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UK MobileStore

How would you rate UK MobileStore?
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GB
1 review
4 helpful votes
Follow ange f.
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Shockingly bad
January 7, 2021

Chargers over heated then stopped working. Finally agreed i could return then claimed they hadn't received the item! Cheap charger but annoyed on principal. Stick to a reputable company, you get what you pay for.

Date of experience: January 7, 2021
GB
1 review
9 helpful votes
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Received my lightening to 3.5 jack converter did not work emailed the several times no answer. What ever you do don't use this company. There should be an option to leave no stars 1 is too good for this review.

Date of experience: November 18, 2019
GB
1 review
0 helpful votes
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Scam Fest. Avoid!
March 17, 2019

Totally agree with other comments.
This company is a scam fest!
Item ordered took three weeks to arrive, despite being promised delivery within one week. This meant it was no longer of any use to me as I had a deadline. Purchased replacement elsewhere and returned the unused, unopened item.
This Sham company has since denied all knowledge and refuses to refund my money despite previously confirming via e-mail that they would refund the money.
PayPal were equally of no help

Date of experience: March 17, 2019
GB
4 reviews
0 helpful votes
Follow Catharine K.
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Unfortunately this company has left me no choice but to leave a negative review. They sent the wrong cable for my phone because, unbeknown to me, there are actually 2 types of Nokia 6 using 2 different sizes of micro USB, but the listing did not make this clear.

The person I have been emailing with to try to get this sorted, Ali, has refused to do what any normal company with good customer service would have done ie: send me the correct cable and refund my return postage for the incorrect one. Instead he has threatened to take me to court if I leave negative feedback!

There's no way he can do that of course, but I'm frankly astounded that he would even suggest it! I will never use this company again, and I'd strongly recommend no one else to.

Date of experience: June 2, 2019
GB
1 review
14 helpful votes
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Dishonest sellers! AVOID
February 20, 2019

Wish I'd read the reviews before ordering. Didn't receive first order so emailed and they said they'd send another out... didn't receive that one either and they said they'd check with the warehouse... never got back to me. Luckily I'd paid through Paypal... they didn't even respond to them so I got my money back. How a company in this day and age can get away with blatantly ripping people off is beyond me! AVOID at all costs

Date of experience: February 20, 2019
GB
2 reviews
3 helpful votes
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Messed up order
June 14, 2021

Messed up order

Order *******0699

Ordered three cables from UK Mobile Store.

Received a SIM card holder.

Emailed customer services - no response.

Emailed a second time through the website and received an email asking for a photo.

Sent the photo of the incorrect part received.

Five days later - no repose, no update and still have not ordered the parts that I ordered.

Have opened a PayPal case.

**** BEST AVOIDED *****

Date of experience: June 14, 2021
GB
1 review
0 helpful votes
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Phone Charger
July 29, 2021

I order an phone charger at almost 1 week.
Seller told me send me the product.
Ask for a track number.
Send me one but seems not available
Contact seller many time but not botter to answer.
Not buy from here people, just take your money.
Not good seller.

Date of experience: July 29, 2021
GB
1 review
14 helpful votes
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I wish I had read the reviews before ordering from this company. I received a cover for my tablet but it was warped, so I returned it with a promise from them via email of a full refund. Got proof of delivery from the post office confirming they received the package but have not heard from them since. They refuse to return my emails and I have received no refund. I paid through debit card so not sure if the bank can help. What a SCAM!

Date of experience: May 15, 2020
GB
1 review
0 helpful votes
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Rubbish company
May 13, 2021

I ordered a charger and lead and it wouldnt fit. Cannot get an answer from them I have sent 3 emails. They dont want to refund my money. Moneygrabbers. Never again will I order from this rubbish company. Avoid at all costs.

Date of experience: May 13, 2021
GB
1 review
0 helpful votes
Follow Len V.
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Bought Samsung Wireless charger. Delivered wihin 24 hrs, but it instantly showed 'Chaging paused'. Spent £40 travelling to nearest Samsung Store and service centre believing it was my new S9 phone at fault. Full tests carried out. Phone perfect, charge faulty. Contacted UK-mobile store has hadn't received any email when ordered with any reference. They queried but eventually found it, now don't answer emails. Avoid this company at all costs. Definitely not reliable and previous adverse reviews are so quick. Wish I had seen the reviews before I ordered. Seemed from the site reasonable size company with wide range of products. Clearly not so. Live and learn.

Date of experience: May 10, 2019
GB
1 review
5 helpful votes
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WORST ONLINE COMPANY I HAVE EVER DEALT WITH
February 19, 2021

Warning do not buy any thing from this company they will rip you off
I purchased a so-called genuine Samsung charger over 3 weeks later still no delivery? I emailed then 4 times so far still no reply.
They dont even have a contact number,,,,,,
Dont believe any positive reviews they are quite clearly fake if you go to all other review sites they all say they will take your money and not post item
BUYER BEWARE DO NOT SEND THEM YOUR MONEY YOU WILL NOT GET YOUR ITEM
I would give zero stars if i could

Date of experience: February 19, 2021
GB
1 review
0 helpful votes
Follow Lynne Z.
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Sent a screen saver back for S9 which was not correct size. UK mobile confirmed they would give a full refund. Still waiting after nearly 3 weeks.
Dont use this unprofessional company.

Date of experience: April 5, 2019
GB
1 review
3 helpful votes
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After paying a premium for "next day" delivery, my order arrived 4 days later.
I contacted them and simply asked for the additional postage to be refunded.
After 8 emails, no response.
Waste of my time.
They don't even have the basic courtesy to reply to my request.
If you need something electronic - please go to a company which has an established reputation and avoid these cowboys.

Date of experience: July 31, 2017
GB
1 review
13 helpful votes
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I received the item 15-days after it was dispatched. I found the customer service very unhelpful to begin with, and the responses were written like a child's text message service, with abbreviations and slang. I was even was threatened to be taken to court by one of their customer services personnel Ahmed.
It is dubious that the UK-Mobile Store only has a mobile number as their main company address.
I have now had the item delivered, but have been threatened by the company. Looking on the internet forums for the last several years, there have been many serious complaints from people.
An amateur operation, with questionable motives, possibly fraudulent. Avoid at all costs and stick to a more reputable retailer.

Date of experience: November 20, 2012
GB
1 review
3 helpful votes
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Scammers
March 21, 2018

Avoid these criminals, I placed an order and when the parcel arrived expensive items were missing, it is impossible to get in touch with them, every email and phone call has been ignored and rejected. But if you are making a purchase through their website they are quick to respond through the live chat.

Anyone who places an order with them after reading this review is a fool, and will be in my shoes and out of pocket.

Date of experience: March 21, 2018
GB
1 review
1 helpful vote
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Dishonest seller
August 8, 2018

I purchased two telephone cases, but only one was sent out. Has ignored all emails. So I raised a case with Paypal. But as they has proof of post they won't assist. This seems to be a pattern of how they do business after looking the the reviews. Avoid at all cost. Dishonest seller!

Date of experience: August 8, 2018
GB
1 review
10 helpful votes
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Horrendous company
July 10, 2019

Horrendous company. Purchases a wireless charger and they sent the wrong one. Informed them of this so they provided me with a return postage label (which was not tracked) I shipped the wrong item back but heard nothing, every time I chased then I was told 'we will check warehouse in the morning', then nothing. I raised this through PayPal but because the label they provided me doesn't cover tracking I lost £33. ABSOLUTE FRAUDULENT COMPANY, AVOID AT ALL COSTS.

Date of experience: July 10, 2019
GB
1 review
3 helpful votes
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I purchased a Phone Battery from this crowd... never arrived. I emailed them twice over a week but they never replied. I opened a case via PayPal requesting a refund and within minutes they had refunded. Seems they DO know how to read emails... just not from their customers, so thankfully I purchased via PayPal or I would still be trying to resolve this.

I think PayPal should strike this company off their verified business list.

Terrible company. AVOID.

Date of experience: January 12, 2017
GB
1 review
13 helpful votes
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Avoid at all costs!

I purchased a battery for my Samsung, only to find the battery from UK Mobile Store was faulty and would not hold its charge. Even though i requested a refund they said it was not their policy to give refunds but instead to exchange the battery. This new battery also does not hold its charge, leaving me no option to go to the small claims court.

Date of experience: October 26, 2018
GB
1 review
15 helpful votes
Follow Mark G.
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If I could give zero stars I would! I attempted to return the faulty products within two months of purchase, initially there was plenty of communication albeit a bit slow. They agreed for me to return the products for it to be replaced. Unfortunately this is where it all went wrong! After returning the product UK mobile shop stopped responding to my emails. I returned the products back in October 2919 It is now three months later and they have decided to delete my account from their website. This is incredibly childish behaviour from a company and they have currently got property I have paid for and are refusing to either return it or provide a working alternative.

It is now three months later and they have decided to delete my account from their website. This is incredibly childish behaviour from a company and they have currently got property I have paid for and are refusing to either return it or provide a working alternative.

Whilst these guys may be cheap you get what you pay for in customer service. Avoid like the plague!

Date of experience: January 29, 2020

Overview

UK MobileStore has a rating of 1.3 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UK MobileStore most frequently mention customer service, full refund and next day. UK MobileStore ranks 203rd among Mobile Accessories sites.

service
11
value
10
shipping
9
returns
12
quality
11