TurboTax

I've been using TurboTax for my personal taxes since they came out, and I have also filed all of my family & friends personal taxes with them for many years. The last couple of years have been a nightmare, especially this year. I've seen multiple reviews with the same issue I was having when trying to file, once they go back to review your returns, they will make you go back to "correct" deferral that doesn't even exist. It's says the box should be left blank, it already has a zero in it, but when you erase the zero (that you didn't add to begin with) it still doesn't let you proceed, and tells you to mail in a paper return. Not today TurboTax! Not only does their system completely glitch out, but they STILL try every way possible to charge you for a "free" return! You would think they would have learned after the class action settlement last year, but no, money hungry at its finest! I deleted my entire return and switched to Credit Karma, where not only is it 100% FREE, but I also got back $200 more, and they didn't charge me $40 to take my $40 "FREE" return fee out of my refund! I advise anyone who reads this to switch! Leave the headache in 2020, You're welcome!

I signed up for autopay for my fed and state taxes, but later got a letter from the state saying I hadn't paid (including a penalty and interest). I called Turbo, they said info was provided and to call the state. Called state and they confirmed no autopay card info was provided. I called Turbo tax again twice and both times they hung up on me and called back.

3 years in a row, date they tell me my refund will appear in my account and it's always 2 weeks later...its very disappointing especially when people are expecting the refund...no need in them putting a date on when u will receive your refund or an "approximate date" because it's never true and ALWAYS seems to be 2 weeks minimum longer than what they said...not to mention they say it's a free service and will deduct the funds from your refund, not true either...they'll pull it directly from your bank account WAY before you even think about receiving a refund...NEVER AGAIN WILL I USE TURBO TAX

We all want that little extra guarentee that if we get audited the company/software we are using will back us up and help us through the process. Well if you're like me and most people who do pay that and looking for those services Turbo Tax is not where you want or need to go to file your taxes. After being audited I reached out because well I paid for this service right? Wrong! If you selected pay turbo tax fees with your refund and you end up getting audited than you haven't paid for anything and the only thing they do is give you the number to the irs to call (as if that wasn't the first place I called) so fustrating and upsetting when you and your family are relying on this tax return to get you all out of a rut you all have been in. I'm completely 1000% unsatisfied with Turbo Tax and highly recommend EVERYONE to file else where. You might take a loss of a thousand or a bit more but I'd rather take that cut then the full refund to be cutted out and get no help from a company I'm assuming will help me to the very end.

Poorly designed and has glitches in the program. They make it a real challenge to reach telephone help. I cannot fathom how they could get much worse.

I'm almost done with my taxes and the entire software package disappears from my computer. $40 for state tax download again on top of what I already paid. This is the last time I use Turbotax.

Was TurboTax always terrible, or have they gone down hill in a hurry? I used them years ago with no issues. Now, just filing a remarkably simple w2 for federal and state is absurdly expensive; They're very tricky with how they phrase their pricing, btw. And don't bother with customer service. I had the absolute worst experience with their chat service. I initiated a conversation due to the TurboTax tracker showing more progress than the IRS tracker, but Donald O. Had no interest in helping me understand the process. Instead of understanding that I was more concerned with whether or not my federal return had been approved, he chose to believe I was just being impatient for the direct deposit to hit. He talked down to me, made rude remarks, and then refused to give me the number for customer service. Some of these employees are clearly not cut out for customer service and they definitely aren't afraid of the repercussions of treating paying customers like garbage. Never again. I WILL NEVER use nor promote this company again.

Be aware that when you file via TT that apparently dependent on what you select to file, i.e. Child tax credit that you'll be automatically moved up to Deluxe level. This occurred unknowingly to me and as such as well as getting a $80 regular filing fee they then will ADD another $40.00 to your filing costs - this is done in a nefarious ruse to where you'll only know about it AFTER you file and then are hit with the extra $40 on top of the $80 - TOTAL RACKET and SCAM - stay away from TT - nightmare.

Turbotax SW couldn't solved the IRS rejection, it kept me reviewing my tax filing and "fixing" it, it had me resent it, but it kept being rejected. I tried TAXACT instead and it worked right away... but turbotax charged me anyways..

Intuit turbotax withdrew money without prior knowledge. They did not send a date. Just a month in which it would be done. Now my account is overdrawn.

I received extremely helpful customer support service with my tax return. They answered all my questions, took their time and made the process a lot more simple. Thank you again for your help!

I have checked with IRS and received $641.31 less than what Tax Products Group (TPG), a TurboTax partner deposited to bank. They supposed to take out $105.75 but took $747.06 instead. Bad business.

You guys definitely over charged me, and my tax expert obviously did something wrong with my refund because IRS is saying something about fraud so I have to wait another 9 weeks, I'm gonna give a bad rating and go back to H&R Block

I currently have a dispute filed with the Better Business Bureau and my state's office of consumer protection. They added a $59 charge to my final bill that I did not authorize for their MAX. I attempted to call them 3 times, after hours on the phone, they refused to refund the money. That same day I was called SIX TIMES by some guy claiming to be in the "President's Office," but the call back number he gave me was just the general 800 number. He also emailed me four times while calling and told me he HAS to speak to me to tell me they CAN'T refund the $59. It's odd that the $59 is the exact amount they charge for a state return. STAY AWAY FROM THIS COMPANY! They have already had one class action lawsuit by several states for deceptive practices.

I will never use or recommend turbo tax to my friends and family. They are scammers, beware! If they had a zero rating, that's what I would give them.

Offered a fake discount code and then refused to refund the difference. Customer service rep was disrespectful and lacking in any customer service skills. Will never use Turbotax again.

I'm on hold as I write this review. DO NOT download TurboTax -- buy it at BestBuy or somewhere.

For almost an hour (will be an hour after I write this) their stupid staff cannot find an order I just paid for. I put it on bluetooth so my family could laugh along with how inept they are. I've been downloading for at least 10 years and using TurboTax for 20. But, this year is getting off to a terrible start.

DO NOT TRUST THEIR WEBSITE -- IT WILL STEAL YOUR MONEY AND YOU WILL HAVE TO GO THROUGH HOURS OF INCOMPETENCE TO TRY TO GET YOUR MONEY BACK.

I had to do the paid version of tubro tax becasue I have a schedule K. The amount on the schedule K is so small that it wouldnt have any affect on the return. I still had to buy the premium plan. They said my return would be 1525 but its only 149. $#*! you Turbo tax