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  • TwinkleDeals

TwinkleDeals

Overview

TwinkleDeals has a rating of 2.5 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TwinkleDeals most frequently mention customer service, poor quality, and tracking number problems. TwinkleDeals ranks 353rd among Fashion Jewelry sites.

  • Service
    126
  • Value
    118
  • Shipping
    128
  • Returns
    59
  • Quality
    117

Proactively asks for customer feedback

36
See all photos

What reviewers want you to know

Positive highlights

  • I encourage you to buy buy buy from Twinkle Deals, how can you go wrong with free shipping?

Critical highlights

  • The worst customer service I have ever received from any company.
  • The only think I keep seeing is I'm so sorry give me your order number.
How would you rate TwinkleDeals?
Top Positive Review

“Twinkle Love!”

Danyel M.
3/22/18

This is one of my favorite online stores! Every order has been on time if not delivered earlier than told. I've ordered clothes, shoes, jewelry, blankets and not once was I disappointed! Also makes great gifts for my family since I live on a tight budget because my boys were extremely happy with the hoodies, my girls loved the sandals and my granddaughter takes her mermaid blanket everywhere she goes! My ONLY problem is I don't make enough money to buy everything I want!

Top Critical Review

“No delivery - No money back!”

Dirk W.
9/6/21

Because of a problem with the shipping, my order goes back to Twinkledeals. Twinkledeals comfirms this but they did not want to give me my money back. Twinkledeals suggested the half of the purchase price minus shipping costs (to Germany), to provide as a »refund« to a shop credit in there own store. No joke. All this after tons of e-mails to the support. Newer ever Twinkledeals.

Reviews (944)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (151) twinkle deals (61) order number (20) phone number (16)
Thumbnail of user anseel
1 review
3 helpful votes
September 12th, 2016

Not yet receive my watch. Still waiting

Thumbnail of user jenniw8
1 review
1 helpful vote
August 16th, 2016

I received my items and I'm very pleased with them thank you

Thumbnail of user brittanyd41
2 reviews
4 helpful votes
June 11th, 2018

I've bought various items from this website, some of which include clothes, shower curtains, and beach towels. Any questions or concerns I had on wait times, ect. Were answered and dealt with well. They have great coupons and deals. All items I purchased came exactly as described. Wait times can vary from a week to almost 2 months, and items can be hard to track because they are shipped internationally. But no issues overall.

Thumbnail of user privatei2
1 review
2 helpful votes
August 11th, 2016

Don't fret...

I placed an order for a blanket. After I ordered the product I got the confirmation email and realized the company was twinkle deals so I went and looked up the reviews.
There were so many poor reviews that I was worried. However I had no problem at all. My blanket arrived in a very timely manner.

Thumbnail of user caipii1
1 review
1 helpful vote
July 7th, 2016

Excellent site, I always had a good experience ordering there. Good customer service.

Thumbnail of user reenieb
1 review
0 helpful votes
November 21st, 2015

The very low prices and free shipping are reflected in the quality of merchandise. Shipping is free and as such a week or two for delivery is more than acceptable. That said, I'm more than happy with the items I have received.

Thumbnail of user janriv
1 review
4 helpful votes
April 24th, 2017

I purchased an item on Twinkledeals and only after that I read some bad reviews and that some people haven't received their orders, this naturally made me stress a bit. My experience was completely different - customer service was great and they generally responded within an hour. Obviously the shipping takes a while (all the way to South Africa will be a mission), but I could track my order all the way and it arrived safely. The income tax wasn't too bad either. Thank you Twinkledeals!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferh93
1 review
0 helpful votes
June 14th, 2015

I love all products I bought from twinkledeals, it's a good website! Recommend!

Service
Value
Shipping
Quality
Thumbnail of user kenyat8
1 review
6 helpful votes
February 8th, 2016

This is my first time doing online shopping so I bought 3 items on 1/20/16 and its been maybe 3 weeks, nothing has came in. I'm worried, If I've been spammed or other issues. This is ridiculous! Can someone please help me!

Thumbnail of user justineg2
1 review
4 helpful votes
February 25th, 2016

I ordered from twinkledeals.com Feb 1st. When I still hadn't received my package on the 20th I started tracking it only to find out that they left my apartment number off of my address and sent it back. I have been trying to contact twinkledeals support but receive automated messages asking me to wait for my package. The only problem is my package came and went so what exactly am I waiting for?

Update: Customer service rep got in contact immediately and offered a refund. I'm glad I didn't have to jump through hoops to get a refund for my order.

Thumbnail of user jojos4
Jo-jo S.
1 review
0 helpful votes
August 23rd, 2016
Verified purchase

The delivery usually takes about 2 weeks time. If there is any problem you can contact them straight away and they will figure out how to fix it.

Thumbnail of user krempaszkyl
1 review
2 helpful votes
February 10th, 2017

My item shipped out on the 29th of December 2016, till today (8th February) I received nothing... may be lost during the postage...:(
I contacted the customer support... they responded very quickly... like in 30 minutes... apologized and offered me full-rufund. So I got back my money in 2 days.
So don't belive to the other reviews about they steal your money! -definately is NOT scam company! Lol. :) -they are correct!
Update: 25th february -- I just returned from holiday... and I found the orderer T-shirt front of my door... so now I can trust them. I will order more T-shirts... but is true that is takes long time to arrive :P

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Krempaszky,

Thank you for your review.

We have checked your issue and refunded in full to your payment account.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Many thanks,

Twinkledeals Team

Thumbnail of user martao
1 review
0 helpful votes
June 1st, 2016

I have tried TwinkleDeal for the first time about a month or two ago, since I saw one add on Facebook. The site seamed credible but it's always a long distance shot.
I wasn't looking for anything specific but, just to take a look.
My opinion, after the first 2 experiences (since the first I made another purchase, because I found it a good experience) is that for what I had in mind accordingly to the images, the price and the deliver it's a very good place to buy online (so far that's what I got).
The site is intuitive, people can read other person's review on a product and decide accordingly (and also see pictures that other customers post) and on the deliver side of the question, was fast and simple.
So far, I didn't had the need to complain about anything or have a refund, and so, in that matter I cannot make any comment.
Also, I just bought bikinis (a lot of them) and so, that's the items so far I can refer to. Were great fitting and accordingly to the images posted.
Another thing to take in mind is the price, that I find very fair to the product you're buying.
For me, and so far, It's been a cool experience.

Thumbnail of user mateah
1 review
1 helpful vote
November 3rd, 2016

I'm ordering from this site for about a year now. As in all online stores, you cannot know what kind of quality the product is, you can only believe what's written on the site. I found this site quite trustworthy. The product really is what it says it is. The only complaint would be that not every detail on the product is visible. For example, I ordered a dress on which I wasn't able to see that the zircons were on the sleeves.
The customer support is very active and they are really trying to help you with resolving your problems and are easy to talk to.

Tip for consumers:
I suggest you read very carefully what is written about the product, especially about the material.

Service
Value
Shipping
Quality
Thumbnail of user francescaf5
1 review
0 helpful votes
December 30th, 2016

I placed an order on the 28th of November, just got half of it two days ago. I'm satisfied with the products I received so far. They're exactly like in the pictures. Would recommend!

Thumbnail of user mjc8
1 review
0 helpful votes
August 17th, 2016

It was easy to buy. Click click and just wait mail man. Basic delivery time is a bit long, but price is right :) I will shop again.

Tip for consumers:
If you take basic delivery, don't panic when waiting your goods. It will take time.

Value
Shipping
Quality
Thumbnail of user tomazh
1 review
0 helpful votes
December 29th, 2016

After browsing the site, I came along two nice looking shirts, and since they were relatively cheap (one was 13 and the other was 5), I ordered them despite the mixed reviews. After about two weeks, I got both of them at the same time. I was pleasantly surprised by what I got. While the material of the cheaper one isn't top quality, it kind of made sense considering the laughable price. The other one was great though.

But the best part was, when they asked for my opinion on the purchase. After I told them about the questionable material quality of the cheaper shirt, they immediately offered a full refund which I really didn't expect. So that was really great.

All in all, I think I will continue to shop there.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hanaa9
1 review
0 helpful votes
November 24th, 2016

I see others have had issues with the site, but it's been very easy for me to use. The shipping and tracking can come off as a bit dodgy but all my items have arrived safely. I've purchased from them twice and will do it again in the future. The items themselves range in quality. Some of them are very good, and some of them may approximate the display image. I buy because my size is available and it's affordable. I've generally been happy with most of my purchases.

Thumbnail of user laiaa
Laia A.
1 review
2 helpful votes
March 1st, 2016

I love to check their website for new and incredible deals. In other hand, I always find something for that fits my style.
Even more, when I had a problem with my orders their solution was more than satisfying.

Thumbnail of user ivonnem7
1 review
1 helpful vote
September 7th, 2017

He realizado muchas compras con ellos y hasta ahora todo bien, he realizado cancelaciones de los productos y me an realizado mi rembolso lo mas pronto no tengo queja la recomiendo

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Ivonne,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Twinkledeals.com again soon.

Twinkledeals Team

Thumbnail of user jessical81
1 review
4 helpful votes
September 1st, 2015

I ordered from twinkledeals for the first time earlier this month. There are many websites out there doing the same thing, but twinkledeals was the only site I could find that offered free shipping. It was unreal to get clothes for such cheap prices, but free shipping as well? I'm sold! I ordered several shirts and necklaces from the site. It does take a few weeks to finalize and ship, but the items are also coming from China so it makes sense. The quality of the clothes I received outweighed my expectations. They have several different items that come in fabrics other than the traditional polyester which I really appreciated. I will definitely order from them again. If you're looking for quality clothing at a cheap price and don't need the clothes tomorrow, try them out!

Service
Value
Shipping
Quality
Thumbnail of user kelleyf3
2 reviews
1 helpful vote
June 1st, 2016

I have placed several orders and for the most part, I love everything I received. There have been some sizing issues, but Twinkledeals has been most cooperative in resolving my situation. I will continue shopping at Twinkledeals because they have some very unique and cool stuff at extremely reasonable prices.

Thumbnail of user tracyc78
1 review
3 helpful votes
March 14th, 2016

I like Twinkle Deals because of the prices of the items and how cute they are. I also had a problem with the satchel I bought. First thing I got from them. I messaged back and forth and they decided to send me a new bag. Not the first one took a month maybe a tiny bit more. What people have to understand is they have to do the processing of the orders before they are shipped and it does say it could take aprox. 25 days to get certain items. Now I ordered some earrings and necklaces ect. That didn't take very long. I totally didn't expect it. So I checked it out. Some things are shipped from China some from Florida from what I can tell. If you can be patient and if you want to order a gift for a certain date order a couple months early so you know you will have your order. They were very courteous to me even when I was a little snippy to them. Lol I gave 4 stars just because I believe the shipping can be worked on so the items go out faster.

Thumbnail of user jadec7
1 review
2 helpful votes
November 17th, 2015

My item was received today. I've seen that many have been waiting months but mine came in 2 weeks. Love the top, fits perfectly and no courier charges. Thank you.

Thumbnail of user claudior8
1 review
4 helpful votes
December 3rd, 2016

Update 29.12.2016

Well... after my bellow review I was contacted by the twinkledeals support and we were able to solve all situation in a very positive way.
I received the first parcel with the first two items sent and I had some complains about them and the support was kind enough to aknowledge them and refund me of their value.
Meantime, with support service help I was able to chose the remaining two items finally, and now I received them and these ones are very nice, these ones I really like, they are two coats and are very nice indeed.
So, I have changed a bit my opinion, I keep thinking that there some things to improve, but all in all, after first impressions the first experience was positive... after support service help.

I will divide my review in two parts.
1) misleading publicity - I bought 4 items from the site, I paid them, two were shipped, didn't arrived yet, and the other two no and no one from the site said nothing, I had to write by myself asking for the missing two items and I got the answer that one they didn't sell anymore and the other was sold out... bu they still are available on the site now, so that's misleading publicity.
In this following I've chosen two different items, but for my astonishment, received an answer today saying that also those two they don't sell anymore.
The funniest is that they sent me a link and told me to chose from there, when I entered... it's the exact same link with the exact same products, with no info of which are sold out or not sold anymore, so, how can I chose?
Again, to accept payment of something that you don't sell anymore is misleading publicity and can even be considered worst than that...
So, without knowing if they are available or not, I've selected again two different items, lets see what is the excuse now...

2) bad service - in addittion to the above, advertising and receiving payments of products that they don't sell anymore, the customer service takes too long, only answer one time per day, doesn't give us proper solutions, they tell us to chose different items but then also them are not possible, they don't give proper info of the items that were in fact shipped out, I got a tracking number that tells me the same thing from day one and when I wrote to the service to ask, had no real info until now, so, for me until now, it is a bad service... I can't understand how they accept a payment, don't have the products advertised, for more than one time, and even so they take so long to answer and to solve the situation, indeed a bad service.

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Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.

Company Representative

Thumbnail of user sandyz3
Sandy Z.

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