Stuart S.’s Reviews of Milly Bridal UK & more

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Wedding Dresses

4/13/19

Do not use this company they are a total con
I bought a dress for my daughter and it fell apart straight away. I have tried numerous times to return this address and all they say is that they made the dress well. I pointed out the dress was unbearable and they said after about 20 emails back wards and forwards they would give me 50% as long as I paid the postage. These are one of the worse companies I've ever. DO NOT USE THEM ITS A WASTE OF MONEY AND TIME.

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Milly H. – Milly Bridal UK Rep Over a year old

Hi Stuart,
Thanks for the feedback. We are sorry for the inconvenience. Actually, all of our dresses are made to order and under the strict examination before shipping. As to the measurements, often bust, waist and bottom measurements are all needed to be considered before purchasing because different brand may use the different standard about the sizing. Our representatives are happy to help with this also. Email address: service@millybridal.org
Because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: http://uk.millybridal.org/help/returns.html
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us at service@millybridal.org or provide us with the valid order number. Thank you again for bringing this to our attention, so that we can make improvements for the future.
May you have a good day and keep in touch.

Kindest Regards,
MillyBridal Customer Care