Ulta

I used to shop a lot online at ulta.com and have now switched entirely to other beauty site, such as sephora. I learned the hard way that Ulta rewards point expire - yes, some will say it was my fault for not reading the fine print, however it definitely was not very visible and as a "platinum" ultamate rewards member it's pretty surprising that i didn't receive a single communication, even just an email or an alert when I logged in, that my rewards would expire soon. At the time, I was saving my ultra points up for the right purchase to really reward myself with something I wouldn't usually buy. I had saved over $125 worth of rewards point that just disappeared/expired with no forewarning! Logged back into my account and just saw my rewards balance was 0, then had to hunt around for the fine print to see that they would expire.

This was over a year ago so maybe Ulta has since made this policy more visible, but after that I just didn't bother to go back to Ulta.com anymore - not a good customer experience at all. I used to like the Ulta samples and rewards program better because you could actually get $ off purchases, but it's not worth it when your points will just expire without any clear communication. My sephora points have never expired so I just decided to take my business elsewhere.

I shopped at Ulta for more than a decade. My store in Denver was well stocked and well staffed. I got great coupons on a regular basis and some really impressive buys.

Their store in the Phoenix area was merely okay and the coupons dwindled down to almost nothing. And that was after I spent 15 minutes trying to explain to a befuddled young woman that I wanted to change my mailing address and to make sure I hadn't lost my points while changing locations.

Fast forward to their Pensacola store: Zip in the way of useful coupons; no matter what you want, the coupons only apply to something else. A staff who can't be bothered to help. I went in on a Sunday morning looking for something to cover a scar from a bicycle accident. I was the only customer in the place and NO ONE helped me, including some self-important jerk I assume was the manager, since he all but knocked me over striding around barking out orders to the employees. I don't know what "end caps" are but getting them stocked was apparently much more important than I was. I won't be bothering those folks again; they can go back to whatever it is they like to do.

I ordered 8:54 today, and was at their store by 10:21. I saw the female that spoke to me on the phone when I was calling the store to get my work. She said if you have not recd. A second email then your order is not ready. Never recd. One email from ulta. 15 seconds later I see her going to get my items of Nioxin and serum. She still did not come outside, waited for me to call again. Then another woman her color skin tone came outside and as the clerk had my order ready she in dispite of knowing I was outside she knew what type of car I had, walked her to get her items carrying my order with her.
Then did not say good morning, I have your order, she told me: " open your trunk" then slammed my trunk door.
Really, is this the best type of help Ulta can do for a curb side pick up? You have very poor reviews and see many are 1*. I am sure Ulta does not know people like these work their stores. I will find my products from now one where I am serviced the correct way and not by my skin color. (white)

My teen daughter used my phone number to set up her account, and buy things fraudulently without permission to use credit card. However, I called for a completely different reason. I needed a receipt for an online purchase I made. The outsourced "customer "service" kept telling me he couldn't help me because my phone number is associated with my teen's account. He said it is for "security reasons" that he could not provide me with a receipt for my purchase. He kept calling me the wrong name, I kept correcting him. I told him my daughter committed the fraud, and Ulta is protecting the wrong person. He kept placing me on hold, and I kept asking for a supervisor. The call got nowhere after 25 minutes. I asked him to send me a confirmation of the phone call. He said he could only email my daughter. I asked if he could text me confirmation. He said he couldn't because my phone (that I was calling from) was associated with my daughter's account. Although, it didn't cause a problem BUYing from Ulta. A manager never called back. Ulta wants your teens to fraudulently use your credit card $$$ and protects them at your expense.

The store itself is a great beauty supply store. You have the best of both worlds when it comes to high end and low end brands. Though I wish their high end selection had more to offer the fact that they offer hair supplies and much more makes up for this.

This would be my second time ordering from Ulta and I couldn't be more please. The first time I ordered the UD Naked palette and some items from Tarte. Nothing was broken (did I mention you get 3 free samples with your order?). Second time around I ordered a curling iron. It came with a big box which I was please to see was packaged with plastic air bags. So nothing would be damaged.

This is a great place to get deals from especially since I don't have one in my city. You can always find awesome coupons like 3.50 off a 10 dollar purchase 10 off 60. Higher end products sometimes come with free gifts, lower end products buy one get one half off or even free! They also when ordering at the right time have a free extra 10 sample bag with a 25 purchase/more. They also offer the ULTAmate rewards program where you receive points for every purchase you make which you can then redeem for some cash off another future purchase.

Would highly recommend, I've never had to deal with the customer service so far but I know it would be good even just from the experience of being it the store itself.

I generally never write a bad reviews as I have spent 30 years in the cosmetics business and I know how tough it is to deal with the public. But after today I have decided to mark the Ulta store in Florence Alabama off my list of stores to shop. I have been a platinum member since the store opened so I spend a fair chuck of change in there. To this very day I have never had one soul ever ask me if they could help me. Last week I was in and looking for something I normally didn't purchase. 4 associates, including the manager were huddled up by the benefit bar gossiping. After walking by 4or 5 times. I finally interrupted them and asked where the Bare Minerals were and the manager looked up and pointed "over there, where it says Bare Minerals" and then proceeded to continue her conversation. Today I went in to purchase some DryBar products. The sign said free gift with a 30 dollar purchase. Upon checkout I had to ask the associate for my gift and she came back mumbling we are out. I said do you have anything to replace it with "No we are just out". I suggested taking the sign done if you are out. She replied"well it's says while supplies last" and walked away. The manager was directly behind her and never said a word. I am perfectly aware of the whole aupplies last notion but if you have no supplies, why not take the sign down? Seems like common sense to me. So I guess I will have to take my business to another Ulta location. Kinda of a shame!

I was at Ulta today. I was waiting at the checkout counter and no one was there. After a while I started timing it. I heard someone tell the cashier multiple times that someone was waiting, but no one showed up. Five plus minutes later the girl begins slowly coming over. She is stopping and fixing things on the shelf, not caring that I am there. Even after looking at me and someone telling her again I was waiting. She then grabs another woman's product and takes it around the register to ring her up. She looks at me and says I will be with you in a moment. I say back (nicely) that I have been waiting. The woman's whose product she took says she does not mind waiting til after me. The cashier tells her absolutely not, looks at me and says I can wait. I set my products down on the counter and just walk out. She does not apologize, I just heard her give some comment to me in a very snippy voice. This is not the first time I have waited at the line with no one to check me out. Another employee will always be telling someone I am there and I am always ignored. It is always the same girl who then eventually comes up. This never happens when there is another cashier there. And this specific one never apologizes for my wait. I usually don't care because I understand people are busy. But taking the other woman in front of me, when she suggested that she didn't mind waiting was the last straw for me. I will not go back there.

I placed an order through the Ulta app (the 2nd order for me through the app in less than 30 days). I followed the delivery status and it showed it was delivered to front door on Dec 30,2019. It was never received and I checked with my neighbors of which none received it. I contact Ulta and at first I was told they could either credit my account or reship the items. I asked them to please reship as I really wanted these items. The next email I received asked what address my order was to be shipped to and I told them. They then proceed to tell me it was shipped to a different address. The address it was shipped to is one I have not lived at in many years. I have ordered and received at least 6 orders since I moved from that address. Upon looking at my Ulta profile, I see that old address is checked as my default shipping address. I did not choose that option as I obviously do not reside there and have received many packages from Ulta at my correct address. Ulta's customer service then said they could not do anything since it shows it was delivered. They can clearly see my order history and shipping especially since this was the 2nd order in less than 30 days. The total order was $38.08 so I understand it is not a large order but still an order I wanted and paid for and did not receive due to no error on my part.

I will NEVER order from ulta again, i accidentally sent my order to the wrong address and i called a few hours after i purchased it when i noticed that i sent it to the old address to which they refused to cancel my order, change my shipping address, and said it couldn't be returned to the sender and that they were unable to refund my item because it was delivered, BUT IT WAS DELIVERED TO THE WRONG ADDRESS they said there was nothing they could do about it and someone who i don't even know in a different city has my product and i'm out of 50 dollars, AND THEY EVEN HUNG UP ON ME A FEW TIMES, worst customer service in the world, please go somewhere better for your makeup.

I like them! Really! These guys are pros! Nice name for a store! I was wondering to get Beauty Gifts for Mother's Day and found them, I am really happy!

Ulta is best to buy cosmetics products. I love all products and always prefer it first. Quality is excellent. Quantity is superb. Price is reasonable. Happy customer. Recommended to friends.

I called comenity bank (the bank ulta issues credit cards through) to get a balance so that I could do a balance transfer. I then initiated a balance transfer from my Ulta credit card to my Discover card. A month later I received a statement showing a late balance due from Ulta. They had given me an incorrect balance amount to be transferred causing points to be lost on my credit score! The whole point of the balance transfer was to increase points on my credit score. I then called Ulta, paid the $45. Balance and closed the card out. Or so I thought. A month later I receive another statement in the mail from Ulta with a $2.78 credit balance. Meaning my credit card has not been closed out. That is some mighty creative accounting! I again call Ulta customer Service! And Of course I'm upset. The customer service representative sounds like a young woman probably 18 or 19 possibly younger if they hire them that young. She is offended at my choice of words damn and I'm pissed off etc. I said I would like the account closed and they can issue a check for the credit balance if that's what they need to do. And the young lady hangs up on me! I call back and get a different customer service representative who understands I am upset and as far as I know has issued a credit for the two dollars and says she has close my account out. I just hope that their accounting department does not get creative this time. That is one hell of a way to keep from losing customers. Worst experience I've ever had with a credit card in my life.