Ulta

Ulta Beauty won't respond to my messages other than "for future orders change your address in our system"

NEVER. WORST CUSTOMER SERVICE!

I looked up reviews online and they actually do this to people all the time and get away with it. SEPHORA is better just saying. And they wonder why I've only shopped there like 1x a year if that. Now it will be never and I hope others follow suit. For a company to not take accountability for not taking action right away and intentionally shipping something to the wrong address after being advised is trash... then to tell me they won't refund or reship because it shows delivered to that address The WRONG address! ‍ I cant!

I have never encountered a lousy customer service than Ulta, s recently in September 2021 during the 21 days of beauty, ulta had a promo of adding 200 points towards your rewards if you shop atleast $50 or more. I spent about $500, the auto calculator did add the points for the money spent but when i reached out to the customer service for those extra200 poits, i got an email that i should get back after September 27th. Afterwards when sent a reminder again, i got multiple Ramblings non excuses in multiple emails that i had to reply NOT to email me anymore. I can only hope that no customer of ulta should have to contact these people. The amount of worst reviews that i just read for ulta customer service, I wonder how these people still work for ulta unless this is a policy choice by this corporation.

Tarte Shape Tape Concealer I got from Ulta is a staple in my makeup bag. It covers imperfections flawlessly. The store was well-stocked, and the staff gave me tips on how to use it.

Placed a large order, never delivered. Called Ulta, they were insensitive to the amount of money I lost placing my order and told me there was nothing they could do.

Scam company charge my order then package not received. I contacted 4 time but customer service ignored say wait, I wait 7 days no one rely, they are scams

From personal beauty products to the gifts that I get for my daughters- I have never been disappointed. I love this place. The staff and support are always helpful

I've been a loyal customer of Ulta for years. However, the company has really disappointed me in about 80% of my transactions over the past year. My last order came with a shattered candle, which spilled glass all over my floor and cut me when I opened the package. I cleaned that up and let Ulta know, and then they resent the package where the SAME ISSUE HAPPENED AGAIN, resulting in dangerous broken glass all over my house AGAIN! They were supposed to contact me regarding an investigation of this due to the severity and danger of the broken glass, but I have not been contacted since. Now I received another order and multiple items are missing, resulting in my having to contact customer service AGAIN. This is ridiculous and disappointing.

The customer service on shipping address change was awful. I input the correct address but when I clicked on 'submit' online, the system automatically switched it back to a previous address. Ulta customer support said they could not change the address. They asked me to refuse the package when it was delivered. But when the postman delivered the package, he did not knock the door so I was not aware of the delivery. I just called 'Ontrac', the shipping service partnered with Ulta. Again, they said nothing they can do and ask me to contact Ulta... It's a circle, back and forth and nobody helped me. What Ontrac customer told me was incorrect. They told me they can change the address for me once it arrives in their PHX facility location, and I can call them to change it. But the package only stayed there for 3 mins and out for delivery. How could I manage to change the address within such a short transition time? TOTALLY FRUSTRATION for both companies: ULTA BEAUTY and ONTRAC shipping.

Opened up my Ulta on line order box to find my samples and no items I ordered. Called CS and was told that because it was successfully shipped there was nothing they could do but issue me a gift card. Asked to speak to a supervisor and was denied told me they would ship items still in stock but most of the order was backordered due to the 21 Days of Beauty Sale. Told CS that to replace items would mean I lose all the discounts and they said there is nothing they can due will not ship items when they come available again! They then told me to call my credit card company to dispute charges and then she HUNG UP ON ME! Well that's great customer service Ulta BRAVO!

I placed an order online because in the store they said their system was down. After placing my order, I NEVER received my packaged I called FIVE TIMES and the customer service stated that they cannot reprocess anything until and will call me back. The promise to call back was happen 2 time with NO call back. Finally, I demanded I get my items that I paid for it's been almost 4 weeks and nothing. To top it off I am going on vacation and don't have my items. NEVER AGIN WILL I EVER SHOP HERE. Don't waste your money. ONLY SHOP AT SEPHORA!