Ordered the dress and paid extra for expedited delivery. It didn't arrive so I cancelled the order. They accepted the cancellation and then later that day shipped a dress. This led to no end of hassle. They told me I'd have to wait for delivery then return it (at my own expense) and then they'd refund. My daughter decided to try the dress on so she could keep it for a future event. It was no where near the size 10 we'd ordered. More like a very small size on the bodice despite her being an 8/10 and despite me having measured her carefully according to the size chart. There was also a defect in the stitching at the back so the skirt didn't hang properly. Despite all this I have had to pay for return. I don't trust them to refund me so am passing this over to my credit card company. They are unprofessional and, in my opinion, dishonest. I think they just found a dress to ship after I'd cancelled in the hope I'd keep it. Clearly there are some good reviews for some lucky people, but in view of my experience and the number of other very poor reviews, think very carefully before using this company. I'm giving one star as zero stars isn't an option.
THESE DRESSES HAVE NEVER SEEN DESIGNER. THE QUALITY IS $#*!ING SHOCKING. BEEN RIPPED OFF 130 POUNDS FOR A DRESS THAT CAME WITHIN A MONTH AND LOOKED DISGUSTING. THE DRESS WAS ILL FITTING EVEN THOUGH I HAD PUT IN MY OWN SIZES THAT I WANTED. SHOCKING! I HAVE TRIED SEVERAL TIMES TO CONTACT THIS COMPANY FOR A REFUND AND ALL THEY DO IS SEND AN AUTOMATED MESSAGE SAYING A LOAD OF BOLLOCKS. THIS WEBSITE IS A SCAM DO NOT BUY FROM THIS SITE DO NOT WASTE YOUR MONEY. $#*!ING BOLLOCKS.
Do not use this company they are a total con
I bought a dress for my daughter and it fell apart straight away. I have tried numerous times to return this address and all they say is that they made the dress well. I pointed out the dress was unbearable and they said after about 20 emails back wards and forwards they would give me 50% as long as I paid the postage. These are one of the worse companies I've ever. DO NOT USE THEM ITS A WASTE OF MONEY AND TIME.
ALL THESE WONDERFUL REVIEWS ARE A LOAD OF RUBBISH! THEY PROBABLY WROTE THESE REVIEWS THEMSELVES! WAITING ON A REFUND FOR 7 WEEKS NOW! NO CONTACT NUMBER TO GET HOLD OF ANYONE! DO NOT ORDER FROM MILLY BRIDAL
Loved it! Custom fit to me and no body would have one like it! Stunning dress! MillyBridal is a great company to go to! Thank you all for making such beautiful dresses!
I ordered these dresses for my bridesmaids, they were delivered very quick and the dresses look amazing exactly like the photos displayed! Recommend MillyBridal to everyone!
Very happy with my dress, if u use custom size it fits perfectly and loved the material aswell. Overall I was very happy, shipping takes a while like a month or more but was worth it
I recieved the dress and it was better than I had ever expected. I opted for the special custom fit option and wasn't disppointed with the fit as it was excellent. The shipping was on time as stated and customer service were brilliant. I would highly recommend using this company.
I absolutely love this dress. It's not too heavy, material is soft and I had it custom made and it fits perfect. I can't wait for my future husband to see me on our wedding day!
I have to say, that dress is beyond my expectations! It came on time for my church Gala and exactly the way they showed in the pictures. I had so many compliments through out the night.
Absolutely over the moon with my custom made dress from milly bridal! It was a perfect fit and everything I expected and more! The detail was stunning!
The dress is just beautiful. I was very surprised about the good workmanship. The fabrics are also very high quality. My niece sees it as simply magical for her prom.
The dress was delightful, one of a kind, and my little girl looked beautiful at the prom. Excellent contact with the seller, the delivery arrived safely at the scheduled time. Thank you very much.
Excellent and fast service. Dress is amazing looks exactly like the picture and fits perfect. Customer service is very friendly would definitely recommend Milly bridal uk
ALERT ALERT! WARNING
IF you are buying from the UK beware, unlike our great stores M&S and NEXT where returns are the norm, you CANNOT return HERE.
I bought what I thought was a beautiful dress on the web site, however when it arrived it was a completely different material. The one on site was a soft flowing the dress I received was made from a stiff mix of cotton which stuck out. My daughter was really disappointed, if I had seen this dress in a shop I never would have purchased it.
So instead of saving money for a prom dress I am new going to go to a reputable UK shop and buy an expensive but quality dress, remember you only ever get what you pay for, pay cheap that's what you will get from this site.
Dear Karen,
We're sorry to hear the dress wasn't as expected! We would really like to help, but we found out you left this review without any order number.
Pls, feel free to contact us and provide your order number? Our email address is service@millybridal.org.
For us, it's important to assist you and solve your problem. Thank you.
Kind regards,
MillyBridal Customer Care
Absolutely amazing just like the picture, I was abit worried about buying online but I had it custom made and everything is perfect saves me a massive stress.
Lovely made to fit dresss, daughter loved her prom dress, arrived on time, great choice of colour, rice not to bad
The dress is beautiful just like the picture provided, I did have a few questions and they were responded to very efficiently, I would definitely use the website again
Hello Michelle,
Thank you for your review! MillyBridal will keep making an improvement with our products and service. Hope you enjoy the shopping:)
Have a great day!
Best Regards,
MillyBridal Customer Care
When I ordered for this dress I was skeptical I have never ordered any clothing online and being a plus size woman I was really worried I gave them my custom sizes and the dress came it's took a little while longer than I expected but it was on time before my event even though I had to get some alterations done to it The alterations didn't cost much so it was OK.
Overview
Milly Bridal UK has a rating of 4 stars from 691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Milly Bridal UK most frequently mention customer service, prom dress and good quality. Milly Bridal UK ranks 9th among Wedding Dresses sites.
Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.
After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.
MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.
MillyBridal aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or ￡ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.
MillyBridal wedding dress is an embodiment of dignity, elegance, and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.
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Business History
Mr. Feng started DressFashion with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in US, Mr. Feng established DressFashion soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.
After a few successful years in the local and Asian market, DressFashion expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.
DressFashion Europe, US represents DressFashion in Netherlands, Atlanta and is dedicated to serve European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.
DressFashion aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or ￡ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.
DressFashion wedding dress is an embodiment of dignity, elegance and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stuart,
Thanks for the feedback. We are sorry for the inconvenience. Actually, all of our dresses are made to order and under the strict examination before shipping. As to the measurements, often bust, waist and bottom measurements are all needed to be considered before purchasing because different brand may use the different standard about the sizing. Our representatives are happy to help with this also. Email address: service@millybridal.org
Because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: http://uk.millybridal.org/help/returns.html
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us at service@millybridal.org or provide us with the valid order number. Thank you again for bringing this to our attention, so that we can make improvements for the future.
May you have a good day and keep in touch.
Kindest Regards,
MillyBridal Customer Care