Ulta

Ulta have some really great products. It has so much to offer. It suits my skin so well. The best skin care products. Their customer service is great too.

ulta.com has changed my default address several times. I asked to modify my most recent order so it will be shipped to my current address, they said no. I called OnTrac and they said they could update my address no problem, but then they lost my package. I contacted ulta.com to tell them ontrac lost my order and get a refund. They told me because I changed the address they wont give me a refund EVEN THOUGH THEIR DELIVERY SERVICE LOST MY PACKAGE. Normally, if a delivery service loses a package, the company can file a claim and get the money they had to refund their customer, so i don't understand why they won't give me a refund.

First of all, their "Ultamate Rewards" program is second-to-none now that you no longer have to use your points on selected items. They keep expanding (and sometimes reducing) the beauty/haircare lines they offer which allows you to see and sample a lot of the higher-end lines you're always hearing about or seeing in magazines.

They almost always have a coupon running, most often for $3.50 off a $10 or $15 purchase. Their Golden Ticket promo is a 20% off your entire purchase... of course you won't see them very often. Without a coupon, I'd recommend shopping around online for better prices as Ulta is consistently MSRP (retail price). I really hate to say this but try products in-store and then price shop other places.

Base Minerals, MAC, Clinique, Dr. Perricone, Peter Thomas Roth, Kenra, Joico, OPI, Anastasia Beverly Hills, Urban Decay... if I am "speaking your language," you probably already shop here? If you don't know about them, be very VERY excited when they open in your area. I promise that their signature orange color will become your new favorite color!

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I have been a loyal Ulta shopper for years, and am a Diamond member. I often shop in the stores but due to COVID 19 have placed orders on line more frequently.

I placed an order last week. It showed it was shipped on 8/21/2020 and then yesterday 8/26/2020 I received an email that it was returned to the warehouse by the carrier. The email said I was refunded.

I want my items that I ordered, did not request a return or refund but in calling Ulta Customer Service both yesterday and today, which has taken over an hour total, plus added frustration, there is still no resolve.

Ulta does not use/ or did not use in this specific situation, UPS, USPS, FedEx but some off shoot of a company and Ulta can give NO explanation as to why my items were returned.

I am so disgusted at such ignorance for an otherwise decent company yet the voice of Sephora is calling my name. Not that far away and I've never had any issues with delivery.

Come on, Ulta, get your act back together. Simple matter made difficult. You were not able to honor my coupon or the free shipping I had at the time of my original order yet would like me to place my order with you again today?

KJS

I was at ulta today because I purchased a product a couple of days ago and I purchased the wrong one I brought it back to return it today and the lady at the register was just so rude I spend allot of money at ulta and I've never returned anyrning and for her to be that rude to me about returning a product is just sad it makes the company look bad maybe you should hire people that are nice it'll make people want to come back I always shop at ulta but they lost my business