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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Ultra Sabers is epic!
Good purchase experience. Very easy to customise the sabre the way you like. It would be nice to have bigger and more pictures of each type of sabre available
Trying to talk to someone for customer service is the most painful experience I've had. Canned emails and half answers... sub par at best
Awesome lightsaber
I just got my saber in the mail today and I am so happy! I honestly had a great customer service experience with Ultrasabers too. I originally ordered a different saber and wanted to change it and a few other aspects, I emailed Ultrasabers and they replied within 24 hours and happily made my changes. It took about 5-6 weeks to ship but once it shipped it got here within 4 business days which is incredible considering it travelled from the US to Australia during coronavirus, which has definitely delayed most postal services. Anyway I am so happy with the quality and customer service of Ultrasabers!
Good. Thank you!
I had to try more than 1 form of communication to get ahold of customer service. And my order was messed up (tho I was actually okay with the misshap)
Good product, great customer service.
Groovy
The customer service is so badly non-existent that this survey is silly.
I received everything several months after the "virus delayed" date. Even though others in my group ordered the EXACT same item months later and received them faster. I also didn't receive a saber stand that I ordered. Small item yes, but when you charge someone $15 for a cheap piece of plastic, it should be delivered. The response said it would be delivered separately at a later date. That was 3 months ago. I don't expect it to arrive and I'm confident ultrasabers has no intention of sending it. They would have to be organized for that. I'm also confident this review will not be posted because I don't see review like this and they must be common. I will cover it in my video review releasing this week and have almost 100k saber enthusiast who subscribe to my videos. It won't be pretty but it will be honest. I still have all the half-assed email replies.
Amazing quality! Exceeded my expectations!
Good experience with mystery box
Poor customer service. After 3 day of having the product. A screw fell out so I contacted ultra saber through email. No response.
Great product but service was poor
I've ordered from ultrasabers a few times and have never had any issues or bad experiences. This last time had a much longer wait than normal and contacting customer service was hard but this was all due to a high demand for the product at the time and the covid19 pandemic that caused a lot of delays as well. So while it would've been nice not to have to wait as long between placing and receiving my order I completely understand what caused the delay and know that the delays were not the fault of ultrasabers but were due to a bunch of extraordinary circumstances.
Good quality. Just got a grab bag saber and it was as basic as basic gets. No communication regarding order and shipping took forever.
I love my saber I got but it took about two months to be delivered. It was worth the wait though.
Sorry for the urgency in the message I didn't think about the Covid 19 affecting the time it takes to build. I love my saber and just recently ordered a second one.
Very pleased to order from Ultrasabers again! Great company and they delivered my order very quickly. And well packaged too. Regardless of what you've heard, I've had nothing but good transactions between me and Ultrasabers.
Improve you customer service. Your customer service via email or phone sucks. No response from calls or emails.
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members