CeX UKReviews 280

Be very warned!
Iphone 8 plus - mint condition grade A - guy in shop agreed it was perfect BUT
No box so from £156 to £125 they don't tell you that
Had brand new cable but no plug - deduct further £2.30
Took phone, phoned me later to say battery was running low - reduced price £52 - AND ON RECIEPT SAID NON WORKING - NOT TRUE as it was a long drive there and back they have you.
DO NOT SELL GOODS TO THIS BUSINESS IF YOU WANT REASONABLE VALUE

Bought an HP laptop but it doesn't work as am going to have to return it, Hope I get my money back - at least I paid with a credit card.

Am very disappointed and angry that you as a company think it's ok to operate like this and treat customers with complétée contempt. Firstly it was almost impossible to buy what I wanted from you as it's a specialist thing which I'd would've like to speak to a member of staff about but of course you don't have a phone number. I had to go in store on the Tuesday and a helpful guy showed me what I needed for my sons 9th birthday this 12th dec. I ordered it to which my son was very excited and couldn't wait he kept asking me when's it coming dad and Wednesday came and went no notification Thursday came and went no notification and then to my complete shock I receive an email saying you've cancelled my order and oh by the way might be 10 working days before I get my money back. That is a disgusting way to treat anyone and thank you for upsetting my son and spoiling his birthday. Never ever again will I use your company again shocking.

I bought 4 dvds from Cex online through my own laziness and i regret doing so as i am still waiting after ordering the dvds last week and plus te devlivery is £1.95 per item, i dont know why they dont put them all in one bag etc and plus the postage cost is more expensive that the price of 2 of the dvds, normally i just go to CEX in town and just buy from the store but was being lazy so its my own fault, however i will never buy online from CEX again, it will be in the store as i always have done up until this lazy and expensive moment because i think that CEX are brilliant for games, phones, laptops, gaming consoles and dvds all of which i have purchased from CEX, word of advice if you want to buy from CEX go to the shop and buy cos the post and packaging is so expensive.

Thank you for purchasing from CeX.

We have received your order and it will be processed and dispatched as soon as possible.

Please note, if you are ordering multiple items, they may be dispatched separately and arrive on different days. Our couriers are unable to collect over the weekend, any orders placed Friday - Sunday will be dispatched the following working day.

Details of your order are listed below:

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Your Order Number is:...
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Item: Avengers Assemble (12) 2012
Category: Blu-Ray Movies
Quantity: 1
Unit Price: £1.00
Item Delivery Charge: £1.95

Item: Avengers: Age Of Ultron (12) 2015
Category: Blu-Ray Movies
Quantity: 1
Unit Price: £1.50
Item Delivery Charge: £1.95

Item: Avengers: Infinity War (12) 2018
Category: Blu-Ray Movies
Quantity: 1
Unit Price: £2.00
Item Delivery Charge: £1.95

Item: Avengers: Endgame (12) 2019 2 Disc
Category: Blu-Ray Movies
Quantity: 1
Unit Price: £3.00
Item Delivery Charge: £1.95

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Total Shipping Cost: £7.80
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Payment Details:
Credit / Debit Card: £15.30

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Order Total £15.30(4)

I got a couple of games from cex every single disc I put into my Xbox had some problem installing and when they finished i would load the game and it would stop working at any random point got beats from cex and I can already only hear music from the left side cex are terrible just go to game or eBay

I'm so happy with ordering through Cex. I ordered a Bluetooth speaker, it arrived quickly, well packaged, in perfect condition and half charged. I was able to take it out of the box, and use it straight away.

Do not use this rubbish company.Took a brand new phone in and it was graded B. Absolute joke of a company. Steer well clear. Customer service also a waste of space.

Ordered tablet online, arrived with Case and S Pen missing. These come packed with that as standard on this model (Active Tab 3)
Was initially told would get and send on, so continued to set up tablet. Took nearly a day.
Then was told that as a Grade B might have bits missing and would only refund. Unimpressed.
I said I can source the items if they gave me a discount, but that was not an option apparently.
Order *******

These idiots refused to fufill an order for a pc as had a glass panel 95% of most gaming pc's cases now have glass side panels, they said they couldnt post it maybe if your a youtuber they will as they send computers to people on thete with glass side panels, and no issues idiots

I sold a huawei p30 lite phone 4 weeks ago to CEX took to a branch in Salford. They said they will pay with a bank transfer to my bank account, I have not receibved the payment for my phone. I contacted them 3weeks ago enquiring why they did not pay me. A person called Amit replied back to email and said that the payment was made to my account showing me a a receipt with last 4 digits of my account and sort code. I sent my bank statement as proof no payment was received. Amit answered back saying that the payment was made to a different bank account as i had entered incorrect information. Lying through his teeth as he himself sent the payment of receipt showing was made to my account. I have still not been paid by this Fraudulent company.
I would request that my order no ******* is paid in full ASAP.

I ordered 10 DVD movies from the CEX website last month. 2 DVDs were completely incorrect. 1 DVD had a cover that had been unevenly cut at the sides with scissors. 1 DVD was scratched and wouldn't play. 1 DVD was not sent at all because CEX had (illegally) photocopied its cover and would only sell it in store even though it was listed for sale online.

Their customer service is virtually non-existent. They have no phone number that connects to anything besides a recording directing you to their website. You can send them a message and you might get a robotic reply a few days later.

A company this bad does not deserve to exist.

I went to the Canterbury shop, got served straight away by a very helpful staff member. Although I couldn't find all that I needed, I was suggested another store that could possible have what I needed. Very pleasant young man I didn't get his name but his staff number is *******

Bought in an expensive DSLR to sell as thought it would be easier and quicker compared to selling on eBay etc. What an absolute waste of time! Took the camera on Sunday. Another Sunday has just come and I haven't been paid. The camera works fine. I'm not sure if they are still yet to test it or they just don't know what they are doing since the store is run by kids.
I contacted customer support on this matter. Told I would get some information within 48hrs. Still yet to.

I won't be surprised that they break the item or claim it's broken just so they won't have to pay me and hope I won't notice. And then sell it as a grade A. If that is the case. I update as soon as I get information though

The whole franchise needs investigating. They are ripping people off. Most people come to this business because they need money or need a phone etc but can't afford the full sale prices.The website is also very misleading. They don't even follow their own policies. Ie test within 15 mins, bank transfer within one day etc. It's not true at all.

Company needs a full on investigation, a secret employee seeing what they do with people's items.

Ordered a ps2 game for my birthday 38£ silent hill. What came was a linx 8£ keyboard. To say I was gutted was an understatement.Id waited a whole week then to receive something totally unrelated just summed up the care that went into processing my order.Im now in the cycle of sending back the item to either get my game or a refund which can take up to 14days. There response was, after we've checked the item! I never needed a plug in keyboard as I don't have a linx pad cex. I just wanted my ps2 game! I'm still quite angry/upset.Ive bought lots of items from cex and generally I've had no bother. But the customer service is non existent! No number to call, all automated and all left to the consumer to sort there mess up. They will have have gotten my unwanted item back yesterday and I've still not had a reply to say if I'm getting my game. Honestly they may be a couple quid cheaper than EBay but at least you have buyer protection etc.Im seriously thinking of leaving cex, which is sad as I've bought countless items from them.

Bought a laptop with 2 year warranty. Six months later developed a fault with a hinge. Was informed it wasnt covered by warranty as the laptop wasnt in the condition we sold it to you.! Of course it wasnt that is the problem the hinge has developed a fault. Awful company

I enjoyed my product it was really good i hope they do more games to keep us entained i enjoyed it very well

I bought a Pixel 4a through Cex six months ago. After a couple of months I found that the phone was not responding to touch very well and there are certain letters and numbers that just won't work at all. It means sending messages takes ages and trying to watch anything through my Chromecast on TV is an arduous task. Basically, the phone is not fit for purpose. I drove all the way to a shop (10 miles away from where I live) to discuss the problems with this phone as it clearly says it has a 2 year warrantee. The assistant took one look at the phone and the two tiny, hairline cracks on the screen (which happened way after all the issues started) and point blank refused to do anything about it. I would say avoid this company like the plague, they are shafters. I don't consider paying £250 for a second hand phone cheap and I'm pretty sure they're in breach of trading standards. It is not worth it, keep away from them. I suspect most phones they sell start playing up soon after purchase.