Ulta

Ulta has the best prices for cosmetics among all drugstore shops. It also has the broadest range of products.

I have been purchasing makeup and skincare goodies from Ulta for a few years now, even have a card. The website is kind of weird to use, but I always manage. Shipping has been quite slow but due to the current pandemic, I do understand. A website overhaul would be great for them, as I don't really frequent my local store as I've only received horrible service the last few times I went.

They have nice collection. I use their product and I'm satisfied with their customer service. Thank you

I love that you can find all of your hair, skin care and makeup needs with tons of products to choose from. The reward program is awesome as well & if you are a frequent shopper, it's great to take advantage of. They are constantly running sales, another plus! They do send frequent large samples of products but you typically have to spend $80 and up to get them. I generally don't spend that much at one time, I have bills that come first unfortunately. What I don't like is the shipping issues. I have never received anything on time! It's been up to a week late before, pre-pandemic. I expected them to offer a small credit on my next order like other reputable businesses do. Instead, I got an email encouraging me to "be patient". And, they weren't just talking about the week I had already waited. They wanted me to "give it another 5-7 business days, if you still haven't received it, let us know". Not a great way to be customer friendly.

The product selection at Ulta Beauty is amazing, but their pricing is too high for standard middle class and low middle class families. Some women and men of all classes like to maintain healthy hair and skin it's unfortunate that their pricing isn't more affordable. I also wish that they had more natural (instead of chemically-latent) products were available to choose from.

I've been shopping at Ulta Beauty for over 10 years. They offer a variety of beauty products from drugstore to high-end and have some really amazing sales. The stores are few and far between but sometimes worth the trip. The employees that I've dealt with have been rude and often say they don't know something instead of looking for the answers to issues to quickly get to the next customer. I used to exclusively only shop online until my damaged orders got to be out of control. The shipping department seems like they loathe beauty products because the way package things is ridiculous. I have numerous times received items that looked as though they were previously used by others. I stopped ordering online because of this problem for many months until recently when something I wanted was only available online. I shouldn't have been surprised to see my order had been not only damaged but the eyeshadow palette had finger marks in it so it was previously used. Their customer service department is horrible. It takes days and multiple attempts on my part to even get a response and when I do, half the time the representative doesn't even read my email, or comprehend what I said. I love Ulta Beauty, the customer service and shipping department not so much.

I repeatedly return to Ulta because of their amazing selection of products.
I am sadly, never warmly greeted, never offered assistance and when I have asked for assistance, I am treated as if I am a waste of their time. With a background working at The Ritz-Carlton, I know what amazing customer service can do for a company. If only Ulta's customer service in their stores was satisfactory, I wouldn't be disappointed with myself every time I purchased something from them. This has been my experience with their stores for a number of years now; I hope one day I will walk in to see someone that loves their job of helping others.

If the products worked so great, they wouldnt have such a large selection. Glad they have high and low quality pricing, love the store, but cant afford them.

I get makeup when they have special promos otherwise it's not worth the price, occasionally they'll have Buy one get one half off or free

Absolutely terrible! I received a shredded square of the makeup eraser. I never received my "free gift" the items are less than the value of an ipsy bag! Worst subscription ever!

The things i have purchased from this store have done the job i needed them for. It is a convenient shopping experience.

Lightstim is a great place. It's product is very nice and effective with marginal price. I plan to buy as soon as possible.

They do not always carry the brands you are looking for and when they have a sale they carry limited stock on sale items.

I am a platinum++ Ulta shopper and normally I am satisfied. However I recently had s situation where I purchased the Cargo Emerald City palette available only online. Before I purchased I read the online reviews and they were glowing - 4.5 star product on average. When I tried the palette it was clearly not a 4.5 star product. I felt like I should go online and leave s review to make sure other customers would be aware of the issues, mainly the fact that the emerald green color actually looked grey brown on the eye and product fallout was very high and I thought the price was too high for the quality. Even with all that I still gave it 3 stars which was more than fair. This has been 3 weeks ago and my review is still not showing up. Thinking I may have screwed up I left a second review. Guess what? My review is still not posted on Ulta. This tells me they are censoring reviews for the sake of sales. They are not interested in providing you with accurate reviews, just the great reviews. Beware and research the products elsewhere before you buy.

My girls love this store because of the selection but I think the prices are too high. Big stores, lots of selection, look for the sales.

I placed an order today trying to use the 20% coupon code. I typed in the code, the discount showed up in the review, but it was gone when when the confirmation page popped up. Not sure if that was a glitch or Ulta being sneaky. I've been trying to cancel that order but no luck. Guess I'll return everything

Products are actually really good, but the employees in every store so far I have stepped into believe they are Mary J Blige or Lady Gaga and treat you like you don't belong if you are not caked up like them. Remember who pays your bills.

They don't always have online what they have in-store and shipping usually takes longer than desired.

So the store located near me is horrible a new worker accused me of stealing when I had a lipstick in my hand and she asked me to open all my stuff. I felt violated all my personal belongings were being investigated by her. I also filed a complaint against her with the manager (luckily she was fired). She had no right and the security cameras can see I walked in picked up a lip stick and headed for the cashier.SO thats why ill be buying from the website not in stores.

Great selection staff not helpful & they have a full salon, but they're way overpriced. I can get the same products elsewhere for@ least 50% cheaper than Ulta.

I placed an online order. My order was sent in 2 separate shipments. I used a total of $30 in rewards but they took $60 from my account. I've been going back and forth over a week with online customer service. I just want my rewards returned and they still don't see the error. Very frustrating.

I've been to many Ulta's, I love the brands and selection. Sorry, Sephora has somethings, but Ulta beats them in my book.

However, every store I've been too has had the utmost nasty staff. We don't all work at Ulta like you, but you don't know where we work, the condescending attitudes needs to stop.

I ordered the Ariana Grande cloud perfume free gift with purchase for Christmas. The gift was a pair of Ariana Grande house slippers. I ordered a specific size. I received the slippers and they are too small for my grand-daughter. The only reason I ordered was because of this offer. When asked to exchange for a larger size, like I ordered, I was told I couldn't do it and the blame was placed on me for ordering to late. So basically, It was more of less you get what you got, we ran out. They may have never had the size. The offered me a $15 gift card for my next purchase. I guess it happened to a lot of people because I see them for sale on Mercari. I have never shopped at Ulta and after this, I never will again.