UberReviews 1,533

I have used Uber a few times and I found it very expensive. I have order taxi and it showed me it was arriving in a few minutes but then it stated that it has been cancelled. I have ordered one again today and it has gone to wrong address. I was advised to change address on the system but Uber would keep on showing the wrong address. I have set the address many weeks ago and and travelled to/from same work address but today it is a different story because it is same street but different area. I have been charged £3-50 for Users poor system. I will not use Uber again just waste of time and money.

Uber drivers are not held to the same standards as cab drivers. They often cancel your ride and the company will put the charge onto your credit card. I have been trying to get 2 of those charges off of my card now for months with no resolution, having sent at least 8 emails to numerous individuals. It seems like you can never connect with the same person to solve your problem and there is absolutely no way to make contact by phone. I also tried to get an Uber out of the country and the guy just never showed. Another driver had no idea how to get to the airport that was 15 minutes away and took a route that took over an hour and I was almost late for my flight. Be wary travelers!

I live in melbourne australia. I had a early morning hospital appointment today. Only my seccond time using the service and i will never use again. It cost me double it would have had i waited for a cab. Incidently the app told me i would be altered to a drop in surge if any in 30 mins! In that time i could have and should have called a normal taxi. Clear scam there considering this service is supposed to be on demand and i did not have the time to wait aroung for 30 mins for ubers claculations. But i wwas not prepared for it to be so outragously overpriced.
I believe the app scams by telling you to wait till the surge drops or pay a series of charges. I'm on my way to the hospital waiting in the cold i dont have time to break down the charge list nor did i expect that in such a short distance i would be charged double.
What should have been a 25 dollar fare to over 50!
We caught a cab on the way back it was quick, hassale free and fare appropiate. UBER you just lost a customer and i will be letting others know about my experience.

I was at the airport and figured I would try Uber. First guy. We went around in circles
Trying to navigate the map. I don't
Know where I am at the airport they say you can contact the driver or text I couldn't
Second driver same thing. You would think one of them would call me they could see I was still standing lost. Never ever again at least real cab drivers call you and let you know where to go and where they can meet you. I hope they do not charge
Me doe those two cancelations that would be the icing on the cake. Uber you suck
Bigtime

A few week ago my boyfriend had ordered me an uber ride home. It was very late, and when I had gotten in the cab, the driver seemed really aloof and tired. I was very courteous, asked him how his night was, and the response I got was very groggy and rude. Regardless he started driving and when he hit over 50mph in a 25mph school zone, I started getting a bit uncomfortable and concerned. I asked politely if he could slow down and again, he answered with a rude tone of voice.

A few days go by and I get a call from my boyfriend asking why he was charged $165.00! The driver had accused me of vomiting in his car! And took "fake photos" and sent them to uber! It was appalling! And the photos he took looked like a crime seen it was so disgusting. It looked liked mushy popcorn and water, and the guy even went so far to smear it all over his car. Was just so gross.

Never in my life have I thrown up in someone's taxi cab, and if I had felt sick, I would have politely told the man to pull over. I was not sick, I was not drunk, and I remember the ride clearly. Nothing along those lines had happened and I am shocked uber let him get away with something so terrible. Not only did he accuse an innocent passanger, but tried to steal money from my boyfriends account. TERRIBLE!

I have been driving for uber for over nine months it was bad enough when they lowered the rates for our work, I got past that and kept on driving... Well last week in my review, they. Gave me a low score saying a rider said my vehicle didn't meet their standard of cleanliness, this was not true because I am constantly cleaning my vehicle and passengers are always ccomplementing me on. How fresh my vehicles smells, after passengers are in and out of your vehicle you will realistically have some sand in the floor, there is no way to logically and safely vacuum your car out between the hours of 10pm and 4am that's makes no sense which is what they tried to suggest to clean the car after each fare. How? If u get trips back to back when do you clean of course if someone vomits you're going to clean that mess up... But to top it off when they said the car wasn't clean they took the opportunity to throw in There saying remember your PERSONAL HYGIENE as well, which was not even the comment. I was personally offended and have not driven sense. I am a clean person and just because my car was not emuculate enough for one rider shouldn't have turned into the opportunity to insult me... I know it was an automated response, but those two responses need to be separated from each other because they are two separate issues...

Uber did not get my payment because the credit card was outdated. I would like to solve the matter but have not been able to do this on line. I am not going to spend 10 hours on line trying to figure this out since I am not that technical. A number to reach Uber would be nice.
The only reason I gave 3 stars was because the driver was great. Customer service?... There is absolutely no customer service!. Really. None! You will never ever be able to speak to anyone. If your question is not in their category of FAQ's then forget it. So how does that make you feel as a customer? Sounds to me like they don't want to talk to the people who are making their business grow. They are now on my do not call list.

This unprofessional driver wangjiku, I requested uber around 9:25. If she don't have idea on pick up location she should not accept the request first of all. But she accepted my request. I wait for her nearly half an hour. I'm giving her directions in the phone very clearly. But she can not able to found me. She even don't know the famous place DMV office of Santa Clara, I stressed her in the phone our famous apartment leasing office is exactly opposite to the DMV office. But still waste driver did not catche me. Finally she is telling that she is going to cancel the trip in phone, but not even cancelled my trip. Because if I cancel the trip I'll get 2$ charge. So I'm waiting for her to cancel the trip. I wait for 15 mins she did not cancel the trip. Until she cancel the trip I can not able to request for another driver. Because she accepted that she can not able to pickup me, then the right thing is she must cancel the trip. But not even its happened in this case. So she has done these many mistakes1) she don't have idea of area where she is going to pick up 2) though I'm giving her clear directions she did not found me
3) she accepted that she can not able to pick up me after my almost half an hour request. But still she did not cancel the trip.
4) because of her unprofessional behavior she charged me cancellation fee. She wasted my precious time.
My request to the management is don't give permission to the such kind of unprofessional and unexperinced drivers to drive the uber. Because customers finally get bad openion and worest experiences with the UBER

I am a UBER DRIVER in London. You people on here are complaining? You are getting the cheapest fares and got the nerve to complain!
Most of you people are racist wgen you see driver of another ethic and decide to give them a crap rating or worse bo rating at all!

You guys should not be complaining as you did not hire a executive car to trave 2 miles which costed you £20.
Do you expect the driver to bend over for you?

No one is stopping you to go else where but majority of you will run back to uber!

Uber shoud kick out rider with anything less than 4.00 stars because i have seen plenty of rubbish rates riders. Why will a driver give you a bad rating?
1. Because you are rude
2. Miserable
3. Start to blame them for traffic when you are running late.

4. You think the rider should kiss your $#*!.
5. you are traveling 2 miles.

Most low rates riders are WOMEN!

You are using uber because it is cheap! Get of your high horse.
Most of uber riders only travel short distances.
It us a waste of our time!
We drivers are getting shafted... not you riders!

So I used UBER last night...

NEVER USE IT!

I got dropped off by the first guy, before I could even put my seatbelt on (all of a sudden had to take his wife to work)

So I call another Uber (gives me a 2.5 times rate... with no information on what the heck the rate is, NO OTHER OPTION - that or no UBER, and every time you search another one. The rate gets higher and higher...)

I get home, there's no service. I tip the guy decently in cash for getting me home finally

Get inside, my wifi loads up UBER receipt

$79! For a 15 minute ride...

NEVER AGAIN

I'm in New York and trying to catch a cab to the airport. It is pouring down rain and the taxis are busy. I decided that I would try UBER. The app kept timing out on my iPhone then it came up and said UBER Pool. I'm thinking OK I will share a ride and save some money. LaGuardia is only 7.5 miles away and it usually about $35 for a cab fare. It took about 15 minutes but I was willing to wait to I didn't miss my flight I had a very nice driver and a nice car but he couldn't tell me how much. I was the only passenger so I thought OK I got lucky and no one else is going to the airport since it said UBER Pool. I had no other choices anyway. I have a computer training business so I am very savvy with technology. I arrived at the airport and he said it would compute the fee but he couldn't tell me how much because the app had also put in JFK and not LaGuardia which is not what I chose. Maybe another potential customer not sure. I got the receipt and was charge $179 for the short trip. When I contacted UBER they said since it was busy they could charge me 3.6 times the normal fair. That is really taking advantage of your customers. I don't think my customers would be happy if I told them since they scheduled their training on a very busy day that my rate would be 3 or 4 times more than normal. This is price gouging. I will NEVER EVER use UBER again.