UK Soccer Shop Reviews Summary
The company exhibits a mixed reputation, with customers highlighting positive aspects such as the quality of certain products and timely delivery in some instances. However, significant concerns dominate the feedback, particularly regarding order accuracy, poor customer service, and difficulties with returns and refunds. Many customers report dissatisfaction with receiving incorrect items and unresponsive support, leading to feelings of frustration and distrust. While some shoppers appreciate the product selection and personalization options, the overall sentiment suggests a need for improvement in customer service practices and communication to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
I placed an order for a jersey on a Monday, only wanted a name on the back and sent it in online. A day later one guy, Ryan asks me what the text I wanted on the jersey was because their system wasn't working properly. I replied and over the next 2 days had 2 different people asking me again. I replied and asked for a refund for the 1-2 day shipping I chose since I was not receiving it by Wednesday, but a guy named Biju told me it wasn't a system error but my order was complicated because I ordered a name and not a number? As you see I was very police, so I sent him the email another employee sent me saying it was a system error and "Biju" never replied. Shame on him. Basic customer service: There is a reason I chose expedited shipping and uksoccershop admitted to a system error while another guy lied about it. I'm only asking for a refund of the shipping difference since I am asking for a service that is simply not being provided.
Very good website, quality is top notch, no problems with shipping and it didn't take that long. Would recommend for any soccer fan with kids.
Ordered a rugby shirt and then read some really bad reviews which had me worried
No need, kept up to date by email, product arrived in a few days and quality excellent. Would certainly use this firm again.
Selection and ordering was quick and efficient as was the tracked royal mail delivery and the order was exactly as expected. Excellent.
Took a while for my shirts to arrive but they were in great condition and are quite comfortable. Will be some of my favorite shirts for sports.
I ordered a Southampton shirt they sent a man city kit.
I returned the incorrect item and asked for a refund as I had lost all faith in the company you cant telephone them and they don't reply to emails.
DO NOT ORDER FROM THIS COMPANY
IF I COULD GIVE MINUS STARS I WOULD
Need also to improve the trucking system to follow and update the orders without send email for customer service
Ordered football top online for my son's birthday, delivered on time, all as expected no problems.
Would use again.
Ordered the above.
Arrived when it said it would.
Fitted.
Washes well. Print all where they are suppose to be after a wash. Not faded.
No complaints
The service was great everything went as it should have, no product damage, all round good website. Will defiantly be using more often.
Ordered a shirt over a month ago and have chased up numerous times. All I get is "It should arrive tomorrow" or " Its coming this week". Nothing has yet arrived. I wouldn't use this company again.
Although I'm not a prolific collector of football shirts, UKSoccerShop is my first choice when buying for myself or another. The range is exceptional and the prices, whilst by no means cheap, are competitive. Delivery is fast and secure.
The print on the back looked good and it arrived on time. My son was happy with his birthday present and I was happy with speed and service of uksoccershol. Thanks gang.
My Grandson liked this shirt very much. The price is good. In case I decide to by an iitem in future I don't hesitate. I will also recommend your shop to my friends.in case if you get any interesting items for sale please email me.
The quality of the shirt is excellent, however it takes a while for the shirt to arrive otherwise my rating would be 5 stars.
Received items in which had ordered, slight delay with second item due to awaiting delivery, website customer service did not appear to be working, but did receive reply to email few days later updating me on order status.
I made an order on the 25th of June and received a confirmation email. Yet I never received the order, yet money was taken from by account by UKSoccershop neither have I received a refund. Despite multiple attempts to contact the company I have received no response which is rude and suggests fraudulent activity. I physically wrote a letter to them still no response, I lost £150.
I ordered a football shirt of my Grandson favourite team for his birthday present.
It was quick and easy to order online and was quickly delivered, it arrived on
Time, it is a really good fit. Thank you very much.
I ordered a football shirt of my son's favourite team for his birthday present.
It was quick and easy to order online and paid for quick delivery and it arrived on
Time and my son says it is a really good fit. Thank you so much.
From the business
Buy official football shirts from Premier League, La Liga, Bundesliga, Serie A, international kits and more. Largest selection of football kits online. Personalise with official printing. Worldwide delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members