• UK Soccer Shop

UK Soccer Shop

Overview

UK Soccer Shop has a rating of 3.25 stars from 966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UK Soccer Shop most frequently mention good quality, quick delivery, and football shirt. UK Soccer Shop ranks 2nd among Jersey sites.

  • Service
    215
  • Value
    202
  • Shipping
    208
  • Returns
    115
  • Quality
    186

This company does not typically respond to reviews

Positive reviews (last 12 months): 56.3%
Positive
27
Neutral
0
Negative
21
67
See all photos

What reviewers want you to know

Positive highlights

  • The football shirt arrived in good condition and before due date.
  • Easy to use website, clear images and good quality product.

Critical highlights

  • Inconsistent sizing, poor print quality, and extremely poor customer service.
  • Very piss poor delivery service, ordered 20/03/2022 still waiting 29/03/2022 this is with the next day delivery.
How would you rate UK Soccer Shop?
Top Positive Review

“Great product and sizing perfect.”

Ivor M.
1/29/24

Good response time. Received quickly despite wanting customisation. Very impressed. One small gripe is that it is quite expensive but the look on my grandsons face more than made up for the price. Will probably use again as quality seems very good.

Top Critical Review

“Poor quality item, shocking customer service”

Allison B.
2/16/24

Bought my son a football shirt from these cowboys. Within a few weeks the lettering was cracked and peeling off. I contacted them and was told it was wear and tear. After paying over £100, I am disgusted with the quality. The shirt is not fit for purpose, obviously poorly made and I feel I've been robbed of my money. AVOID!

Reviews (966)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (116) day delivery (37) phone number (23) football shirt (68) quality product (24)
Thumbnail of user dsm123gl32eu
1 review
0 helpful votes
March 22nd, 2024

A pain free service with a great delivery process. I will use again with confidence. Great range of products.

Products used:
Great item

Service
Value
Shipping
Quality
Thumbnail of user ivorm14
1 review
0 helpful votes
January 29th, 2024

Good response time. Received quickly despite wanting customisation. Very impressed. One small gripe is that it is quite expensive but the look on my grandsons face more than made up for the price. Will probably use again as quality seems very good.

Products used:
Kids football kit

Service
Value
Shipping
Quality
Thumbnail of user laurenh995
1 review
0 helpful votes
February 29th, 2024

I was dubious of buying from the site as it seemed so cheap. I took the plunge! The quality of the football top and hoodie is amazing! The price was even better! Highly recommend!

Service
Value
Shipping
Thumbnail of user maevem21
1 review
0 helpful votes
January 30th, 2024

Delivery straightforward and no issues. Items received were correct size but not official kits which was surprising.

Products used:
Football jerseys for kids

Service
Value
Shipping
Quality
Thumbnail of user tryreachingmehere
1 review
0 helpful votes
October 7th, 2023
Verified purchase

I ordered a personalised McLaren polo shirt, printed with 3 initials on.
I love the shirt and what a great idea to be able to personalise it.
The only reason I haven't given this review 5 stars is due to the length of time it took from placing my order, to receiving it, this needs improving in order for me to consider buying further items.
Otherwise, a great online store, prices are fair, based on everywhere else, and the online communication was great.

Tip for consumers:
Shipping was a little slow, otherwise, quality goods.

Products used:
McLaren Polo Shirt

Service
Value
Shipping
Quality
Thumbnail of user mattd701
1 review
0 helpful votes
January 7th, 2024

I was incredibly pleased with my purchase. Good value and it was delivered quicker than I thought. I would use again for sure.

Thumbnail of user mandyw177
1 review
0 helpful votes
March 26th, 2024

Product as expected,delivered in a reasonable time frame. Am delighted to get a product for a small football team. Thank you

Thumbnail of user allisonb585
1 review
0 helpful votes
February 16th, 2024

Bought my son a football shirt from these cowboys. Within a few weeks the lettering was cracked and peeling off. I contacted them and was told it was wear and tear. After paying over £100, I am disgusted with the quality. The shirt is not fit for purpose, obviously poorly made and I feel I've been robbed of my money. AVOID!

Service
Value
Shipping
Returns
Quality
Thumbnail of user musatrevathan
1 review
0 helpful votes
February 21st, 2024

Ordered something off this site. It came exactly when they said it would and they kept me updated every step of the way.
All the gear they sell is legit and of good quality.
Will 100% order from them again.

Tip for consumers:
Was just no fuss no easy going purchase. Got exactly what I wanted in the size I wanted and it came exactly when they said it would. Great company based in Glasgow.

Products used:
Arsenal jacket

Service
Value
Shipping
Quality
Thumbnail of user larastachler
1 review
0 helpful votes
March 4th, 2024

I ordered a jersey w/name & number on it. The sent a blank one. They refused to send another one w/name & number, which is what I ordered. They refused to refund me the order. They would only give a partial refund, unless I mailed back the item they mistakenly sent me. The one I didn't purchase at all. Unbelievable that they think they can charge me for something I didn't buy.

Thumbnail of user cc966
1 review
0 helpful votes
February 13th, 2024

What can I say apart from AVOID this company at all costs. Terrible service from the start. Sent the wrong items, awful quality products, late delivery after paying for a quicker delivery & still owe me my postage back from returning the items. Probably the worst company I have ever dealt with. AVOID.

Thumbnail of user milcolour25
1 review
0 helpful votes
March 23rd, 2024

Actual original sports clothing at fair prices of everyone's favourite teams. Show your colours to all

Products used:
Original sports clothing of your favourite teams

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamt699
1 review
1 helpful vote
June 9th, 2022
Verified purchase

Seen this in there catalogue and it looked fantastic. Due to my size I ordered the xxl and when it arrived first impression was o. M. g. Perfect fit looks the bee's knees. This site is easy to use and navigate. Even I managed to get to the end without any hiccups lol. If I had a small criticism it would be the length of time it's taken to arrive but I think it might be ghat there's a rush on this particular shirt as you can expect.

Tip for consumers:
Depending on what you order be prepared to wait it well worth it.

Products used:
Tee shirt

Service
Value
Shipping
Quality
Thumbnail of user poojan5
1 review
0 helpful votes
February 2nd, 2019

The key chain I got had a small scratch on it and as for the t-shirt, the name was printed smaller than I expected. The t-shirt delivery was quite slow, and when I requested an update, customer service was poor - I had to write in three times before I got a response. Frustrating because I lived far away and was using this site for the first time - of course I ended up with doubts regarding your credibility. The products weren't cheap for me and there was no way for me to be assured that all was going to be okay.

Products used:
Key chain and t-shirt, both personalised

Service
Value
Shipping
Quality
Thumbnail of user damonjohndavies
1 review
0 helpful votes
December 20th, 2023

Ordered a Paraguay shirt for my son's Christmas present, arrived with a week, looks great, will deffo order from them again.

Service
Value
Shipping
Quality
Thumbnail of user barr3
1 review
0 helpful votes
March 11th, 2024

Placed an order for a Spurs jersey. For 6 months, nothing. Got fed up and asked to cancel the order and get a refund. They said ok. Well 6 months later still no refund. And they won't respond to my requests asking what the heck is going on. Avoid.

Tip for consumers:
Very poor customer service

Products used:
Jersey

Service
Value
Shipping
Returns
Quality
Thumbnail of user simonl169
1 review
0 helpful votes
December 20th, 2020

Just a hick up with size due too Nike letting us down. UK Soccer Shop sorted out the size and got back to me,
It was printed and sent to me the next day, very quick and helpful. I will use you again and thanks. Simon Lucas

Thumbnail of user johnk5738
1 review
0 helpful votes
December 20th, 2023

The quality of the shirt looks very good, delivery was as expected, very satisfied.
This was not a cheap shirt but the finished article would appear to justify the price!

Thumbnail of user suzanyilmaz1957
1 review
1 helpful vote
November 21st, 2023
• Updated review

Bought a navy hoodie with my husband's favourite football teams name on it,absolutely delighted with the item and the quick service
Would definitely recommend and will use again.

Products used:
Football hoodies

Service
Value
Shipping
Quality
Good service
November 5th, 2023
• Previous review

Brilliant communication with this supplier,kept up to date with where my item was in the system, will definitely use again

Products used:
Jacket

Service
Value
Shipping
Quality
Thumbnail of user angust16
1 review
0 helpful votes
July 26th, 2020

I bought this for my brother as a 60th Birthday present and it went down very well. It took a few weeks to personalise etc due to current circumstances, but the end result was worth the wait, thank you.

Thumbnail of user mr.jlocke
1 review
0 helpful votes
April 7th, 2024

I would not buy anything from the company. I ordered a jersey for my son, Youth XL. They sent an adult XL. I was charged for the shirt, but I obviously could not use it. I ordered another jersey through Fruugo to get the right jersey for his birthday. I had no idea Fruugo would use UK Soccer Shop to fulfill the order. I asked Kelly, the sales rep for UK soccer Shop for a refund, but they would not replace the shirt without me returning it, which I did. They claimed to initiate a return for the cost of the jersey, but not the two shipping costs, which were more than the cost of the jersey. Kelly explained that both shipping costs would be refunded as well. The "initiated refund" never happened and Kelly from UK Soccer Shop stop answering my emails. Scam.

Tip for consumers:
I don’t believe this company is legitimate.

Products used:
None, though I ordered a jersey.

Service
Value
Shipping
Returns
Quality
Thumbnail of user martink550
1 review
0 helpful votes
November 16th, 2023

Good support and efficient delivery. Wasn't planning to purchase originally but follow up mails convinced me. Speedy shipment

Products used:
Polo shirt

Service
Value
Shipping
Quality
Thumbnail of user argiardin
1 review
0 helpful votes
November 16th, 2023

It's came very fast, however no name or number as I thought I requested. I think was my fault, but overall, the service is really good.

Products used:
Football t shirt

Service
Value
Shipping
Quality
Thumbnail of user claudial298
1 review
0 helpful votes
February 18th, 2023
Verified purchase

I really struggled getting the 2018/19 ManUtd and this site had it albeit preowned. It did however have a foul smell. I am definitely buying from this site again but perhaps brand new instead.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aneesalailak
1 review
0 helpful votes
September 12th, 2023

Surprised by how quick the shirt was delivered, and it was also very good quality. Would definitely recommend.

Service
Value
Shipping
Quality

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From the business

Buy official football shirts from Premier League, La Liga, Bundesliga, Serie A, international kits and more. Largest selection of football kits online. Personalise with official printing. Worldwide delivery.

Company Representative

Thumbnail of user simonp31
Simon P.
Typically does not respond to reviews

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