UK Soccer Shop Reviews Summary
The company exhibits a mixed reputation, with customers highlighting positive aspects such as the quality of certain products and timely delivery in some instances. However, significant concerns dominate the feedback, particularly regarding order accuracy, poor customer service, and difficulties with returns and refunds. Many customers report dissatisfaction with receiving incorrect items and unresponsive support, leading to feelings of frustration and distrust. While some shoppers appreciate the product selection and personalization options, the overall sentiment suggests a need for improvement in customer service practices and communication to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
Site perfect, so much to look through but easy to find required items for the grand children Delivered as promised tracked and on time.
Will be back, no doubt the grandsons will want more for holidays.
Fantastic shirt, quick service, speedy delivery... but my L fits much more like an M. I can't return it as I customized the shirt. If I ordered again I would not add a name/number so I could test the sizing first.
Placed order on 26th February, till today 27th March not receiving it and no tracking number provided, Overseas delivery normally to be received in between 10 - 20 working days, it is more than that now, raised this issue to the uksoccershop customer service Biju on 19th March, they promised to investigate, keep replying the same email stated will contact the mailing service to check till now without getting any result, and refuse to reply my email for the passed 5 days! The worst service and company ever!
Good price, good product.
Whilst lead times for retro shirts are on website, it wasn't obvious that there would be a lead time of several weeks.
Other than that, good service.
Exactly as described.
Arrived swiftly, many thanks.
My nephew will be delighted, I am sure,
I will not hesitate to use this company again.
Took a chance with the lucky dip - 3 shirts for £58. Man Utd home 2009 (Nani), Real home 2014 (Bale) and Athletico away (Forlan) for me. The teenager got one too, the prize Xavi Barcelona away 2012. Man Utd kit will never surface...!
Pretty happy that all were numbered and named but you get the gist with a lucky dip. All stadium spec jerseys.
I would personally recommend using them again and will use them again if needed.
Delivery was on time as advised at the ordering and the product ordered is good quality, exactly what I expected.
Buyer Beware!
We placed an order for a Large soccer jersey for our son's 11th birthday. The jersey was advertised as 81 cm in length and as for 11/12 year olds. The jersey comes in and it is a Medium, and is only 44 cm in length. I tell the company the same, and they indicate it is a difference between the UK and US and refuse to accept and responsibility. Apparently, the shirt is 44 cm in the US, and will convert to 81 cm when sent back to the UK. This is not a reputable company.
Great service and great products and quick service and quick to email with any issue's and kind and friendly staff to always chat to
Ordered kids football kit november, arrived ok but one item faulty, NO REPLY TO MESSAGES, PHONE CALLS REFUSED1! Had to dispute with c card to get refund. NO CUSTOMER SERVICE... JOKE... AVOID AVOID AVOID. Dfh
Ordered a personalised ireland rugby shirt from this company!
The shirt received was NOT a rugby shirt but instead a cheap polo shirt! I tryed to contact the company with regards to either a CORRECT style ordered or a refund! All to no avail... they dont answer emails and the phone number listed does NOT receive incoming calls... i ended up opening a dispute case with paypal and eventually was issued a full refund! Question is would i recommend purchasing from this company? In short the answer is a definite NO.
Took 3 attempts due to stock shortages, to get a Watford FC, personalised shirt...
Kept informed and very happy with the product.
Son is now wearing non-stop... may even recruit some new fans!
The key chain I got had a small scratch on it and as for the t-shirt, the name was printed smaller than I expected. The t-shirt delivery was quite slow, and when I requested an update, customer service was poor - I had to write in three times before I got a response. Frustrating because I lived far away and was using this site for the first time - of course I ended up with doubts regarding your credibility. The products weren't cheap for me and there was no way for me to be assured that all was going to be okay.
Item as described and in perfect condition, delivery took 3 weeks though and I was unable to track package.
This is not a real company and no delivery of goods. No customer service, fake english phone number. Total scam
I ordered a jersey for my son for Christmas but this company sent the wrong size jersey and then did not provide any viable options to return it, so I'm out $100 and have a very disappointed kid.
Really happy with the service, glad that I could get the football player I wanted on the back, may have been a bit pricey but worth it because the shirt I got is unavailable to get the specific player on the back (Delle). Came quick too
Overall we are extremely happy with the product we ordered from UKSOccershop. The printing quality on the England shirt was to a really good standard and we are happy with the service provided by UKSoccershop.
Item as described, prompt delivery. Son loves his football top. Will use again for future purchases.
Ordered two kits for Christmas, both were personalised with son's name. Both shirts definitely authentic and delivered within timescale.
From the business
Buy official football shirts from Premier League, La Liga, Bundesliga, Serie A, international kits and more. Largest selection of football kits online. Personalise with official printing. Worldwide delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members