Ulta

I have Ordered for Kylie's lip kits about couple of weeks ago and I have got them timely. Really it has a great experiences. Their packaging system is excellent and lucrative.

One of my orders from Ulta.com was stolen at some point after delivery. It was left by UPS downstairs in the building where anyone could take it, it wasn't brought up to my apartment. I was out that day, and by the time I got back the package was no longer there.

I have lived in this apartment for over a decade now, and must have had at least 20 packages stolen over the years, and NOT ONCE did the retailer handle it in such a deplorable fashion. Every single retailer refunded me for the missing order. After all, they have insurance for losses like that - I do not.

The week this Ulta order went missing two of my Amazon deliveries were stolen as well (it was right after Black Friday), Amazon refunded me immediately, but Ulta gave me the runaround for over two weeks with probably 15 different "supervisors" emailing me the exact same canned response - that UPS tracking information shows the item as delivered, and thus they cannot provide a refund. It is completely irrelevant what UPS shows - *I* did not receive the order! I am out $125 of my own money!

Like I said, this wasn't the first time I had a package stolen, but it was the first time for me that it happened to be an *Ulta* package. I was shocked and dismayed to witness that such a major corporation doesn't even have a process in place for handling cases of this nature. I was a Diamond customer up until that point, but Ulta has now lost my business forever. I hope they choke on my $125.

I ordered my Milani setting spray and it said on the site that I would receive a free gift with any order over $15. When the package came today, I was surprised to see that there wasn't a gift in the box along with the product I ordered. I started a live chat on the website and spoke with a "person" named Jacqueline. She informed me that the GWP (gift with purchase) is supposed to be applied to your bag prior to checkout. When I went back to the site, there wasn't an option to add the gift to my bag before checking out. When I get to my bag to see if it had been automatically applied, it had. So if it automatically gets applied to checkout, shouldn't I have the gift along with the other products I ordered?

Ordered a product, arrived broken. Asked for replacement. They sent the wrong item. Called them and they were very little help. I'd order from a different site for their products

I shop at ulta all the time and I've never had a problem with workers are always super friendly and helpful But the store in El Segundo was a horrible first bad sign was nobody said hello or welcome went up to counter to ask for help I was pointed in the direction where I needed to look for it myself still couldn't find it the girl at counter said I will send someone over I waited more than 5 minutes I still got no help I gave up went to pay my stuff I mentioned to cashier about poor service she just sorry charged me and sent me on my way I left upset

I moved to Europe with my husband because he's in the military and I got my order sent out twice and I never received it. Then ulta said they'd send me a gift card with the amount I spent that I can used in stores or online, the problem is that there isn't any ulta here in Europe that's the reason I ordered online and why would I use it online if they didn't deliver my order twice? I was also told to wait 3-8 business days for my package to deliver AFTER my delivery date had passed because they couldn't give me my refund before that but I had waited a month already and I never received my order. I got my refund after all that mess but Ulta needs to do better with over seas delivering. Not that they care that they're losing a customer but it convinced me not to shop at any Ultas any more

On my daughter's 16th birthday, she wanted to spend her birthday money at her favorite store, Ulta. She drove us happy as can be to Ulta at Delta Shores Sacramento CA. Horrible experience, we sat in the car after leaving shocked and upset, I kept apologizing to my daughter. I wish I would have read the many reviews on here of customers with similar experiences, guess my Platinum Rewards status should be tattooed on my forehead to be treated well at this store. Store staff followed my daughter and I around while we shopped. It was so obvious, lol, at one point I had two employees pretending to scan fully stocked shelves next to me. I was asked twice if I needed help, now based on the reviews, I understand it's because they were/are watching you. Then were extremely rude when we checked out. Considering the store employees are primarily MY COMMUNITY of ethnicity, very shocking to be treated like a criminal for shopping. A child only turns 16 once and today was ruined thanks to the "great staff" at this store. I will tell everyone I know to not go to this store.

I spent an hour shopping on Ulta's website and found several products to purchase, at check out I noticed shipping was $6. My total was $49.48 - free shipping at $50. I reached out to customer service to see if they had any promotions or would be willing to waive the shipping fee given one of the products I was purchasing was only available online - not available in store - so it HAD to be shipped. Otherwise I would have done In Store Pick up. The customer service agent was rude and said to get free shipping I'd need to spend $50 and to enjoy that great offer... I understand its free after $50 and I'm at $49.48... as a first time customer very surprised Ulta would rather lose a customer than lose $6 shipping. Such a small gesture on their part would have made a huge impact to me, resulting in a great experience and a lifelong return customer. As a result of this rude interaction, I see how much Ulta values their customers and I will never shop at Ulta again and have been sharing my experience with all of my beauty product friends who are also not going to shop there anymore. There are plenty of other options for beauty products Ulta - try standing out by taking care of customers.

I have had NOTHING but problems with the customer service dept that is connected to their online business. It is so frustrating and SO disappointing. Since for the most part the people that work in the stores are so nice and so helpful. I have repeatedly had issues with an overseas staff that doesn't speak English very well, that doesn't understand how to problem solve and where there are NEVER ANY supervisors available on the weekends and NO ONE stateside that is even REMOTELY involved in handling their completely negligent foreign staff. I have had issues where it has taken more than 7 days for a supervisor to get back to me and STILL can't solve the problem! Today I called about an order I placed last Monday that the person I spoke to today told me he couldn't react or help with the issue until FRI of this Week? What? It hasn't shipped! SOMEONE who works for ULTA should be able to call the Wearhouse and ASK WHY it hasn't shipped yet. I am so done. DO NO reach out to me unless you work for the company STATESIDE. Because I promise you NO ONE in the Philippines can help me or even understand me and I am TIRED of the form letters you make them send out. I may as well be dealing with BOTS. Order# M******* | Apr 22,2024

I've been shopping at Ulta Beauty for over 10 years. They offer a variety of beauty products from drugstore to high-end and have some really amazing sales. The stores are few and far between but sometimes worth the trip. The employees that I've dealt with have been rude and often say they don't know something instead of looking for the answers to issues to quickly get to the next customer. I used to exclusively only shop online until my damaged orders got to be out of control. The shipping department seems like they loathe beauty products because the way package things is ridiculous. I have numerous times received items that looked as though they were previously used by others. I stopped ordering online because of this problem for many months until recently when something I wanted was only available online. I shouldn't have been surprised to see my order had been not only damaged but the eyeshadow palette had finger marks in it so it was previously used. Their customer service department is horrible. It takes days and multiple attempts on my part to even get a response and when I do, half the time the representative doesn't even read my email, or comprehend what I said. I love Ulta Beauty, the customer service and shipping department not so much.

LaserShip delivered my package to someone else below is Ulta's response to my request for a refund. Basically they are saying I have no recourse and someone else gets to keep my product and I get to pay for it. Never purchasing anything from Ulta again. Customer service is horrible.

After further review, our records indicate that the package was delivered successfully to the address provided per the proof of delivery provided by Lasership. We suggest checking any and all common areas where packages may be left, including entrance areas and mailboxes! We hope it turns up for you!

You can check the following link, there's an icon of a camera which you can use to either click or tap on it to see the picture attached to the order by the carrier.

https://t.lasership.com/Track/1LSCY2Z******* - Proof of deliver.

With this information on hand, we're unable to reship or refund this order, we're so sorry if we cannot further assist you with your delivery not received, we really hope that you can find your goodies.

Please feel free to respond to this email directly if you have any more questions.

Sincerely,
​
Diego
ULTA Guest Services

I've always had my hair done by the same person, like seriously while she was on maternity leave I didn't get anything done because I simply don't trust other people with my hair. As much as I love her I won't be continuing to use her because she's now an ULTA Beauty employee. Not because her quality went down but because their charge for services is a load of bull. Every company knows in order to attract and retain good employees they have to offer a good wage and promotions which generally also come with raises. Well ULTA likes to promote their salon employees which is fantastic but it's at the consumer cost. Whenever your stylist gets a promotion you can count on your prices to go up too. Retaining good employees is the cost of doing business and comes out of the bottom line not the putting it all back on the consumer. So last week a service would cost X but she got promoted again this week, which good for her, but now she makes more money and ULTA doesn't want to fork out the extra dough so this week the price becomes X*1836n. Not because they're doing anything new or special or haven't learned a different skill they just are moved to the next pay scale and commission scale basically. You can't even budget or figure out your costs because one week it's X and next week it's Y.