I was in the middle of a complicated move yesterday in freezing weather and the staff at the 57th Street Philadelphia U-Haul--Tori Finger and Sydique Nichols (I asked for their names) were warm, friendly, informative and made the experience--yes, pleasant! It totally made me want to rent a truck again from U-Haul, which I was not expecting. It was by far the easiest and most pleasant part of my move. Also, the truck was in great shape. They charge a lot for boxes, but also give away used boxes for free, which is nice. I went to a UHaul in University CIty in Philadelphia a couple weeks ago to buy a few supplies to prepare for the same move, and the man walked the stuff out to my car. So, not bad!