TurboTax

Even if you opt for the free version, it will force you to upgrade anyway to file it. It took money from each of my state refunds and federal (NE, NY).
It took over $300 from me! DO NOT USE TURBOTAX!
It is sad. I used to like TurboTax, now I have to find a new service that doesn't steal money from its users.

I would give it negative stars if I could.

I've used TurboTax for years and have been purchasing higher end products (Free -> Deluxe -> Premium) as the year went on since more features were needed. Then I received an IRS notice that I owed taxes.
When I went back to check my TurboTax file, there were questions that weren't phrased clearly which caused confusion regarding which information to enter. If I had tried to contact their customer service to clarify, I either had to pay extra on top of the expensive software/product I had already purchased, or I would be talking to someone who was obviously Googling for answers and knew less than I did.
When I filed a claim/complaint with TurboTax, they reviewed it and told me it's my own fault. Of course they would never own up to their faulty products and refuse to compensate their customers.
Using TurboTax was not only a waste of money, it ended up costing me more money, time, stress, and energy. When I reached out to CPAs, they told me their "number one referral is from TurboTax" since they mess up so many people's returns.
Avoid TurboTax like a plague.

I was very disappointed with TurboTax. I was filing taxes for my senior mother. I kept trying to use the free tax version, because it was a simple 1040 return. When I got to the end, the site wouldn't allow me to use the free tax version. It automatically used the 1040SR version. This was deceptive in the fact that now you have to pay for at least the Deluxe version which was $59. My mother didn't want to start over (her taxes have been filed with TurboTax for the past 3 years). She and I were frustrated at this point. The 1040SR form is a form with a larger print for seniors. This was done on the computer, not paper form, so why were we forced to use that version. To top it off, they also charged a $39 processing fee. I will NEVER use TurboTax ever again. A customer should be able to choose which form they would like to use. Never again, this company targets the elderly. My mother paid $157 for a simple tax filing.

I tried to file free because I chose to go over stock area but I didn't end up needing to report anything. At the end, I was held up because of the stock but it wouldn't let me go in and delete it because I realized I didn't have to report anything. It was going to charge me $89. Then to get it to file, I had to start over and second time charged me $129. It should have been free. Total rip off.

Turbotax is a complete scam. When I was filing I said I wanted the free option where I did everything myself. I then went in and did everything myself. They gave me ZERO help. By the end I somehow owed $150 because they said I asked for live help. I didn't and no one helped me throughout the process. I will never go back to turbotax. I would do anything to shut this business down. They are not actually trying to help. They only want to scam you for more money. HORRIBLE EXPERIENCE ALL AROUND.

Cannot contact customer service to correct error on 2019 1040 that caused me to loose enhanced star exemption in New York State
Impossible to talk to customer support will not be using them for 2020 return

After filing last year's taxes through TT, we waited for our return. Months later, no one seemed to know where our refund was. We finally ended up contacting the IRS Taxpayer Advocates after getting the runaround from the IRS and TT for months. We were informed that our return was paid to an account belonging to TurboTax since we had opted to have TT take their fees from our return. We called TT and they claim to not have any idea what we're talking about. We will be calling the IRS back to have them open an investigation, as recommended by the IRS TA we spoke to, and will never be returning to TT again. I have found a news article claiming others have suffered the same. Take your taxes elsewhere or you may never see your return.

Turbo tax take out money from account.
Not sure if there is subscriptions.
One I bought but the other one has been deducted automatically.
Very hard to get refund.

Been using Turbo Tax 10 years, this year force to go on-line which was major disappointment.
1) No idea what product cost would be until I filled everything out and ready to submit. Many on-line reviews warn of this. Had I been a new user I would avoid any product that tries this.
2) Can't view/fill directly government forms schedules as I go anymore. This is big downgrade. Used to government forms to fill out return, program does not show them any more. Numbers appeared and we had no idea where they came from. Can no longer skip back to specific form to check values. Had to keep circling back from "review" to T5, and R10 sections to review input.
3) Import incomplete on provincial T4 and Bank imports. Not sure whose fault this is: Turbo tax or Bank/Employer.
4) On line index missing many keywords. Eg: "Section 447" "Drug" "Prescription". Program makes reference to many terms that are not on index. Pretty shabby.
5) Could use currency conversion when filing in US stock slips.

On the plus side:
Better summary information this year.
Submitting to federal/provincial government easier this year.

Have used turbo tax for likely 10 years. First 5 years no problem $19 piece of cake. The last 3 years pure Hell Nothing is easy easy. Almost impossible to get back into system to finish your taxes. Last year my form was lost in cyber space for a month. Customer Service is a joke Totally condecending. Constant dishonesty consistent trys to upsell@$ 59 never again. This rube is done.

You can't track your check that they sent you in paper form they don't give you a tracking number and they they send your check back to the IRS if you have a wrong address instead of putting it in your account they don't give you options waiting 16 days for a check when they said it was going to be here on the 14th and 15th can't issue another one and they make it like you may be lying

Did my Tax with Turbotax. I picked the cheapest which cost $49. When I finished everything and got to that point of filing and payment. I filled my credit card Info' in order to pay. Turbotax charged me $185. Not kidding. I called their number to request them to cancel the transaction because I did not choose that option. I asked the lady why they are charging me $185 and I did not pick that option. The lady tried to figure out why they are charging me too much but she could not figure out. We looked at the forms and realized Turbox Tax had added other forms that I did not have. It is a big scam. Say away from Turbor Tax. It is a scam

Evil, nasty, malignant company. They will take your money every year for the "audit defense" no problem, but when you need support or have a problem because of an issue with their software and get audited by the IRS, just know that TirboTax AND audit defense are going to tell you to go f*ck yourself.

I followed all of the steps and reached the end only to be told I can't file unless I pay for an upgrade. And they said I owed over $1000! FreeTaxUSA was free for federal and I only owed $173. I'm never using TurboTax again and I want everyone I know to avoid the headache I had!

My TurboTax information was stolen and so was 800$. When I called the number on the back of my TurboTax card I was immediately connected to foreigners (Arabs). I've reported the fraud to my local police department and called any and every bank associated with TurboTax and no one has contacted me. I will NEVER use TurboTax again! I want my money back!

I have lived in NM since 2011. My wife received royalties from wells in Colorado in 2015. Long story short, we WERE NOT advised by Turbo Tax that we had to file a 104PN. We now have to file an amended return, and guess what? We have to pay an accountant because TT does not have the 2015 forms. So much for guaranteeing to stand behind you once you file with them. TT is a complete rip off. NEVER AGAIN.
Oh yeah, the rep from TT told me it was my fault that the 104PN wasn't filed.

First of all you shouldn't be allowed to say that you get a refund in 21 days, that's a LIE! You take the money and when someone calls to get info you say we don't have anything to do with that you need to call the IRS! I call BS!