer service and never heard back. That's all that was a bother.
First company to have Rey's saber. Had to buy.
The sentinal yellow blade color seemed off around the hilt, but I assume that is because of mixing LEDs to get that color combination.
Strongly suggested!
My son LOVES the Ultra Saber he received! It is as good as everybody says!
The only downside was that it took 2 days shy of 2 months to receive it, with no word along the way as to when it would get here. I get that we are in crazy times, however, updates to the order or at least responses to one of our 3 emails would have really been appreciated. A simple "your order is delayed because___ but you will get it" would have gone a long ways. Radio silence in response made us think maybe we wouldn't get it and were about to do a chargeback when the Saber showed up.
Having said that, the Ultra Saber Team did a great job with the final product- you can tell there's a lot of creative geniuses who are passionate about what they do behind the Sabers!
Just took really long to show up
Very good product and good response to shipping time query.
The order arrived and it worked.
Had to wait a while for the Saber to be sent off for delivery, but other than that I didn't have any issues. Saber looks and works great.
The customer service was very good. Great saber, thank you!
It's a very cool site to buy lightsabers. But the processing time is to long.
With the additional delay in turn around time (4 weeks + 2) it would have been nice to have been notified sooner regarding the additional delay. However the item came and surpassed expectations... The person (Nichole) whom emailed me regarding the stock issues on some of the components was wonderful and helped to get the order fulfilled and shipped quickly! Overall very happy with the saber, thank you!
I believe they forgot my order. It took almost 8 weeks to get to me. I was told it'd be 4. I have never waited so long on an order. Finally after calling them several times (which no one ever answered) and emailing back and forth, I received my order. I was offered a measly 5% off my next purchase. I would have ordered from Ultrasabers again if they had handled the situation better.
These pieces helped to make my saber portable so I could show it off to friends
There was one issues with my order which was a shortage of soundboards. I was contacted and given a few options to resolve my order.
Given the state of the world any delays in delivery is completely understandable. :)
It would be nice to be able to compare hilts side by side
I got an amazing deal on my Sabers. And I love them! So customizable and definitely worth the money! I was a little frustrated with how long things took to deliver. I understand awesome things take time, but if the windows passes for delivery and I contact you, I prefer actual time-frames and info to platitudes and multiple 48 hour kicks down the road. Also, my custom diamond saber came without a screw to mount to my hilt, so I'll need to get that. Everything else, especially the units themselves and their quality, was amazing.
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Toys Store Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members