The company exhibits a mixed reputation, with customers highlighting positive aspects such as the quality of certain products and timely delivery in some instances. However, significant concerns dominate the feedback, particularly regarding order accuracy, poor customer service, and difficulties with returns and refunds. Many customers report dissatisfaction with receiving incorrect items and unresponsive support, leading to feelings of frustration and distrust. While some shoppers appreciate the product selection and personalization options, the overall sentiment suggests a need for improvement in customer service practices and communication to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
I ordered two kits and after a month still haven't received them. They do not reply to any customer service emails and their phone is always busy. It appears to be a fraudulent website.
Christmas ordering made simple when needing for my Arsenal fan son. Found just the thing on line with soccershop! Delivery prompt for Christmas and when needing a bigger size customer service very helpful emailed back quickly with advice :)
Can't fault the service. Only issue was that clearly different manufacturers have different sizes... Nike are massive addidas are small. But regtirbed and got credited back no probs
Save your money and go to a real company this is a fake company that will tip you off. The jerseys are all fakes and they say they ship it to you with no way of tracking it. Then it never arrives and they can't be contacted if you don't believe me try calling the number that no one ever answers. Spend
The extra dollar and get the real jersey and actually get it too. Worst company ever. And if they write you like they responded once a guy biju which I am sure isn't real don't believe him cancel your orders now. Still never got a package with my stuff and no refund.
Easy ordering prompt delivery even a few days before Christmas good value for money and good range of products
Quality service! I'm happy with the football shirt I received. The website was quick and easy to use. My delivery arrived on time. Would recommend UKSoccer shop.
My son was looking for a specific shirt away from the usual clubs stocked by other sites.
Found the Shirt at a good price, ordered and delivered quickly and without fuss.
Would not use them ordered a coat for a Christmas Present 3 weeks ago got confirmation email all ok will dispatched soon got an email 3 weeks later not available will refund the money within 5 days! What a bloody disgusting service this is! But if I would like to order from them again within 14 days they will give me free delivery WOULD NOT ORDER FROM THEM
Placed an order, heard nothing or 2 weeks and item not received. Got no responses to several emails and when you call the customer services number it just rings and rings and rings. I'd say they have no customer service...
Excellent Service, great value and good selection of kits to choose from.
Particularly wanted a long sleeved kit for our son and didn't want to pay the extortionate rates for a brand new kit.
Item unavailable elsewhere. EI spent hours searching the Internet before I happened on the UKSoccershop site
Great service, first class. Fast delivery. My 9 year old nephew was over the moon with his Messi Barcelona Jersey!. Thank you.
Do not order from this site, they will take your money right away but customer service is not available. They don't ship stuff out and keep your money. Soon they will be investigated
So far so good. Service is good, just waiting for one delivery. Just had notice of order is waiting for delivery.
First class service, everything was as it should be. Thank you very much, looking forward to using you again sometime.
I found the website easy to use and was kept updated throughout the process
The first time I ordered I was contacted and told that the item was out of stock with no date for being back in stock Very polite e mails to this effect but
When I went on line again a week later I was able to order item but held my breath waiting for another similar 'out of stock e mail. Luckily this did not happen and goods arrived
However, had I not just tried the website I would not have known and would have had a very unhappy grandson!
Site was easy to navigate, I was kept up to date throughout the process and the gift was delivered when expected.
I recently bought a football training kit for my grandson and had it personalised with his initials on it looked fantastic very fast delivery spot on he loves it would defo buy from here again
I'm surprised you're still in business, order last Christmas not honoured. Zero customer service. Worst company I've ever dealt with on the internet. Don't touch them shop around
Happy with my product. They kept me informed on developments. Website could do with a bit updating but overall 1 very happy customer
Answer: File a complaint with UK action fraud. I did and if enough people do the same they may eventually investigate this company. They are thieves plain and simple. I also don't know how site jabber can rate them at 3 and a half stars when nearly 50% of reviews are negative.
Answer: There is no phone number for UK soccer shop I used email to get InTouch
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