T S.

Was TurboTax always terrible, or have they gone down hill in a hurry? I used them years ago with no issues. Now, just filing a remarkably simple w2 for federal and state is absurdly expensive; They're very tricky with how they phrase their pricing, btw. And don't bother with customer service. I had the absolute worst experience with their chat service. I initiated a conversation due to the TurboTax tracker showing more progress than the IRS tracker, but Donald O. Had no interest in helping me understand the process. Instead of understanding that I was more concerned with whether or not my federal return had been approved, he chose to believe I was just being impatient for the direct deposit to hit. He talked down to me, made rude remarks, and then refused to give me the number for customer service. Some of these employees are clearly not cut out for customer service and they definitely aren't afraid of the repercussions of treating paying customers like garbage. Never again. I WILL NEVER use nor promote this company again.