On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Milly Bridal UK Reviews Summary
The company enjoys a generally positive reputation, with numerous customers praising the quality and beauty of their dresses, as well as the reliability of sizing and fit. Many highlighted the exceptional customer service, noting prompt responses and helpful communication throughout the ordering process. However, some negative feedback emerged regarding issues with dress quality, particularly concerning custom orders, and difficulties with returns and refunds. Overall, while the majority of experiences are favorable, the company may need to address quality control and return policies to enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Its very very beautiful. I'm so happy. I'm a plus size woman and I spent the whole day in stores, online looking for a beautiful dress in my size. A friend told me about this site and when I got my dress today I was in tears. Thank You!
The dress is lovely and it fitted perfect! I was more than pleased because it was more that i expected! The dress was amazing and the whole dress was made very carefully. Delivery was a little bit extended, but it got in time for my prom that i was attending. Thank you very much, MillyBridal, for an amazing dress.
I ordered this dress for my daughter for her prom. Our concerns were getting it on time, the fit, and if it would look like it did in the picture. I'm happy to say that ordering from this site was no disappointment. The dress arrived on time, it fit her perfectly with no alterations needed and it was as stunning in person as it was in the picture. Needless to say we were both very happy and she was beautiful! The most beautiful girl there! I will definitely be ordering in the future and would recommend this site to anyone looking for quality.
I was scared to order my prom dress online, especially since I saw a lot of mixed reviews about this site. But I was running out of time and decided to give it a shot, and I am so glad I did. My dress was beautiful and inexpensive; it was perfect! I loved my dress. It even came earlier than expected and exceeded my expectations, thank you millybridal!
My daughter's prom dress was amazing, fit her perfect, highly recommend UK MillyBridal and will be using them again for future proms with having 5 girls.
Fits perfect! I ordered the color and love it. A bit more gold than beige toned. I ordered this dress for my vow renewal. I liked it because its fun and dressy. I didn't want something too traditional or something too plain. My colors are gold and navy so really I couldn't have found a better dress.
I am a picky person especially when I purchase some dresses. But this is my first time to praise an online shop here. Just you make me feel the customer will be put in the first place. You understand what I thought in my heart. The dress is high quality and it make me speechless. I love it by your imagination.
It's a pity I'm forced to give one star, as this company is simply the worst I've ever dealt with! The dress I ordered for my daughter didn't look anything like the photo on their site and to say the quality was poor would be a vast understatement. Loose stitching, seams where there shouldn't be seams and the colour and fabric would make a pound shop's tights seem like the finest silk. They have no return policy, which is completely against UK law.
I just received my dress last night and i couldn't have been more happy about it! It fit like a dream only because i got it altered on the options they provided. It is worth paying extra so you can get it altered to your body perfectly. It's a very beautiful form fitting dress that's great for all sizes and let me tell you i'm not small! I would recommend this site to everyone who wants to get married because the service, speed of delivery and quality of their product is wonderful and the price affordable! As a side note i honestly have to say after i was in the dress and looking at myself in the mirror i did scream like a little school girl because it was just that pretty!
I ordered dress for my prom. The dress is well made. They fit perfect. The quality and craftsmanship is great. What a deal. The dresses are a great value. I am so happy. The girls a thrilled with the dresses. I recommend this product. Good value, Great service, Great quality.
Out of hundreds of beautiful gowns this gown was my ultimate dream. I ordered a gown last year and was so happy with the quality workmanship and the amazing service that I chose to purchase another gown. This year I had a bit of nail biting as the delivery was made to me the day of the gala. The gown was PERFECT. I got hundreds of compliments. I was comfortable and felt elegant.
Never in my life have I found a company with such poor customer service. I believed I was ordering a maternity dress for my pregnant sister to be my maid of honour at my wedding. I ordered a size that according to their sizing information should fit her... it doesnt! I have sent about 10 emails about it and they just reply with some rubbish excuse followed by sorry. Please understand. They refuse to sort or exchange. I have never known a company with such bad customer service. Do NOT buy from here! Avoid them!
I ordered the dress and I was nervous I wouldnt received it on time or that the color or length wouldnt be right. I was wrong... the dress is perfect! I dont know how they make such a beautiful great quality dress for such a low price! Well worth the money. I would order from uk.millybridal.org again. Great product and excellent service!
I recently bought a dress from Milly Bridal for my prom and am amazed with the results. The dress was beautifully detailed and made me feel like a princess the whole night.
I was a bit worried ordering my prom dress online, but the dress arrived in perfect condition, looks exactly as per the photos on the website and fits like a glove. I made sure that I ordered it with custom measurements so I wouldn't be disappointed. I cannot wait to wear it at my prom.
Order my daughters prom dress paid extra delivery took longer than expected though!
Arrived a week before her prom discusting quality, holes in seams fraing on seams, no tags or returns label, poor packaging, wrong fit. Cheap and nasty.
Ive Emailed milly bridal to be told i will not get a refund as they took photos of the dress and it was fine which clearly is a load of rubbish!
Now had to pay for another dress and already paid milly bridal £117 for RAGS
DO NOT ORDER FROM THIS COMPANY im taking this further!
There now ignoring my emails.
Amazing Amazing online store, I have purchased twice now from uk.millybridal.org and I'm amazed at their fantastic customer service and the quality of the dresses at such a fantastic price. I bought a dress, and it was stunning, I was so impressed that I have now ordered a beautiful dress for myself.
It was the first time of my online shopping for evening dress, I spent couple of weeks and at the end I found this website, they had the perfect dress for me for the perfect price with discount, I was kinda hesitant to order a dress from online but I did and I got my dress in 3 weeks including weekend, The dress is fantastic, the fabric is good quality and the fit is perfect with exception of the length. I will get the hem shortened(which I assumed). Thank you.
I ordered a prom dress for my daughter from millybridal. The dress never arrived. This website is fraudulent, please avoid it. The contact number does not work and the livechat cuts you off once you have ordered. They are based in China, not London. Complete scam. Avoid!
Ordered a prom dress for my daughter. The dress that arrived was the wrong colour, it fitted around the hips but miles to big around the bust. Based on their measurements it should of fitted. The material was cheap crap! So poorly made honestly the seams werent straight it was puckered in places. I emailed them straight away only to receive the rudest reply telling me they wouldnt be refunding me. I went through PAYPAL but they favour millybridal can you believe it!? I am utterly disgusted and gutted that I have lost £129. Hope this review helps many others to NOT make the same mistake.
From the business
MillyBridal is a professional wedding & events dress design and manufacturing company located in Hongkong. Mr. Feng Yu, the company founder, is a USA Certified Public Accountant, who lived in the US and in Canada for several years and moved back to Hongkong to establish MillyBridal in 2003.
Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.
After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.
MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members