• TutorVista

Overview

TutorVista has a rating of 3.07 stars from 275 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TutorVista most frequently mention high school, good tutors, and unique code. TutorVista ranks 501st among Tutor sites.

  • Service
    45
  • Value
    43
  • Shipping
    14
  • Returns
    19
  • Quality
    41
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What reviewers want you to know

Positive highlights

  • I really do recommend tutor vista you won't regret it!

Critical highlights

  • I have left a message for Customer Service team so far no response.
How would you rate TutorVista?
Top Positive Review

“All around helpful!”

Albert J.
4/25/17

Overall, this website has allowed me to learn my topics at hand. As we all know, videos on YouTube go on to a certain point when helping us achieve the answers we need. However, TutorVista is a live tutor that will help solve and teach problems anytime and anywhere. Fantastic service! My review code from TutorVista: ALB474

Top Critical Review

“Rip off and never available”

Sue w.
1/29/19

I purchased a year plan for my son which cost me $600. Since they took my money, and then stop being available. The site always says maintenance in progress. I can't get anyone on the phone or on the email. DO NOT SIGN UP.

Reviews (275)

Rating

Timeframe

Other

Reviews that mention popular keywords

tutor vista (36) customer service (17)
Thumbnail of user suew186
1 review
3 helpful votes
January 29th, 2019

I purchased a year plan for my son which cost me $600. Since they took my money, and then stop being available. The site always says maintenance in progress. I can't get anyone on the phone or on the email. DO NOT SIGN UP.

Thumbnail of user kenh209
1 review
3 helpful votes
May 23rd, 2018

Watch out when you go to pay for the tutoring. They say probably in very small writing that you have to use your hrs up with in a month or you have to subscribe for more hrs. I for some reason did not even see that you have to use all your hrs within a month otherwise i would have! I believe they ripped me off because i cant even go back in the site unless i subscribe for more hrs! Stay away from this site not professional at all! 0 stars!

Thumbnail of user solomont10
1 review
4 helpful votes
February 14th, 2019

My daughter was struggling with her class in Algebra I and II. I paid TutorVista for a 3 months. She was okay with them for the first month and then she was told that their website will be upgraded and there will be no connection while they will be doing the upgrade. They sent me an email that since it will take them time that they instead reimburse me like $250.00, back to my account. They never re-instate the amount they owe me. Is this not cheating for heaven sake on their clients? I will leave it for all of you to see my frustration with them. Good luck.

Thumbnail of user achals
1 review
2 helpful votes
August 28th, 2017

She did not attend the scheduled lesson as we kept waiting, Tutor was not available as per the last minute message.
Also she has had 2 lessons so far, both poor quality.
First lesson call was dropping off every 5 minutes
Second lesson she was told that she cannot have audio lesson and need to talk to customer service so we discontinued after 15 minutes into the class as it was not making sense.
I have left a message for Customer Service team so far no response.
VERY DISAPPOINTING EXPERIENCE. ZERO RATING

Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Achal, we apologize for your experience and regret the inconvenience caused. We request you to email our Customer Care team at care@tutorvista.com, our customer service representative will get in touch with you and help you by assigning expert tutors as per the requirement. Technical issue you were facing during audio session is resolved now and it will not be repeated. Thanks, Tutorvista Customer Care.

Thumbnail of user albertj33
1 review
1 helpful vote
April 25th, 2017

Overall, this website has allowed me to learn my topics at hand. As we all know, videos on YouTube go on to a certain point when helping us achieve the answers we need. However, TutorVista is a live tutor that will help solve and teach problems anytime and anywhere. Fantastic service! My review code from TutorVista: ALB474

Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Albert, thank you for sharing your wonderful experience with our tutors, we will continue to provide quality tutoring to improve your grades. Thanks, TutorVista Customer Care

Thumbnail of user ginak15
1 review
1 helpful vote
April 13th, 2017

Most of the tutors are horrible... it is rare that my daughter finds a good one and when she finally does, they freeze up or get knocked offline... the best part? The scheduling system to try to get the rare "good one" back, doesn't work! Expect to get less than half of what you pay for. Customer service is horrible too. They push you and tell you you have 5 minutes to use their promotions. They also say they will credit wasted time but they do not. And don't give them your phone number because they will call and harass...

Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear G K, we apologize for your experience. We have escalated your feedback to the concern team and we will esure the issue will not be repeated in future. Please send us an email to care@tutorvista.com with your login id so that our customer service representative will get in touch with you and help you by resolving your issue. Thanks, TutorVista Customer Care

Thumbnail of user kareng137
1 review
1 helpful vote
February 24th, 2017

Most of the tutors are really great and the technology is really good. If you have a rough time with writing certain symbols on the keyboard you have the option of using the whiteboard. Although the mouse pad on the laptop occasionally has flukes with the pencil option it usually works well overall. Also, there are tutors available many hours of the day, evening, and morning. You can have help with homework or have a lesson planned for you on the spot or ahead of time.

Tip for consumers:
Just keep in mind that the times of the schedules are in Eastern time of the U.S. whenever you make tutoring appointments ahead of time.

Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Karen, we are happy to receive a feedback from you. Thank you for liking our service. We hope our tutors were able to help you with your academic goals. Thanks, TutorVista Customer Care

Thumbnail of user johns1683
1 review
1 helpful vote
March 28th, 2017

I signed up for this service to help with my college calculus class. The kind that would normally be covered in AP Calc BC. After I signed up, the tutors were passive agressive and made stinging little jabs like, "kindly tell me which part you didn't understand," and then finally telling me, "please make this sure [sic] with another tutor as I am not much sure [sic] with this." Would never in a million years have paid for this service had I known it would be this bad.

Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear John, we apologize for your experience. Please send an email to care@tutorvista.com with the registered email Id, our customer service representative will get in touch with you and help you by resolving your issue. Thanks, Tutorvista Customer Care

Thumbnail of user sharmaineb1
1 review
0 helpful votes
February 23rd, 2017

TutorVista was one of the most reliable sites while taking my Probability and Statistics course! If it was not for me getting the help from the tutors, I would not have passed this class. The tutors explained each step thoroughly and made sure I understood the concepts before going to the next problem. Thank you so much TutorVista!

Service
Value
Quality
Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Sharmaine, thank you for sharing your feedback. We are glad that our tutors were able to help you to achieve the academic goals. Thanks, TutorVista Customer Care

Thumbnail of user preetk6
1 review
4 helpful votes
December 3rd, 2017

Before I began TutorVista, I was struggling with math. My teacher has a tendency to teach next grade material and totally ignore the curriculum. However, the concepts and ideas that didnt make any sense to me while sitting in the classroom, immediately made sense on an online whiteboard on TutorVista. They tutors provide thorough explanations while urging you participation so you can learn best. They dont just give you the answers, they show you how to approach the question. I would recommend this to anyone, struggling especially with Math. What a lifesaver!

Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Preet, thank you for sharing your feedback. We are glad that our tutors were able to help you to achieve the academic goals. Thanks, TutorVista Customer Care

Thumbnail of user timl111
1 review
6 helpful votes
September 23rd, 2017

Tutor will spend about 10 minutes just saying welcome and ask how you are. Then they deliberately wait 5 minutes before even trying to respond to any of your messages. This is purposely to waste your minutes, it even took a tutor 10 minutes to respond to a simple yes or no question. All these tutors from India are just greedy scammers. All the 5 star reviews posted here are FAKE.

Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Tim, we apologize for your experience. We offer free demo session for 10 minutes just for students to understand how our service works. You will be connected to the best tutors once you sign up with us. We will ensure that the best tutors take demo session going forward. We request you to email our Customer Care team at care@tutorvista.com, our customer service representative will get in touch with you and help you by assigning expert tutors as per the requirement. Thanks, Tutorvista Customer Care

Thumbnail of user vaibsv
1 review
5 helpful votes
January 26th, 2018

The chat guys take forever to get to your question and before they even start tutoring, they talk about fees, despite them starting off by saying that they're free...

Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Vaibs, we apologize for your experience. We offer free demo session for 10 minutes just for students to understand how our service works. You will be connected to the best tutors once you sign up with us. We will ensure that the best tutors take demo session going forward. Thanks, Tutorvista Customer Care

Thumbnail of user ashleighb6
1 review
1 helpful vote
February 23rd, 2017

Absolutely terrible. I have a charge on my bank account. They steal your money! I am taking this further.

Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Ashleigh, we apologize for the inconvenience. We request you to email our Customer Care team at care@tutorvista.com with the registered email Id. Our customer service representative will get in touch with you and help you by addressing the issue personally. Thanks, Tutorvista Customer Care

Thumbnail of user vinuk1
1 review
2 helpful votes
November 1st, 2016

Terrible customer service. They have no clue on how to take feedback.
I have been complaining that I signed up for a voice tutoring session, but I keep getting a chat only session. Even after repeated reassurances from the folks who answer my call nothing seems to happen when the time comes to execution. Total disconnect between what you buy and what you get.

Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Vinu, we apologize for your inconvenience, we have escalated your complaint to the concern team and we are working on it to resolve the issue. Our customer service manager will call you on the registered number and help Ayush to take further sessions with audio tutor. Thanks, Tutorvista Customer Care

Thumbnail of user aaa55
1 review
0 helpful votes
March 2nd, 2017

People just try to rob you. Tutors are extremely slow with their service. Probably trying to spend more time so they can squeeze out dollars from their students. Tutors do not teach properly AT ALL. I don't even know why this site exists! Stay away from this site! They are thieves!

Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear AA, we apologize for your experience. However, we have trained tutors to serve our students as per their requirement. It would be great if you could email us your registered email Id and contact number to care@tutorvista.com, one of our customer service representative would be happy to talk to you. Thanks, TutorVista Customer Care

Thumbnail of user mayerg
1 review
4 helpful votes
February 5th, 2018

Chatted with them they only wanted to sign me up, the demo was sucking. They told me that once I'm signing up it will be better, PLUS I'm signing up with a 100% MONEY BACK GUARANTEE! Which is a lie! Spoke to them over "20" times and nothing< full of theives and crap! All the 5 star reviews are 100% FALSE!

Service
Value
Shipping
Returns
Quality
Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Mayer, we apologize for your experience. We offer free demo session for 10 to 20 minutes just for students to understand how our service works. You will be connected to the best tutors once you sign up with us. Thanks, Tutorvista Customer Care

Thumbnail of user sabrinac33
1 review
0 helpful votes
February 22nd, 2017

The tutoring website was okay but the tutoring hours were extremely short and, more than once there was issues with the hours of operations. Once, I was told to wait for five minutes to be connected to a tutor, but instead was disconnected and the tutoring site closed. The tutoring I did receive was okay, but nothing exceptional. I did not renew my subscription and instead found a different site to receive my tutoring.

Unique code: SAB855

Service
Value
Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Sabrina, we apologize for your experience. Please send an email to care@tutorvista.com with the registered email Id, our customer service representative will get in touch with you and help you by resolving your issue. Thanks, Tutorvista Customer Care

Thumbnail of user bobl108
1 review
0 helpful votes
February 22nd, 2017

ROC283

Tutorvista is a great online tutoring place. You get the help you want on homework! You can get help on homework on chemistry or math and other subjects, but their best tutors are in math and chemistry. Plus this thing is super cheap. Tutors outside cost at least 40 dollars per hour. This thing is like 4 dollars per hour. The quality isn't that bad too.
ROC283 Amanda

Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Bob, thank you for sharing your feedback. We hope our tutors were able to help you with your academic goals. Thanks, TutorVista Customer Care

Thumbnail of user sandral116
1 review
1 helpful vote
April 20th, 2017

It took an hour to get one problem done. I think they keep you waiting to consume all your minutes. Most of the answers that I was giving were wrong and I spend hours on just 8 questions. It was terrible! I wish I could get my money back.

Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Sandra, we apologise for your experience and regret the inconvenience caused. We request you to email our Customer Care team at care@tutorvista.com. We would like to understand your expectation and associate tutors to your account that can help you meet your goals. Thanks, Tutorvista Customer Care

Thumbnail of user hankm28
1 review
5 helpful votes
September 25th, 2017

OK, so the tutors for some reason do spend too much time welcoming you to the site and making small talk, but they are knowledgeable, especially in beginner college physics.
They need to slow down a little on their fast handwriting and open their sessions a little earlier (when I was a member, you couldn't get a tutor until 2 p.m.). They do know how to help, which is the most important thing about their service.

Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Hank, Thanks for sharing your valuable feedback, we have escalated the issue to our academic team and ensured that the tutors will not take much time just for the introduction. We apologize for not assigning a tutor as per your requirement. Our Physics, Chemistry, Biology, and English tutors are available from 2pm to 2am EST, Math tutors are available 24/7. Thanks, Tutorvista Customer Care

Thumbnail of user kimc65
1 review
5 helpful votes
February 11th, 2015

I was trying to figure out a problem for my chemistry home work and this little chat box popped up saying I could have a free demo session. So I said yeah, sure why not? Maybe it could help... boy was I wrong! This person was very rude the entire time! I couldn't get all of the convo in the picture and he refused to give me his name in the beginning. What a waste of time, I will never be using this site again!

Tip for consumers:
Rude people

Service
Value
Shipping
Returns
Quality
Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Franni, we apologise for your experience. We do offer free one-time demo sessions to our customers so that they have hands on experience on how our system works. Considering this is a demo session we might not be able to solve a complete problem, etc. If you are in need of a demo session, you can feel free to drop us an email at care@tutorvista.com and we will work to arrange one for you. Thanks TutorVista Care Team

Thumbnail of user emilys180
1 review
5 helpful votes
September 19th, 2017

-Network error occurred multiple times causing me to lose time
-Tutor took 5-10 minutes just to answer a simple yes or no question
-Ripped me off, said my account expired even though I had over 100 minutes and a 500 credit on my account

Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Emily, we apologize for your inconvenience, we have escalated your complaint to the concern team and we are working on it to resolve the issue. We request you to email our Customer Care team at care@tutorvista.com, our customer service representative will get in touch with you and help you further. Thanks, TutorVista Customer Care

Thumbnail of user hh39
6 reviews
17 helpful votes
September 25th, 2016

Do not waste your money on their outrageous prices of "tutoring" or "help." I feel that it is definitely a scam business running, not intended to help students in need, but rather to get them to spend their money on something that doesn't fulfill its services. The tutors I've had were extremely rude and non-native English speakers. Their sentences could not be correctly comprehended nor could they explain in simple English what concepts were. The academic counselor I got linked was even worse. He said that I was the rude one because I was so unsatisfied with this service, but if you're trying to make money, you don't tell the consumer that they are rude. This "counselor" had the worst attitude ever and I will never be using their service again.

Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear HH, we apologise for your experience and regret the inconvenience caused. We request you to email our Customer Care team at care@tutorvista.com. We would like to understand your expectation and associate tutors to your account that can help you meet your goals. Thanks, Tutorvista Customer Care

Thumbnail of user maryo30
2 reviews
8 helpful votes
July 7th, 2016

My daughter was failing math and a friend had told me to try tutorvista. I really didn't think it would help her that much but I know she needed help so I tried it anyway. My daughter went from a D to A in math. I will continue to keep tutorvista all through high school for my daughter. It felt so good not to see her not stressed out about doing math. This is a great program and I am so happy they have helped my daughter so much.()

Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Mary, we appreciate your feedback about our service. We hope we are able to help your daughter with her academic goals. We do have special offers available now, please feel free to send an email to care@tutorvista.com for any assistance related to subscription and offers. Thanks, TutorVista Customer Care

Thumbnail of user qasiml
1 review
3 helpful votes
January 17th, 2015

I needed urgent help for an upcoming exam, and without the Academic Counsellor giving me a 5 minute or a small demo to see how the program is, he just went on and on advertising the tutor service. I decided to see how "excellent" tutorvista is, and I looked here to see so many reviews that were negative. I let him know, and he unprofessionally accused TutorVista's competitors that they were writing negative reviews and they are all fake. Completely ridiculous, glad that I wasn't going to do business with these people.

Tip for consumers:
Don't. Just don't.

Service
Value
Quality
Thumbnail of user rashmig1
Tutorvista C. – TutorVista Rep

Dear Qasim, we appoligise for your experience, We do offer free one-time demo sessions to our customers so that they have hands on experience on how our system works. If you are in need of a demo session, you can feel free to drop us an email at care@tutorvista.com and we will work to arrange one for you. Thanks.

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From the business

TutorVista is the world? ۪s leading online tutoring company. Students can study school topics with the help of expert tutors at a reasonable price and time.

Company Representative

Thumbnail of user rashmig1
Tutorvista C.

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3.1
275 reviews
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