UK Soccer Shop Reviews Summary
The company exhibits a mixed reputation, with customers highlighting positive aspects such as the quality of certain products and timely delivery in some instances. However, significant concerns dominate the feedback, particularly regarding order accuracy, poor customer service, and difficulties with returns and refunds. Many customers report dissatisfaction with receiving incorrect items and unresponsive support, leading to feelings of frustration and distrust. While some shoppers appreciate the product selection and personalization options, the overall sentiment suggests a need for improvement in customer service practices and communication to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
Ordered a shirt only for it not to be delivered. Out of stock they said!
Throw in a bonus £2000 credit card fraud just days after using their site and you know you are dealing with crooks. The only positive reviews on this site would be by themselves.
Had to pass on their details to the police.
Easy to order. A variety of choices for what I wanted. Quick delivery. Quality product. Excellent backup service. I will use UK soccer shop again and would definitely recommend.
Had multiple dealings with UKSoccershop and always found them to be very professional and reliable. Happy to recommend.
Ordered a specific pair of football socks in a specific size that no one else anywhere in UK stocked. Took a few days longer to arrive than expected but look on sons face when they arrived and he finally had full replica kit he wanted was priceless.
Bought a football shirt online which I needed to exchange. Sent it back and received an email 2 days later to say it had been received and replacement would be sent out the following day. Shirt was received as promised and have to say the communication was good and staff very helpful.
I bought two soccer jerseys from the uksoccershop website as I could not find them this side of the pond. Their website advertised 48 hour shipping to US via DHL and I opted for this service. As promised, both jerseys were delivered within the time period. Quality of the jerseys is great. Very happy with the service.
Ordered a shirt for sons birthday and heard noting for a couple of weeks. Once I contacted them for an update - out of stock - always got a fast and helpful reply. Might have been nice to have been advised of lengthy wait at point of order
Good product - would have liked to have been more informed with delivery (when it had been posted or due for delivery etc)
Ordered a football shirt for my son's birthday. Initially looked liked the order was rejected by them for further credit card checks which delayed shipping. After reading some of the other reviews I was starting to think the shirt wouldn't arrive, it did though after 3 days and the whole experienced could have been improved by issuing a tracking number rather than just saying shipped. Great quality shirt and would buy from again.
Football kits are so expensive these days and changed annually it is therefore great to be able to buy a top in support of your team that will still be current whilst iconic after a season. Very happy with purchase. Rovers for promotion... hopefully!
Easy to order, and amend order when I checked confirmation email and saw an item was wrong size. Fast efficient service and great prices, my footie mad kid was well happy.
Just as I expected, however the delivery took longer than I expected which was the only disappointing thing about my purchase and therefore my overall experience.
I ordered a shorts on February 21st. Normal delivery, supposed to arrive in 2-5 days.
Today is March 3rd, so 10 days later.
No delivery yet. According to the website, they are still "processing" (wow, that explains everything!).
But try to contact them. No chance. No e-mail address, no chat, no phone number. You have to write a letter! Yes, a letter to a physical address. Like in 1850 or so.
A company which doesn't deliver what they promise. And a company which tries everything that you cannot contact them.
I live in Brazil and the shipment is very fast. Thre's a lot of itens that I can't find in Brazil and this is the best place where I can find products that aren't sold here.
I purchased a soccer top early December. I emailed them about four times and heard nothing, and it had been about 6wks. I escalated it to paypal and made a case as I wanted my money back. They sent tracking details to paypal, then shortly after I ended up getting a refund as it was fake. Never ever buy from this site, they will take your money! I still have no parcel.
Got pretty good service n deal from them when buying a couple of jerseys. Surely worth trying. You also get some cool football accessories
Easy to order. A variety of choices for what I wanted. Quick delivery. Quality product. Excellent back up service. I will use UK soccer shop again and would definitely recommend.
Wanted 2018 rugby top, thought a polo would make a change, found site easy to navigate, prices reasonable and delivery was prompt. What's not to like?.
I paid extra for next day delivery - but obviously didnt read the small print! Wanted the shirt for christmas day - but after e. Mailing was told that was not the case for retro items. It was a shame i didnt have the item for christmas day - but printed off the receipt and my son was made up none the less. The company were very quick to respond to my e. Mails and i would definetely buy from them again - Thank you very much - my son absolutely loves the Notts County retro football shirt X
From the business
Buy official football shirts from Premier League, La Liga, Bundesliga, Serie A, international kits and more. Largest selection of football kits online. Personalise with official printing. Worldwide delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members