Ulta

I have been shopping through Ulta for years and I have to say I love this company! They always have great specials and promotional offers, their products are satisfactory and I have yet to have an issue with costomer service. Give or take, there are some pricier products but you will have that anywhere, if you are looking to save money and really gain your money's worth, you've come to the right place!
TIP: Join the Ulta Rewards Program for all of the extra perks of being an Ulta fan (;

I recently had the pleasure of shopping on ulta.com, and I couldn't be happier with my experience. From the vast selection of beauty products to the user-friendly website, everything about my shopping journey

I'm astounded companies like these stay open and how rude their employees are. I came to the Riverdale, Utah location. I parked in the Curbside Pickup parking stall, I thought no big deal, I'm just running in to grab something really quick. When I walked in the employee told me that the spot is only for those coming in for curbside pick up. I went and moved my car ONE STALL OVER to satisfy the employee. Really? This started all because of COVID, which has been a complete fraud. But I guess Ulta is still being a sheep! I can't believe you STILL designate a spot for a curbside customer. The effort it takes to come to a location, park, walk in and SHOP; mostly likely spending more money is what is keeping these brick and mortar businesses open. I was very disappointed. Will look to take my business elsewhere.

I ordered from ulta online and I unfortunately didn't receive whole my items. I was missing alot and I was very mad, I contacted them and they didn't reship or refund.
I will never ever purchase from ulta anymore very disappointed.

I repeatedly return to Ulta because of their amazing selection of products.
I am sadly, never warmly greeted, never offered assistance and when I have asked for assistance, I am treated as if I am a waste of their time. With a background working at The Ritz-Carlton, I know what amazing customer service can do for a company. If only Ulta's customer service in their stores was satisfactory, I wouldn't be disappointed with myself every time I purchased something from them. This has been my experience with their stores for a number of years now; I hope one day I will walk in to see someone that loves their job of helping others.

Was given about $100 worth of Too Faced cosmetics for Birthday present. (These were purchased because an ulta consultant in Ann Arbor recommended these shades for my complexion) I sent the colors to my mom who purchased for my Birthday. Colors were ALL WRONG. I was told if colors didn't match and was 60% or more still in bottle could exchange. Only 1/2 pump to test on wrist was used from 1 bottle. Other 2 items were NEW. I was REFUSED an EXCHANGE without a receipt. If my mom can't find the receipt I am stuck with $100 worth of product I can't use. Thanks for the crap Birthday present Ulta. Cant use it.

Re: website purchase and decision to exclusively patronize Sephora. I made a purchase online at/around 240p. Contacted Ulta immediately after purchase (so within 5min?) and was told they 'couldn't stop the package as they're so committed to rapid service'. So-much-knowing-baloney... My tracking data shows I won't receive package for nine business days (for $8+ s/h between NJ to PA. What a joke). Also: Ulta refused to retroactively apply coupon (by 5min). So peace out Ulta: the only thing that distinguishes you from Sephora, Macys, or even CVS is customer service. I may only spend $30-50 in any month but am confident Sephora and CVS will be happy to take it (as both have offered excellent customer service to me in the past for the *same* products and both have beauty rewards program and regular coupons).

ULTA STOLE $200+ FROM ME AND I CAN'T GET ANYONE TO DO ANYTHING ABOUT IT. Take this as a warning to NOT order online from Ulta. My $250 order of 12 items showed up with only TWO items inside despite the packing slip showing all 12. I escalated this on Saturday, followed up on it twice, and still can't get anyone to give me a solution other than "wait for someone to reach out" with no ETA. Case confirmation #*******. If Ulta had resolved this issue by now I would have kept it to myself, but after five days it's clear the company isn't concerned about literal fraud at the expense of its customers, so I'll be posting this review anywhere and everywhere I can until this is fixed. Be warned.

Order tracker shows delivered 20th and it wasn't! I was told I have to wait until the 26th before they could refund me. I called on the 26th and was told by a supervisor that since it shows delivered they are so sorry, can't refund.

Almost $100 down the drain, was a birthday present to myself.

I had purchased a few items online and unfortunately chose the wrong colors in foundation, concealer and eyebrow product, I had contacted customer support and they were quick to help and I was able to get a reship of my products and do an easy return transaction, I would recommend them over any other makeup companies such as Sephora and Mac, which in my experiences have been rude and unhelpful

I spent $400 on one order alone. It stated if I spent $37 on clinique products I was entitled to a free $50 gift. When my package arrived, no gift was inside. So I took my receipt to the nearest ulta store. They told me I was supposed to add the gift to the cart which isn't even an option online, it doesn't even tell you to do that online. So the cashier tells me since they don't have that gift in the store that I can contact customer service. So I did. Customer service was so unhelpful and kept telling me they couldn't help me. I felt so bad at the end of the conversation, I almost never want to go back. I'm a new customer and I have spent thousands in a matter of 2 months. I can't believe they wouldn't help me.

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Ordered 12 bottles of shampoo/ cond. And only received 4. Called customer service and was on hold 52 min before to talked to anyone. Said they would reorder and I would get email conf. Never got conf. So I called again and was on hold for 61 min this time and said they had a manager to get them out right away and even confirmed missing items. Got conf. Email and still missing 1 bottle! Love that I have a hassle to get items I paid for. All I got was an apology for a mistake that was not mine, missing items, extreme wait times, and Im still missing a bottle!

When I used my paypal to pay, it rerouted my shipping to my previous one. So only few hours after ordering, I contacted customer service on chat, explaining that I needed to change my shipping address because it was wrong. Keep in mind, I only just placed the order, nothing had been printed and was only showing "processing" and they have not even charged my paypal. SO, they said we can't change the shipping AND they said they will try to reroute it and that I should receive an email whether that worked or not, but nope. Nothing. My order is still traveling to an old address, they are able to see that I've ordered before on my current address, but nope. I do not understand why, when ulta have not even assembled my products that was ordered, that they couldn't change the shipping address. It's not a security issue either because they can easily check my order history to find my current address, and I have my member ID, my order number etc. Very upset with this service.

Ordered the Dyson Airwrap complete styler, 3 times, each time the order was canceled by them... each time they said it was my card company or maybe my address didn't match... I spoke with my card companies ( as I tried with 2 different cards). Each time the order was pending on my card, Ulta cancelled the entire order on their end... Seems to me that Ulta really did not want to honor the 20% off coupon. 2 of the 4 Customer service people were polite and tried their best to help re-order with a new coupon code. The others gave me various reasons i. E. using safari may not work, etc. and sorry it's on your banks end were the problem is... I asked if customer service could place my order over the phone and they cannot... GUESS WHAT? After almost 4 hours on the phone with Ulta cs, my credit card companies and online trying to re-order, I WON'T BE SHOPPING AT ULTA ANYMORE!
****Note that the Dyson item I wanted was not in-store in my state, but other locations had it.

I placed an order online and realized that it was shipping to my old address. I immediately called after I placed the order, and asked for the order to be cancelled. I was told the order would be cancelled within 24-48 hours. I ended up getting charged for the order, and getting a shipment email. I called Ulta back and they stated there was a miscommunication and that my order may be cancelled with 24-48 hours. It is not a guarantee. Since the order had shipped, they told me I wouldn't receive a refund, unless they received the shipment back. I DO NOT LIVE at that address to receive the shipment. The lady on the phone was supposed to put me on hold, so I could speak to a manager, and she hung up on me.