UK Soccer Shop Reviews Summary
The company exhibits a mixed reputation, with customers highlighting positive aspects such as the quality of certain products and timely delivery in some instances. However, significant concerns dominate the feedback, particularly regarding order accuracy, poor customer service, and difficulties with returns and refunds. Many customers report dissatisfaction with receiving incorrect items and unresponsive support, leading to feelings of frustration and distrust. While some shoppers appreciate the product selection and personalization options, the overall sentiment suggests a need for improvement in customer service practices and communication to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
I ordered some soccer kit for 2 of my grandsons. They wanted specific names and numbers on specific shirts, and it had to be for Christmas. Now bearing in mind I only became aware of this on the 5th of December I had to get a move on. I trawled the sites and came to the uksoccershop. I was impressed by the site and, yes I am aware of the fact that, that doesn't equally quality or service, so I ordered the goods. SEVEN days later the items arrived and they look pretty spot on. So big thanks guys great job. I do think that from my experience they did deserve 5 stars
Having read the reviews for the website, after i ordered kids football shirt, i was in a lot of panic that i would never receive it. One week later it is here! Thank you. Printed shirts take up to two weeks to arrive but this one is with me after one week. I am. pleased about the transaction after a lot of panic. The reason for 4 stars rather than 5 is because the shirt does not have the official product label, which means that it is not official. Since it is for a kid it is not much of a problem because the quality is good. However, the price doesn t justify it. Anyway, after a scare i was pleasantly surprised. Thank you!
Did not receive my items and they were not responding to my emails.
I finally got my money by filing a claim against them at PayPal.
On time delivery and good quality kit, good price compared to other stores for a full kit and with good choice of players names
Great prices for the football kit, my daughter changed her mind on her Christmas present and you came up trumps
It was a excellent and quick delivery and there was no issue with the product. I would use UK soccer shop again and tell my friends as well
Second time I've bought Depor shirts from this site and very happy to use them again as even the away kit arrived quick and cheaper than sourcing direct from Spain. I know because I've done it.
One of the worst customer experiences of my life. First I ordered a product and 4 days later they told me it was not in stock. I ordered another shirt with my own personalized name on the back and it came with another name. When I asked the site they said "yeah, the site is wrong, we need to correct it". So I had to send it back and I had to pay for both shippings, so basically I lost 12 euros, a lot of my valuable time and got no product. They also do not respond to my emails. Definitely DO NOT PURCHASE ANYTHING FROM THEM!
Found Soccer shop web site really good. Im not very good online, but my order was placed (with printing), and delivered in less than a week. Very pleased with the kids soccer strip, a bit pricey, but good quality.
Really good quality merchandise. Really pleased with my purchase. Many thanks. I highly recommend this company for anyone looking for good quality merchandise.
Website easy to use, ordering straight forward. Delivery quick and efficient. Ill use UK soccer again
After reading reviews AFTER I'd ordered i was starting to get nervous but I needn't have worried. Ordered on Thursday night and received item the following Tuesday. Can't complain and will use them again.
Excellent service, tops arrived on time with numbers & letters as per request ahead of my first time experience of a Champions league game and watching Real Madrid for my 50th birthday present along with my son on 6th December
Thank you
Having ordered the football strip from another firm and been let down I was relieved to find the same kit available and cheaper and they kept me informed on my order from start to finish the only thing I will say the shirts are a bit small
Paid for delivery 1-2 days but got on day 3. This is the only reason I selected excellent & not awesome. I didn't need it urgently so was not an issue for me but may have been somebody else.
Terrible company. Poor quality clothing and terrible customer service, never reply to emails and when they finally do they fob you off. Reluctant to accept returns. Just want to take your money and run. Do not use!
From ordering to delivery was excellent and fast was able to track my order on line and could not fault the service was kept in touch via email on each step of process.
Brilliant.
Postage expensive and took 5-6 days. But overall pleased with service. Good choice but more pricey than other web sites. Had no choice as they were the only company stocking my item.
An excellent selection of goods at very competitive prices which arrived very promptly.
I would recommend UK Soccer shop.
Purchased Italian shirt upon arriving I noticed the number and name wasn't official
I'm a collector and have genuine ones and these are not
So they are selling fake goods for official prices
No reply on the phone as usual
It's like the company don't exsist
From the business
Buy official football shirts from Premier League, La Liga, Bundesliga, Serie A, international kits and more. Largest selection of football kits online. Personalise with official printing. Worldwide delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members