Gemma S.

I placed an order for an item through this company and after waiting a period of time for the item to arrive it never arrived so I contacted via email to ascertain where the item was.
I was told that I could have a replacement once new stock had arrived with them and still after a period of time the item never arrived.

I then made a phone call to ascertain what was going on and where the item I ordered was. During this conversation the member of staff insulated me and called me a dumb slag.

I am absolutely horrified, disgusted and seriously upset by such behaviour!
How you can allow your staff to talk to customers like this is totally unnacceptable!