U-HaulReviews 530

In Oct, I rented a tow dolly in Claremore, OK, to tow my vehicle 1,400 miles. Turns out that the lights weren't working on the dolly (they were never chk'd at Claremore) and a tech came to fix them two hours into my trip. He cut my light plug off my tow vehicle and haphazardly crimped another one on, but the lights failed again. So, I couldn't drive at night on my whole trip. On the last day of my 4-day trip, I discovered one of the dolly's tires was practically bald! (pic included) Also, the dolly itself was faulty and kept throwing my vehicle slightly sideways on it. The "swiveling" portion of the dolly was not working properly. At the drop location, the owner saw all of these faulty specifics and apologized profusely. I contacted the regional UHaul supervisor for NE Oklahoma (Chris) to explain the disaster and sent him pictures. He put my cellphone number into his phone and told me to contact him the next time I needed a UHaul, because he planned to give me a big discount on my next reservation, plus refund this disastrous rental. Well folks, apparently Chris didn't mean what he promised. I completed another tow dolly rental in January and notified him, so he could refund a discount to me. Nothing but crickets! It's been weeks now, and I've sent additional text messages, but ABSOLUTELY NO RESPONSE. (P.S. - when I rented this return tow dolly in January, a UHaul employee there noticed that the plug on my RV - that the tech in Oct had replaced and "crimped" on - pulled completely off into his hands! This UHaul employee had to correctly attach the plug to my RV!)

Rented from there, drove almost six hundred miles. Fed more baloney than when a recruiter talked me into the Army. Read and get a hard copy of your agreement. Follow the instructions closely! I was told uhaul didn't care who was the driver. Not!

Uhaul was careless after collecting my personal information. Then repeated the process numerous times. End of report

Horrible experience! I purchased a flatbed truck that broke down eight miles from the dealer. Uhaul refused to make repairs under the implied warranty law of Washington State saying that they had given me an AS IS disclosure so it was exempt. I never received that disclosure, but even if I did, the law specifically states that such a disclosure is not sufficient to waive the implied warranty law. The wires to the starter were frayed, and there were other electrical issues. The salesperson also tried to sell me a 2005 truck that was missing a catalytic converter and was illegal to drive on the road. If Uhaul wants to maintain a good reputation, then they should sell trucks in better condition, and stand behind their sales.

Picked up a dolly and told them it was gonna be dropped off at another location in the same city. They said ok no problem its going to be this much, now they want to charge a bunch of money because of it and they never mentioned that charge

Fuel mileage was garbage (7 miles MPG) Speedometer was 10 MPH over actual road speed.
U-Haul tried to illicit me to pull a loaded trailer over 150 miles out of my way.
I'll never use them again.

I rented U-Haul 15 ft truck in Batavia Illinois truck was a piece of junk sound like nuts and bolts was hauling a very expensive jukebox I hit a pothole the door flew open and my jukebox fell out. Now its totally trash. I called U-Haul to tell them that the latch came undone and I told them I had checked it and it was totally latched before taking off. They told me I didn't have a proper latch it was my word against their word they're saying nothing was wrong with it.Customer service sucks their insurance is garbage it's my word against their word $1,400 down the toilet would never rent U-Haul again the railings did not hold my my straps on my jukebox plus door flew open lost a lost it all tell me they're not responsible Insurance Company told me they will call the place where I rented the U-Haul at the check the lock but I've told them that how do they know they didn't work on the lock they're going to lie to the insurance company my word against them boy did I get screwed.

Uhaul charged me money for changing drop off point the original drop off point had no evidence it was a Uhaul dealer.

First off the guy in there his customer service is trash he tossed the keys onto the counter in front of me like I was at a wrecking yard. That was the pick up. Upon returning the next day he was very condescending in his tone and it was not even noon yet. I've never met him before but he treated me like I did something to him. I will not be recommending this place to any of my friends and family especially the black ones. Definitely a racist prick. Bad for business. His wife was friendly though. She needs to put her dog on a leash and teach him some manners. This is the location on elms rd Killeen tx. Ameri storage.

I rented a 26 ft U-Haul not knowing the brakes were bad I get to my house after picking it up and the brakes go completely out send a service tech out here remove the brake booster and Reservoir but you all still wants the truck returned on the 17th and I have a move one piece of furniture yet I think the best step for me to do is contact an attorney

I was in the middle of a complicated move yesterday in freezing weather and the staff at the 57th Street Philadelphia U-Haul--Tori Finger and Sydique Nichols (I asked for their names) were warm, friendly, informative and made the experience--yes, pleasant! It totally made me want to rent a truck again from U-Haul, which I was not expecting. It was by far the easiest and most pleasant part of my move. Also, the truck was in great shape. They charge a lot for boxes, but also give away used boxes for free, which is nice. I went to a UHaul in University CIty in Philadelphia a couple weeks ago to buy a few supplies to prepare for the same move, and the man walked the stuff out to my car. So, not bad!

We purchased this insurance when hiring moving help from the Uhaul web site. Our refrigerator was damaged and we filed a claim. We have clear proof in photos showing how the damage occurred. The refrigerator was strapped into a Uhaul truck against a screw during the loading process on a wood slat that should never have been there.

This is neglect on the movers part for not noticing the screw. And it is neglect on Uhaul for not having inspected this truck and removing that screw before the next rental.

Still after the sham investigation that took multiple weeks, Uhauls insurance carrier RepWest denied our claim. So disappointed...

They want to charge ne for having a roach on the truck when I only mover a gas grill. They want it back at same gas and broght back at same gas milage. Was 19.99 small truck that now I'm being charged 400 for a picture or a roach he said was on the truck. Really Uhual. 400 for transportation of a roach.

BEWARE of the Alpine Ave Uhaul location! Customer service is the worst I have ever experienced- and vehicles and auto transport trailers are not inspected which could result in catastrophic situations.

This isn't a matter of inflation, it's a matter of thievery and price gouging. Oct 2020, sent a Ubox from Baltimore to Portland OR. $1200. We choose to use a tiny ubox because it's the AFFORDABLE option. That's literally the point. July 2022 (20 months later) Quoted $1800 from Portland, OR back to Baltimore. I said that's fine - summer was peak inflation and I have no issue with that price. However, I did not know where exactly in Baltimore I was going to living yet. So, Uhaul said, we can store it for $100 a month until you know then ship it.

FOUR MONTHS PASS AND THEY NOW QUOTE ME $2600.

20 months - $600 increase
4 months - another $800 increase

This is what they do. They have your $#*! and so you have no choice but to get $#*!ed. It's the third party shipper's price but Uhaul really needs to do something about this business agreement. People will stop using uhaul and slaughter the ratings because of this price gouging. Will never use again.

We purchased a home in Florida called UHAUL to get a quote on a 16ft truck From Massachusetts to Florida. They said we would have to have it for 5 days and it would be $4000!What?! We don't need it for 5 days. Sorry that's procedure. Because everyone has moved to Florida all of our trucks are there we have noway of getting them back. If you were coming from Florida to Massachusetts it would be $1200. They are taking advantage. You either pay or throw your stuff out and start over. It's disgusting!

We have used U-Haul several times, and this last was the worst! We requested a 15' and when collected it suddenly turned into a 20', which we had to pay for. They had duplicated our order which caused confusion. In the evening we received a text saying we should return the truck at 10pm that night.
When getting into the cab, it smelled of wet dog; so bad had to purchase an air freshener. The back stunk of weed.
EXTREMELY disappointed. We should get what we ask for and at least have a clean vehicle.