• UK Soccer Shop

UK Soccer Shop

Overview

UK Soccer Shop has a rating of 3.33 stars from 965 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UK Soccer Shop most frequently mention good quality, quick delivery, and football shirt. UK Soccer Shop ranks 2nd among Jersey sites.

  • Service
    214
  • Value
    201
  • Shipping
    207
  • Returns
    114
  • Quality
    185

This company does not typically respond to reviews

Positive reviews (last 12 months): 57.1%
Positive
28
Neutral
0
Negative
21
60
See all photos

What reviewers want you to know

Positive highlights

  • The football shirt arrived in good condition and before due date.
  • Easy to use website, clear images and good quality product.

Critical highlights

  • Inconsistent sizing, poor print quality, and extremely poor customer service.
  • Very piss poor delivery service, ordered 20/03/2022 still waiting 29/03/2022 this is with the next day delivery.
How would you rate UK Soccer Shop?
Top Positive Review

“Great product and sizing perfect.”

Ivor M.
1/29/24

Good response time. Received quickly despite wanting customisation. Very impressed. One small gripe is that it is quite expensive but the look on my grandsons face more than made up for the price. Will probably use again as quality seems very good.

Top Critical Review

“Poor quality item, shocking customer service”

Allison B.
2/16/24

Bought my son a football shirt from these cowboys. Within a few weeks the lettering was cracked and peeling off. I contacted them and was told it was wear and tear. After paying over £100, I am disgusted with the quality. The shirt is not fit for purpose, obviously poorly made and I feel I've been robbed of my money. AVOID!

Reviews (965)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (116) day delivery (37) phone number (23) football shirt (68) quality product (24)
Thumbnail of user dsm123gl32eu
1 review
0 helpful votes
March 22nd, 2024

A pain free service with a great delivery process. I will use again with confidence. Great range of products.

Products used:
Great item

Service
Value
Shipping
Quality
Thumbnail of user allisonb585
1 review
0 helpful votes
February 16th, 2024

Bought my son a football shirt from these cowboys. Within a few weeks the lettering was cracked and peeling off. I contacted them and was told it was wear and tear. After paying over £100, I am disgusted with the quality. The shirt is not fit for purpose, obviously poorly made and I feel I've been robbed of my money. AVOID!

Service
Value
Shipping
Returns
Quality
Thumbnail of user larastachler
1 review
0 helpful votes
March 4th, 2024

I ordered a jersey w/name & number on it. The sent a blank one. They refused to send another one w/name & number, which is what I ordered. They refused to refund me the order. They would only give a partial refund, unless I mailed back the item they mistakenly sent me. The one I didn't purchase at all. Unbelievable that they think they can charge me for something I didn't buy.

Thumbnail of user cc966
1 review
0 helpful votes
February 13th, 2024

What can I say apart from AVOID this company at all costs. Terrible service from the start. Sent the wrong items, awful quality products, late delivery after paying for a quicker delivery & still owe me my postage back from returning the items. Probably the worst company I have ever dealt with. AVOID.

Thumbnail of user ivorm14
1 review
0 helpful votes
January 29th, 2024

Good response time. Received quickly despite wanting customisation. Very impressed. One small gripe is that it is quite expensive but the look on my grandsons face more than made up for the price. Will probably use again as quality seems very good.

Products used:
Kids football kit

Service
Value
Shipping
Quality
Thumbnail of user barr3
1 review
0 helpful votes
March 11th, 2024

Placed an order for a Spurs jersey. For 6 months, nothing. Got fed up and asked to cancel the order and get a refund. They said ok. Well 6 months later still no refund. And they won't respond to my requests asking what the heck is going on. Avoid.

Tip for consumers:
Very poor customer service

Products used:
Jersey

Service
Value
Shipping
Returns
Quality
Thumbnail of user benk781
1 review
2 helpful votes
December 11th, 2023

Avoid, they will take your money and your shipping fee regardless of it being expedited and will do everything they can to make excuses while they let you know the shipping rather than 2 to 3 days will be over a month and will not cancel an order that hasn't even fully processed. Forget about trying to plan around a holiday or in this case Christmas they will not follow through the customer service is awful.

Tip for consumers:
Avoid and buy within the states

Products used:
Still trying to get the product but they have screwed me with shipping they can't accommodate and time lines they can't keep.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shaneb403
1 review
0 helpful votes
January 30th, 2023
Verified purchase

Ordered two Colombia football shirts in size
XXL and they where two different sizes
1 too big & 1 too small

Service
Value
Shipping
Quality
Thumbnail of user maevem21
1 review
0 helpful votes
January 30th, 2024

Delivery straightforward and no issues. Items received were correct size but not official kits which was surprising.

Products used:
Football jerseys for kids

Service
Value
Shipping
Quality
Thumbnail of user laurenh995
1 review
0 helpful votes
February 29th, 2024

I was dubious of buying from the site as it seemed so cheap. I took the plunge! The quality of the football top and hoodie is amazing! The price was even better! Highly recommend!

Service
Value
Shipping
Thumbnail of user stuartb582
1 review
0 helpful votes
January 9th, 2024

I purchased some football jumpers for my sons for Christmas (14th December) that were labelled as 'in stock'. Delivery was meant to be 5 days. Nothing arrived and I assumed that must be lost and there was no communication. I therefore repurchased the jumpers to be guaranteed delivery within 48 hours on 20th December. Again nothing arrived for Christmas.
I received both orders on 5th January and they will not let me return as they say there are bespoke printed? These with just normal players jumpers of that club and I didn't order bespoke printed.
I have tried to communicate with this company and not one response.
Please do not use this company.

Products used:
None, they are all new with tags as I am trying to return.

Service
Value
Shipping
Returns
Thumbnail of user mandyw177
1 review
0 helpful votes
March 26th, 2024

Product as expected,delivered in a reasonable time frame. Am delighted to get a product for a small football team. Thank you

Thumbnail of user mfrogbrook
1 review
0 helpful votes
January 23rd, 2024

Order placed and fully paid for but not until I chased them two months later was I advised that the product was out of stock. I substituted my order for a different product which was duly despatched however upon arrival was subject to import duty in excess of 100% of the purchase price which was never explained in advance. I requested cancellation of the order and a full refund which was agreed to but only after the product had been returned to their warehouse by their own nominated courier. Four months later this has still not been confirmed and the company is now not acknowledging or responding to my emails. Also impossible to phone the so called customer service department as the number is permanently unmanned. Based on my experience would recommend not dealing with this organisation.

Service
Value
Shipping
Returns
Quality
Thumbnail of user damonjohndavies
1 review
0 helpful votes
December 20th, 2023

Ordered a Paraguay shirt for my son's Christmas present, arrived with a week, looks great, will deffo order from them again.

Service
Value
Shipping
Quality
Thumbnail of user ronitgen
1 review
0 helpful votes
December 3rd, 2023

I was waiting for the product for a year. They said it arrived but the post office said it never arrived and demanded that they send a reference number, they never did. They made me chase them for a year and promised that the product would be returned and delivered again. Since then I've been chasing them, they refuse to refund and they are not helping to solve it. Worst service I ever received.

Tip for consumers:
Worst service ever

Products used:
I ordered a Liverpool suite for my child's birthday, haven't received anything, and they refuse to refund me because they claim the order is on its way for over six months...

Service
Value
Shipping
Returns
Quality
Thumbnail of user poojan5
1 review
0 helpful votes
February 2nd, 2019

The key chain I got had a small scratch on it and as for the t-shirt, the name was printed smaller than I expected. The t-shirt delivery was quite slow, and when I requested an update, customer service was poor - I had to write in three times before I got a response. Frustrating because I lived far away and was using this site for the first time - of course I ended up with doubts regarding your credibility. The products weren't cheap for me and there was no way for me to be assured that all was going to be okay.

Products used:
Key chain and t-shirt, both personalised

Service
Value
Shipping
Quality
Thumbnail of user simonl169
1 review
0 helpful votes
December 20th, 2020

Just a hick up with size due too Nike letting us down. UK Soccer Shop sorted out the size and got back to me,
It was printed and sent to me the next day, very quick and helpful. I will use you again and thanks. Simon Lucas

Thumbnail of user tryreachingmehere
1 review
0 helpful votes
October 7th, 2023
Verified purchase

I ordered a personalised McLaren polo shirt, printed with 3 initials on.
I love the shirt and what a great idea to be able to personalise it.
The only reason I haven't given this review 5 stars is due to the length of time it took from placing my order, to receiving it, this needs improving in order for me to consider buying further items.
Otherwise, a great online store, prices are fair, based on everywhere else, and the online communication was great.

Tip for consumers:
Shipping was a little slow, otherwise, quality goods.

Products used:
McLaren Polo Shirt

Service
Value
Shipping
Quality
Thumbnail of user mattd701
1 review
0 helpful votes
January 7th, 2024

I was incredibly pleased with my purchase. Good value and it was delivered quicker than I thought. I would use again for sure.

Thumbnail of user patrickpeters825
1 review
0 helpful votes
November 8th, 2023

I ordered a jersey from this site and never creceived confirnation email but they took the 71.23 from my account. Ive constantly tried contacting customer care but it just says number invalid. Ive emailed them 30 times but only reply is off some randomly different person each time and they say that you need order number from confirmation email but they dont give you confirmation email. But they will take your money. A total scam. Atay away from this site

Tip for consumers:
Where my jersey is or money back is

Products used:
None. Cause i never got tgem but ye took my money

Service
Value
Shipping
Returns
Quality
Thumbnail of user angust16
1 review
0 helpful votes
July 26th, 2020

I bought this for my brother as a 60th Birthday present and it went down very well. It took a few weeks to personalise etc due to current circumstances, but the end result was worth the wait, thank you.

Thumbnail of user suzanyilmaz1957
1 review
1 helpful vote
November 21st, 2023
• Updated review

Bought a navy hoodie with my husband's favourite football teams name on it,absolutely delighted with the item and the quick service
Would definitely recommend and will use again.

Products used:
Football hoodies

Service
Value
Shipping
Quality
Good service
November 5th, 2023
• Previous review

Brilliant communication with this supplier,kept up to date with where my item was in the system, will definitely use again

Products used:
Jacket

Service
Value
Shipping
Quality
Thumbnail of user argiardin
1 review
0 helpful votes
November 16th, 2023

It's came very fast, however no name or number as I thought I requested. I think was my fault, but overall, the service is really good.

Products used:
Football t shirt

Service
Value
Shipping
Quality
Thumbnail of user sarahc2694
1 review
3 helpful votes
June 25th, 2023

I ordered a Bulgarian football shirt on 31/5 it arrived on 24/6.3 and a half weeks was a long time to wait. I understand it's coming from oversees and then it seems like they print on the shirt once it gets to UK?
It's a very long process but the shirt is good. Material quality doesn't seem amazing for the price if I'm honest.
I did email asking for an update and got a response and did also receive an email confirming the type of lettering on the shirt I wanted. This is the reason for the 4 stars

Products used:
Football shirt

Service
Value
Shipping
Quality
Thumbnail of user mike1970thorley
1 review
0 helpful votes
December 14th, 2023

I put a order in on the 26th of November the website says three to five days for delivery it is now the 14th and December and I still haven't received I tried for 2 days to get in touch with UK's soccer shop the phone number on the website is not in service I tried tracking the order which also doesn't work I finally got in touch yesterday by email for UK soccer shop to now say that my order will not be here for 5 to 6 weeks which it doesn't say anything about that delivery time on there website.i cancel my order, for UK soccer shop to say that I will receive my refund in 5 to 7 days which is not acceptable

Service
Shipping

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From the business

Buy official football shirts from Premier League, La Liga, Bundesliga, Serie A, international kits and more. Largest selection of football kits online. Personalise with official printing. Worldwide delivery.

Company Representative

Thumbnail of user simonp31
Simon P.
Typically does not respond to reviews

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3.3
965 reviews
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