Having spoken to them a month or so after I joined, they assured me I would NOT be auto renewed.
AUTO RENEWED!! When I asked them to refund and cancel my membership the moment I noticed, they not only refused but then also said it's up to me to cancel the subscription. So I'm still left with the job of cancelling my own membership.
EVEN under threat of this review, they refused to cancel my membership for next year even though I'm wearing the cost off membership. (see thread below)
TERRIBLE RESPONSE but not surprising from this industry. Don't join if you want any kind of service.
Producer / Writer / Director
From: "*******@productionbase.co.uk" <*******@productionbase.co.uk>
Subject: RE: You sent an automatic payment of £64.99 GBP
Date: 19 September 2017 at 17:20:41 BST
To: Ivan Clements <*******@withitfilms.com>
Thanks for your reply.
Im afraid it is our members own responsibility to ensure that their subscription is cancelled if they do not wish for it to continue, so we are unable to cancel for you. To cancel your membership, please follow these simple steps: from your 'Dashboard' page go to 'Settings' (cog icon in right hand corner) and select 'My Membership' from the dropdown, then select the Edit button and follow the instructions to cancel. You will receive a confirmation email when you have successfully cancelled.
We make it clear in our Terms and Conditions that we do not send out payment reminders.
Please let me know if you need any further assistance.
*Personal information redacted by admin