UlineReviews 107

Uline use very expensive carriers and then make it impossible to arrange a truck for pick up. I wanted to pick up an order and sent the Bill of Lading to the Uline Warehouse, but they did not accept it. I had to change my mind and use their expensive carrier (Averitt Express). Also, they always add tax to the bill for packaging material although our company is sales tax exempt.

Items arrive insanely fast. So many made in USA products. Great company with great values! Somewhere you can be proud to support.

Discriminatory Company - that does NOT support local small business.
I have been trying to order glass mason jars from this company - in bulk for months. They refuse to sell to any customer that was not a customer previously?! How does that even work? Lol, they allow me to order all other products on their site except for glass jars - which is what I need for my small home based business in Calgary. I offered to pick up. I explained to them that as a single mom, this business is my livelihood and during COVID I cannot order or pick from the USA. Their logic makes NO SENSE at all. Shame on them for choosing who is allowed to purchase Mason Jars. This company does NOT support local small business.

If you're thinking of buying clear Cellophane Tape Tape from Uline watch your pockets. We were charged $45.00 per roll of 2" inch 3M 610 Tape S-******* and there I was thinking I was getting a case of the tape for that price. I thought it was such a great price that I ended up paying $90.00 dollars for 2 rolls of 72 yard tape. When I phoned Uline the representative told me it's because it is a 3M product. Buyer beware! I will certainly think twice before ordering from Uline in the future.

I ordered the first time 6 years ago and now I keep receiving their useless catalogue probably for a lifetime. To shoulder the cost, they have a markup of at least 100% on all shipping fees (probably even more). Pricing is already ridiculous in general, but shipping fees takes the biscuit!
The cheapest shipping for a bundle of cardboard bins was 66 CAD with Purolator. So I ordered from Globalindustrial.ca for 15% lower price and 23 CAD for 1-Day delivery with UPS.

I tried to place an order a few weeks a ago and was told because it's under 300.00 CAD dollars there will be a 25.00 dollar Pick up charge... REALLY >>>?

Meanwhile you send me 50.00 $ worth of catalogues per year and once in awhile free shipping!.

How and why does this sit well with you.

Imagine the "privilege to sell" and charge for pick up!

Unheard of and yes I am PISSED!

Ps... your competitor match the bankers box price and i picked up FREE OF CHARGE!

I just wanted to take a moment to say how much I appreciate Uline from A-Z. I ordered my new L-shaped, stand-up desk on Thursday around 4pm. It was delivered to my home on Friday at 11:00am the next day.
I already had my handyman scheduled to come put it together on Saturday. Few hours and it is complete!
There were no missing parts, no damage, exactly what I ordered. Life is GOOD!
Thank you, Uline, for truly awesome service. It took me less than 15-mintutes to order this via phone with a real person. I am one happy camper and love this new desk.

I saw this lovely chair online, it was leather and the right color. Place the order and within 20 minutes, I received a call. The gentlemen on the other end stated my order can't be processed since the shipping address doesn't match the billing address. I order on Amazon and send people stuff across this country all the time so this literally made no sense to me. I informed him that I'm temporarily living in Atlanta but I reside in NY. Still wouldn't budge, no alternative suggestions were offered, I in fact asked if there was another way to verify that I am who I am. He says, you can add the shipping address to your card. I asked, will you see that change immediately, he said yes. I proceeded to update my address, to no avail he was unable to see the change. In 2020, there must be a plethora of ways to verify identify for e-commerce business. So clearly ULINE is lacking in this dept.
Out of complete frustration, I simply canceled my order. First time discovering this company and what a bad taste in my mouth you've left. No company will ever get my hard earned cash and treat me like a common criminal. #NO THANK YOU AND NEXT

Congrats ULINE, your star employee located Kenosha, WI just lost you a $300 dollar sale incl. Shipping, taxes. Businesses are revising their business model and demand for office furniture will decrease. Take note as this type of non-sense doesn't fly on the consumer level.

I am a residential customer, having some new windows put in and want to put up tarps for dust control. I was going to order online but decided to call and see If there would be a ship Delay due to Covid. The pleasant rep told me I'd have the tarps in a day or 2, then offered to put the order through for me. I did and the order arrived next day. It was super service. Then from the confirmation email I was able to go to my account, and since I hadn't created a password yet, I clicked forgot password and it led me to the create password page. It was super easy, very intuitive, the website did exactly what you would think it should do. That hardly ever happens! I am very happy with my tarps, half the price of the local big box hardware stores. I want to remember this site!

I run a very small online shop managed by just 3 people and doing roughly 300-500 sales a year. I purchase all my boxes, bubble mailers, bubble wrap and sticky shipping labels from Uline and cannot believe how I've cut cost over purchasing these items from big box stores. For basic shipping supplies that I go through quickly I cannot beat Uline. I can purchase large cases that last me a couple months and not have to worry about a local store having it in stock when I need to send something as they frequently don't!

I have been trying to get off Uline catalog list forever. When I call to do that, I am hung up on (I have called more than once). When I fax a request, the catalog still comes with a name variation. If I ever did need a supply they offer, there is no way I would order it from them. Their idea of marketing by continuously sending these enormous environmentally unfriendly catalogs had the exact opposite affect on me and evidently others as well if you read the reviews. Except for two posts most likely from employees of the company. Run! Go to a local office supply store. I can't save myself but I can save others!