business logo of Twitter

TwitterReviews 424

2.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Twitter?
grey star
grey star
grey star
grey star
grey star

Twitter Reviews Summary

The company, formerly known as Twitter, has garnered significant criticism regarding its customer service and platform management. Customers frequently report issues with account access, lack of responsive support, and perceived bias in content moderation. Many express frustration over automated responses and difficulty in resolving issues, leading to a sense of abandonment. Conversely, some users appreciate the platform's potential for engagement, although this sentiment is waning. Overall, the reputation is marred by concerns over ineffective customer service and a perceived decline in the quality of discourse, prompting many to consider alternative social media platforms.

This summary is generated by AI, based on text from customer reviews

service
101
value
97

We monitor reviews for authenticity

Alabama
1 review
24 helpful votes
Follow Adam M.
Unfollow Adam M.
Share Review
Report Review

Twitter suppresses speech from people they disagree with yet allow misleading and dishonest information to be disseminated. This company cannot be trusted as a reliable source of information.

Date of experience: November 16, 2020
Illinois
2 reviews
32 helpful votes
Follow Helena M.
Unfollow Helena M.
Share Review
Report Review

Twitter is an online extension of the socialist democratic party, a left wing Radical extremist site that promotes violence, hate speech (hang, kill, brand, archive people, remove people from society etc etc) while censoring free speech and basic opinions.

Date of experience: November 13, 2020
Texas
3 reviews
12 helpful votes
Follow Heather F.
Unfollow Heather F.
Share Review
Report Review

Biased Social Media
November 11, 2020

People are allowed violent user names, however, you ask a question of somebody with the user name and you can be limited. No appeals, no ability to submit proof. Lies on Fact Checks - Even when own words are used in video they limit the size of.

Date of experience: November 11, 2020
California
1 review
20 helpful votes
Follow Angie Y.
Unfollow Angie Y.
Share Review
Report Review

After watching what happened in 2020 presidential election, I decide to deactivate my Twitter account because it suppresses people's true voice in America. Its action is unacceptable!

Date of experience: November 4, 2020
Wyoming
1 review
10 helpful votes
Follow Stacy J.
Unfollow Stacy J.
Share Review
Report Review

They are biased against conservatives and suspended my 11 year old account, refusing to give me a reason or answer my appeals. They won't answer my BBB complaints. They treat customers like crap and censor you like crazy.

Date of experience: November 2, 2020
Florida
2 reviews
26 helpful votes
Follow Teresa L.
Unfollow Teresa L.
Share Review
Report Review

These jerks suspended my account, not because I did anything wrong, but because I told them how worthless they are after refusing to close down my HACKED account with images of SLUTTY females. My account was HACKED, pics of slutty girls. Twitter did and continue to do nothing. These idiots even allowed the hackers to change the email address AFTER they had been notified of the Hack. Bunch lying bastards, I hate them with a passion. It was my business page, and they refuse to remove the Slutty pictures, That bafooon at the senate hearing committed PERJURY. My attorney is handling it. And I have already decided, I will NOT accept any settlement.

Their continued blatant neglect is costing my company money, not to mention the damage to my company reputation. They refuse to remove the slutty images. Next senate hearing I plan on being there. Twitter is clearly in bed with fb. Both of these platforms need to be closed down, remove the protection, lets us SUE the bastards. Then maybe they will realize they are NOT the LAW.

Date of experience: November 1, 2020
Georgia
5 reviews
124 helpful votes
Follow Jane C.
Unfollow Jane C.
Share Review
Report Review

Twitter allows violent ideology to flourish. Racism, terrorism, bigotry, rape, suicide, all encouraged. Nothing happens when you report threats or other inappropriate content

Date of experience: October 30, 2020
Florida
3 reviews
10 helpful votes
Follow Tracy S.
Unfollow Tracy S.
Share Review
Report Review

Ban twitter
October 30, 2020

Ban twitter they are not free speech at all. Pushing to get section 230 removed wont be far left after that. All my family deactived all our accounts done. They don't know how to treat people far left allbus conservatives need to not use them all again. Their are better platforms out there. Join the *******@bantwitter

Date of experience: October 30, 2020
New York
1 review
1 helpful vote
Follow Kristina T.
Unfollow Kristina T.
Share Review
Report Review

Twitter sucks!
October 28, 2020

I dislike Twitter, because it hasn't been reported all the news. Twitter is prejudiced. Stoped the news from New York Post. You are not impartial in the election. That's the heart of it.

Date of experience: October 28, 2020
NL
1 review
8 helpful votes
Follow Alec V.
Unfollow Alec V.
Share Review
Report Review

Recently had three of my accounts which I had since 2009 and 2011 for no reason. I haven't even been tweeting off them just keeping them active by logging in for the time being. I set them up as I was going to do a business site and support account but this didn't materialize, but I kept the accounts just in case. I wanted to log in as usual, and found them suspended. After numerous support requests a reason was never given. These accounts could not have violated any terms as they weren't active since at least a year and one had no tweets at all except a hello and the celebration ones you get each year from Twitter.

They want verification by phone now, which is absolutely ridiculous and uncalled for. Their stocks are down, well to change this they need to revert back to the simple site it once was, without all the "changes" to try and get more and more information and suspend accounts for no real reason.

Sure there are spammers, bots and those that violate the terms, yet it seems only the "good people" are being suspended and not the criminals and bad accounts.

Date of experience: October 18, 2020
New Jersey
2 reviews
1 helpful vote
Follow Emma W.
Unfollow Emma W.
Share Review
Report Review

Influencer Marketing
October 4, 2020

Twitter is also a good social media for your business to promote specially for Influencer Marketing.

Date of experience: October 4, 2020
Colorado
4 reviews
19 helpful votes
Follow Sarena C.
Unfollow Sarena C.
Share Review
Report Review

FULL OF HATE
October 2, 2020

I view Rwitter as being truly harmful as it fosters an environment that allows hate and cyberbullying in its truest form to flourish. Especially as younger generations are exposed to it I worry that they will learn to disregard other people's feelings and the harm words can cause.

Date of experience: October 2, 2020
Philippines
1 review
0 helpful votes
Follow JakeSonnieBoy L.
Unfollow JakeSonnieBoy L.
Share Review
Report Review

Short but sweet infos
October 2, 2020

I am new to Twitter but this social media platform helps me connect with friends and family, even the people you admire like artists, athletes etc. More follows to come!

Date of experience: October 1, 2020
Idaho
6 reviews
13 helpful votes
Follow Nicholas P.
Unfollow Nicholas P.
Share Review
Report Review

Twitter is a service that allows you to post whatever you want. Unfortunately, the lack of moderation is what starts huge and heated arguments. Twitter allows you to post about topics like politics, and of course this starts disagreements. If you want to discuss about your life and avoid all drama, avoid Twitter. Twitter is polluted with ignorant, disrepectful people who won't agree with you no matter if your post is political or not. Twitter is also a victim of users who camp the site all day for a post that even slightly offends them, and there is instantly public outcry. This review may sound exaggerated, but sadly this is true, and it is quite hilarious how easily a so - called "LGBTQ" community member is easily offended by a joke or how easily a Politcal Bigot will disrespect your opinion. If you don't like drama, avoid Twitter. It is not a well moderated - and executed site. Instagram and Facebook are good substitutes, with much less pollution from people who can't respect your damned opinion. There are even pedophiles pretending to normalize dating chidren, it is absolutely disgusting. Twitter started out as an innocent social media site, but it has been taken advantage of by people who simply can't mind their own business or keep their mouth shut. I reccommend avoiding twitter for the time being.

Date of experience: September 28, 2020
Canada
1 review
2 helpful votes
Follow Gerson A.
Unfollow Gerson A.
Share Review
Report Review

Politically motivated
September 20, 2020

In cohorts with the CCP! THey deleted the Chinese doctor's account who made public the real origin of the Wuhan virus from the lab.

Date of experience: September 20, 2020
California
1 review
11 helpful votes
Follow Phil S.
Unfollow Phil S.
Share Review
Report Review

One sided
September 18, 2020

One sided media outlet, takes down anything that does not fit there objective. I have had reasonable posts taken down as well as friends. What ever happened to free speech

Date of experience: September 18, 2020
Georgia
1 review
8 helpful votes
Follow Robert S.
Unfollow Robert S.
Share Review
Report Review

Poor customer service
September 6, 2020

Waited 2 weeks for help nothing, poorest service ever, sent multiple requests never got a call back, tired of waiting I deleted the app, seems they refuse to help anyone not supporting Trump,

Date of experience: September 6, 2020
Texas
5 reviews
30 helpful votes
Follow Casey F.
Unfollow Casey F.
Share Review
Report Review

Twitter only allows people to post what they say you can write and post. They invade your privacy! We need to stand up against this kind of home grown terrorists! We have the RIGHT to privacy and speech! The people of America need to close there facebook accounts and Twitter accounts. We need to show them that Anerican people are not going to let them take are RIGHTS AWAY! You don't need these companies to live a great life. Look how bad life has gotten since they became! I am going to do everything I can to get them shut down and charges filed criminally!

Date of experience: September 1, 2020
Argentina
3 reviews
6 helpful votes
Follow Sebastian S.
Unfollow Sebastian S.
Share Review
Report Review

I have no words to say that this is the worst site on the entire internet, because there is no respect for individual opinions, it is the great cause of multiple misinformation and incidents, the worst of the worst

Date of experience: August 30, 2020
Germany
1 review
6 helpful votes
Follow Doreen V.
Unfollow Doreen V.
Share Review
Report Review

Twitter the most democratic $#*!-kissing platform on the Internet You cannot tweet anything that goes against the Democratic Party if you do they Censor You and your account I. E. freedom of speech And they do not conform to the rules that their platform is supposed to be following They will not let you send anything that says anything negative to anyone about the Democratic Party namely Obama Harris Biden Clinton Pelosi and her mob! And the best part is that it does not I repeat does not work both ways it's only against anybody supporting the republican party or Donald Trump the Best president ever, except for Reagan I won't be surprised if this doesn't get posted either Twitter really needs to stop suppressing freedom of speech and condoning communism and socialism Here's a concept about adhering to the rules of their platform but that's OK because Trump is going to take care of that too LOL

Date of experience: August 25, 2020