The company exhibits a mixed reputation, with customers highlighting positive aspects such as the quality of certain products and timely delivery in some instances. However, significant concerns dominate the feedback, particularly regarding order accuracy, poor customer service, and difficulties with returns and refunds. Many customers report dissatisfaction with receiving incorrect items and unresponsive support, leading to feelings of frustration and distrust. While some shoppers appreciate the product selection and personalization options, the overall sentiment suggests a need for improvement in customer service practices and communication to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
Ordered football that were advertised as available now. But they took a week despite delivery advertised as one to two days. Delighted with boots and price however
Placed order and received next day. Really pleased.
Very happy with the servie from this company to my city of Abu Dhabi. I ordered four soccer kit and my name and it delivered fast to me.
The best place to buy football kits on the net super fast delivery
Absolutely ridiculous company! Ordered one football shirt with my name on it in December it is now mid march and still no sign of my purchase. I have tried getting in contact with customer care by email because the do not have a contact number, i had a couple replies back in January from * and nothing since then have sent numerous emails and no reply
*Personal information redacted by admin
Informed of order progresa at each stage, accurate billing, four-hour delivery via courier window email clearly worded, overall very good experience. The only improvement for mainland UK orders like mine, would be a precise delivery day given once order picked at the warehouse, or even better, as soon as your order is confirmed.
The customize jersey priniting quality is excellent. It only took two days to receive the item
Always have plenty of options
Quick and easy to navigate the site
Smooth transactions
Placed an order for two football shirts with my name on them. Both were received promptly and exactly as ordered. Good service.
Its crazy but you cant switch sizes here and also cant have return. It has been 3 months since i ordered and i still waiting from then for a solution.
Texas USA
Ordered City shirt last Tuesday in time for cup final and it arrived on Thursday morning ready to wear at Wembley. Really happy with service as had been let down by another company.
Great service - delivered in four days to Australia! It takes about that long to fly here from UK!
Ordered a Portugal shirt for my grandson who was extremely happy with it. It was delivered very quickly and was the usual Nike good quality.
The delivery seemed a little bit slow due to processing, but the product is good and the range they offer is pretty good.
Super fast service at good price and good quality shirt. Not my first purchase and definitely not my last!
Very quick and everything as described, will use again.
Hi. I bought a Man Utd shirt with a premier logo, and name on it, and the shirt was delivered a promised, in time for my girlfriend's sons birthday - which was absolutely essential. First class service and I will use the site again - no issues!
I buy the retro shirts and they are top qaulity tops.the only downfall is the 4-6 week waiting times
Answer: File a complaint with UK action fraud. I did and if enough people do the same they may eventually investigate this company. They are thieves plain and simple. I also don't know how site jabber can rate them at 3 and a half stars when nearly 50% of reviews are negative.
Answer: There is no phone number for UK soccer shop I used email to get InTouch
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