UK MobileStoreReviews 62

Sent a faulty battery that was swollen. Was told to return at a cost to me. Returned but not refunded. Had to raise a paypal claim and still wasn't refunded for the postage to send back. Avoid them as they are rip off merchants! They are legally obliged to pay return but they wont. Have reported to trading standards.

Had a similar experience to so many other people on here: they sent me a battery that didn't work, and then failed to answer much of my correspondence when I sent it unless I hassled them. They certainly didn't answer the phone, and wouldn't agree to carry postage costs. I can only conclude they're a either a scam, or just rubbish at what they do.

I placed an order for an item through this company and after waiting a period of time for the item to arrive it never arrived so I contacted via email to ascertain where the item was.
I was told that I could have a replacement once new stock had arrived with them and still after a period of time the item never arrived.

I then made a phone call to ascertain what was going on and where the item I ordered was. During this conversation the member of staff insulated me and called me a dumb slag.

I am absolutely horrified, disgusted and seriously upset by such behaviour!
How you can allow your staff to talk to customers like this is totally unnacceptable!

I purchased a Phone Battery from this crowd... never arrived. I emailed them twice over a week but they never replied. I opened a case via PayPal requesting a refund and within minutes they had refunded. Seems they DO know how to read emails... just not from their customers, so thankfully I purchased via PayPal or I would still be trying to resolve this.

I think PayPal should strike this company off their verified business list.

Terrible company. AVOID.

Disgraceful company. Fake Samsung battery, problems in receiving the item. Then problems with communication, then returned item recorded delivery as I knew they would say it wasn't received. So when I heard nothing back after the item was received, I tried continously to contact them. They gave me every excuse under the sun and now they have just resulted in completely ignoring me. So I am now out of pocket for the product, the cost we return postage and my refund.
AVOID AT ALL COSTS.

This company is the worst I've ever had to deal with.The managing director having a conviction for selling fake goods doesn't exactly inspire confidence.
First of all they sent the wrong item. When I asked for a RMA they told me to just put return to sender on it.The post office wouldn't have that as it had been opened.
I received the correct item which then turned out to be faulty. After a couple of emails they finally sent the prepaid returns label. I returned both items the same day.
Since then they've ignored all my emails & not refunded my money. I've had to do a chargeback through my bank.
For future reference to others; if you have a visa card (credit or debit) your bank will do a chargeback. I thought it was just credit cards.

Contacted customer services as headphones hadn't been received after almost a fortnight - delivery service poor as Interlink said they couldn't find address (though other delivery services could). Also they were given save place to leave parcel. UK Mobile Store said they had contacted Interlink lots of times - but we still weren't receiving deliveries. I was then contacted by UK- mobile store after I had given them 1 * review on Trust Pilot. He did not like it when I said that ultimately their company was at fault and needed to chase it up until resolved as I bought the headphones from them, the online retailer. He lost his temper and was racist and sexist in his abuse towards me using appalling swear words before slamming the phone down on me! Then sent me emails saying he was going to take me to court and claim damages! DO NOT BUY ANTHING FROM THIS COMPANY - truly shocking!

I have the same problem as the other users on this website. I ordered a replacement Samsung battery and never received it. Could not get a refund; posted a Trustpilot review on the company stating the same, and the owner said that he would only give a refund after I change the rating from a one star to a five star on the review site.

I am blessed to have used Paypal. Submitted a claim via Paypal and then escalated it; Paypal got my money back. I doubt I would have gotten it back if I had not used Paypal.

Do not use this vendor.

I ordered a battery for a Samsung galaxy 4. The battery did not come for over two weeks though I paid for 1-2 day shipping. I went and purchased a battery from another company as I needed the battery ASAP and wrote to complain asking for my money back. After a string of badly written emails by their "customer support team", they told me they were going to take me to court as if I had stolen the item (which I have already paid for)! I tried to call them several times on their 0844 number which is expensive and was on hold for ages before I was forced to leave a message or hang up. This business is a fraud and I plan to report them and take legal action.

I received the item 15-days after it was dispatched. I found the customer service very unhelpful to begin with, and the responses were written like a child's text message service, with abbreviations and slang. I was even was threatened to be taken to court by one of their customer services personnel Ahmed.
It is dubious that the UK-Mobile Store only has a mobile number as their main company address.
I have now had the item delivered, but have been threatened by the company. Looking on the internet forums for the last several years, there have been many serious complaints from people.
An amateur operation, with questionable motives, possibly fraudulent. Avoid at all costs and stick to a more reputable retailer.