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Messed up order
Order *******0699
Ordered three cables from UK Mobile Store.
Received a SIM card holder.
Emailed customer services - no response.
Emailed a second time through the website and received an email asking for a photo.
Sent the photo of the incorrect part received.
Five days later - no repose, no update and still have not ordered the parts that I ordered.
Have opened a PayPal case.
**** BEST AVOIDED *****
Products used:
Order cables and received a different part
Placed an order (£215.00) with Photobox (have ordered 20+ times previously). Received an email confirming payment along with an email from PayPal stating payment had been taken. Checked order status 5 days later and shows as cancelled. No notification that order had been cancelled and payment had not been refunded. Phoned to to query only to be told that might have been an issue and all they could do now is refund the payment and have to order again. Order needed to be delivered by Friday 8th September and paid for premium delivery. Earliest delivery date is now 12th September which doesnt work as this was needed for the weekend of 09th September. Customer services offered no resolution other than to refund and have to order again! Shocking.
Dan S.'s review of Photobox earned 3 Very Helpful votes
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Empty.
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I am so sorry to hear you were so badly let down, I have sent you a private message regarding this so if you could get back to me with your account email address I'll be able to help.
Kind Regards
Kerry - Photobox