Ulta

Whether you want a drugstore brand and a high end companion, you can find what you need here and use discount codes, ebates and gain free stuff. They have the biggest selection on the planet and usually at the best price going. They also have a few exclusives. I like shopping here because in store, I can test out whatever I want to, get samples and make sure I am getting what I really need. Kind of like Sephora but they do not require you to limit yourself to higher end brands only. Hair, bath and body, skin and makeup and fragrances on every degree on all price ranges plus a lot of BOGOs keep it fun and thrifty.

I ordered a product that was suppose to come with a free gift with purchase. The product arrived and no free gift. I innocently thought it was just an oversight. BOY WAS I WRONG! ULTA had more excuses on why I did not receive nor would I receive the free gift with purchase. They are rude and dishonest. They offer nothing to rectify THEIR mistake and suggest maybe next time it will work. There will not be a next time. I will deal with an honest company that cares about their customers.

I purchased an item with Ulta online and they never sent it. I have countless emails back and forth with their lousy customer service. They have never provided proof of delivery and told me they hope it shows up. This is the worst company to deal with. They have done nothing to remedy the situation. I reported them to the BBB. They still provided nothing to support their claim that my item was delivered. If you value your money you should go elsewhere. They have the worst customer service I have ever witnessed. You will not get your items and they will do nothing about it. Please beware and take your business elsewhere. You will be happy you did.

No i would never recommend to have this ultimate reward master card. They charge you late fee $31 and when you ask them for the courtesy they only give you courtesy for $15 and they are very rude when you speak to thier agents and thier managers and when i tell them nobody informed me about this when i called fews days ago and that agent said that all of my late fee will be refunded. This is pandamic time and every company is giving time for customers to pay back. I strongly do not recommend this card to any one.

I ordered several items one of them being the Dyson airwrap upon opening the package everything was there but that. I thought maybe it was in another package but that wasn't the case. Checked my cameras and nothing was taken. Called Ulta 4 separate times and 3 of them being put on hold just to be hung up on after being told it was in fact delivered. Incredibly frustrating that they can't take responsibility after finally getting in touch with a supervisor the only thing she could offer was a refund and this was after an hour of explaining I NEVER RECEIVED IT. How do you just not ship an item while charging over $600? Unacceptable business ethics.

Ive always had a good experience in the stores so didnt think twice about ordering online with them. I should have checked with Consumer Affairs website and others. 1.5 stars out of 5. They sent an email stating my order was shipped BUT it wasnt actually shipped for another 4 Days (& that was after I called since the tracking number they gave had no tracking). EVERY contact Ive had with their CustomerCare Ive received bad/incorrect information (with a lot of attitude attached). - If you use the free shipping they offer, be prepared to get a condescending attitude (?! Seriously!?) like youre the Cinderella step child. Its silly and immature, let alone unprofessional.
Again, unfortunate.

I placed an online order for over $300 with Ulta in April. My order was originally shipped with UPS. My order tracking stated my order was delivered to my front porch by USPS. It was nowhere to be seen. I checked all over my property, checked my mailbox and checked with my neighbors. When a supervisor from guest services finally did get back in touch with me, it took 1.5 weeks, they stated that they checked with the shipping company and it was proven to be delivered so they refuse to resend or refund my money. I am a diamond member and have a nice sized credit card with them. I will never again buy from Ulta and I will be cancelling my credit card!

Glitchy app and same glitchy website. Impossible to connect PayPal to pay - just kicks you back to check-out page. They won't allow you to place an order if you are traveling and trying to do it outside of USA even though it is not mentioned anywhere and even though you try to pay with your American bank cards. Customer support tells lies and many of the "specialists" have no clue what's going on and just give random reasons and excuses that have nothing to do with an actual situation.

I'm a platinum member for 3 years now and I've never dealt with such terrible customer service. It's so useless to call them for help. Waste of time. I ordered a product on their 21 daya of beauty sale. A week later no carrier movement so I emailed just to check. They reply saying a refund had been issued and nothing about a replacement. I sent another email about a replacement. They replied saying that because they had issued a refund they couldn't send me a replacement. Uuummm but I never asked for a refund in the first place; just on status! So I finally called them n they just repeated the same dumb thing. What's worse is the rep told me "but you can go ahead and order it again today". I know that! But "Are you going to give me a coupon code so I can get the same sale price?" "No sorry we can't do that". Aaghh! What is even the point! So stupid. Completely deters a buyer from ordering anything on their app or online.

I went into Ulta to have my hair cut. The lady did a horrible job. But i understand because i have thin curly hair. So i had to pay someone else to fix it. I go back 6 weeks later to a gantleman to get my hair dyed. I was originally blonde. The dye i wanted was blonde with a few light pink rose color and honey highlights. He dyed my entire head RED! I cried myself to sleep. I paid $100 for someone to ruin my hair. Horrible experience

Ulta is a rip off you get at least 2 emails a day and the coupons stink. And Pottstown store wouldn't even use my store credit it was only $3 and they still wouldn't put it towards the purchase. Something about it had to be $10 of store credit. Ulta you stink.

I had an order I made online cancel randomly, but I had used a gift card on that order that I threw away after placing the order thinking there would be no issue with the order. I was wrong, the order was cancelled and I was down a $50 gift card so I called the call center very livid. Poor Vanessa H. Answered the phone and got an ear full but she remained polite and helpful the entire time. She ended up helping me get a new gift card and was just great all around. I'm still bummed about the order but she went above and beyond to help after I was such a jerk.

I ordered the Ariana Grande cloud perfume free gift with purchase for Christmas. The gift was a pair of Ariana Grande house slippers. I ordered a specific size. I received the slippers and they are too small for my grand-daughter. The only reason I ordered was because of this offer. When asked to exchange for a larger size, like I ordered, I was told I couldn't do it and the blame was placed on me for ordering to late. So basically, It was more of less you get what you got, we ran out. They may have never had the size. The offered me a $15 gift card for my next purchase. I guess it happened to a lot of people because I see them for sale on Mercari. I have never shopped at Ulta and after this, I never will again.

Ulta is a total waste! What horrible customer service for online orders. I placed an order... the address was wrong. I called tried to, get them to change the address... since I paid for the order with PayPal... they tried to tell that I would need to call PayPal to resolve the issue. I did that, PayPal said Ulta could cancel the order since it was still pending... and actuall called with me to try and solve the issue. PayPal and I talked to an Ulta rep on the phone. They put us on hold multiple times... then said PayPal would need to hang up! Then they said they would need to get a supervisor... we said ok, get one. Then the same person came back three times saying the same thing... still would not get a supervisor to speak to us. We waited... then they disconnected us! Just to get my shipping address changed or cancel the order. Unbelievable. I am stopping payment on the charge and will never order from them again.

You'd think I would learn shopping on-line with Ulta (sorry Ulta - we are officially divorcing). Four times now that Ulta has shipped with LaserShip and my packages are conveniently delayed, lost or sitting in cue with the message, "Waiting for Carrier to Pick up." LaserShip conveniently loses (steals) your package and must be hiring delivery folks from San Quentin State Prison! Do yourself a favor and do not support consumers that use LaserShip!

I really like the MORPHE pallet I got from ULTA. I have bought from ULTA online and I have been in the store many times. I have always had great experiences and I will continue to shop online and in the store. I do wish that the price tags were easier to find in-store but other than that, shipping is fast, employees are friendly, and most importantly they have amazing products with a huge variety. I definitely would recommend buying from ULTA Beauty stores.