TurboTax

Don't buy this product. They are scammers. If you buy the package at the store, there will be an error and you will not be allowed to use the same code twice. So, you get locked out and there goes your money. Then, if you go online, the cost is PER RETURN. So, they scammed you with the store package and then scam you when you go online. I would give it 0, but 1 star is the lowest. Buy another.

During my process of trying to get help during this tax season, I decided to upgrade to the self employed package. I used this cause I made money using DoorDash, however I didn't realize that I didn't make enough to even file for that in the first place. I had to pay $160 for a service I didn't actually use outside of being told that I didn't need to file the form that prompted the upgrade. Not worth the money, I paid it but I still feel extremely ripped off. Just go with an actual expert locally if you don't know. Don't go through TurboTax if you aren't a regular W2 employee.

Watch out for TurboTax Delux online. For $40 you can enter data easily. Take pics of your 1099s, etc. But... The calculations may be incorrect. Happened to me. No way to fix the data in the final form. You must pay and additional $50 to get help. ( My question is was this a sw issue or was it done on purpose to get more money off me? But that would be ILLEGAL!) So I had to choose just send the result to the IRS, or waste my 4 hours spent, or give Intuit extra money. (TurboTax USED to verify your data before forwarding it. No more!) I called Intuit Customer Support. They apologized and gave me a link to file an amendment and another link to ask for a refund. And although Intuit guarantees accuracy on the web page, the refund request says they don't. Go figure. No refund. But TurboTax is a ripoff.

Had an issue, takes 20-30 minutes to get to an agent. Agent couldn't resolve issue and still charged me $54.00 just to talk to them and didn't tell me they charge to speak to an agent. Then charged me $120.00 for filing 2 w-2s that I filed myself, charging me the same thing twice. Asked for an explanation, couldn't give it to me, spent an hour waiting on the phone for nothing, they tried to get rid of me and told me to fill out a refund request form which the person said I basically won't get because I already filed my taxes. Within minutes I was denied. They will rob you.

I believe that Turbo Tax was negligent in explaining the use of the 3rd party charge for submitting my state tax forms. I expected a better customer treatment than this vague, dirty trick to get the 3rd party a exorbitant fee for processing the state forms. I will probably not use TurboTax again.

I called a customer service "specialist" for help with my rejected tax filing and was told there was an issue with the AGI which was not the issue. I received no help and was on the phone for an hour and had none of my questions answered. When I asked if there was someone who could help me with my questions, the Specialist hung up on me. I called the next day and got someone who at least answered my question but couldn't resolve the issue. I doubt very much that I will use this tax service again.

I have used TurboTax twice now, never again! Both times they calculated I would get a rebate and they made errors, When I tried to talk to someone for help because I utilized they free TurboTax I was hung up on and a recording came on and said "your phone number has been added to the do not call list" My taxes should have been easy, both times they screwed me. Bad

The interface isn't as intuitive as it used to be. I had to get help from an expert a number of times because the choices it gave me didn't make sense. When it came to the final review of my state taxes, it gave me an error that I needed to fix my address, specifically it asked for an apartment number. I don't live in an apartment, I live in a house. Multiple experts couldn't help me. I ended up putting a "0" in the line and that fixed it. Very frustrating. I will think hard before using Turbotax again next year.

I decided to go with Turbo tax since I saw that they had a special for this tax year. I filed with them and to my delight I ended up getting a refund of $807. They said they double checked everything and it was good to good.

Fast forward a month later: I get a letter from the IRS for $593!

I was furious and called customer support. They couldn't help me because of (insert new governmental regulation here) and still charged me $78 which was supposed to come out of my refund they screwed up!

I will never be using them again and I hope all of you read this review so you don't get scammed like how I did.

I used Intuit TurboTax to file my Federal and Louisiana State taxes for 2022. As a result of their advice and calculations, I have been assessed $1400 in taxes and penalties.
They deny any fault in their calculations, and refuse to honor their "100 percent Guarantee."
NEVER use this product!

I used Turbo for years and when it came time for them to help me out with a tax issue they told me they couldn't help. On top of that Turbo has gotten ridiculously expensive and still charged me $289 for doing my taxes that the IRS kept because they wouldn't help me. I won't be back, bye traitors.

I moved to Reynoldsburg 6 years ago and apparently should have been filing/ paying school taxes- which clearly i knew nothing about. I have filed with Turbo Tax for 8 years and they never notified me that i needed to file school taxes. I should have been notified that i had a NEXT STEP. I now have unnecessary penalty fees for not filing and i am very upset about this. You have officially lost a customer.

I have used turbo for several yrs. Always paid for basic. I was told i could file for free. This i was doing. After all my return was done and was told my refund amt...THEN they said in order to continue I must buy deluxe version. This is BS. The cost 129$. Cant file it unless I will chose this. WELL I wont. I will take all this info and get paper forms and do it. Im very disappointed.

Seems fairly good, but the latest update wiped out parts of our PA state tax data. I had to renter several items.
Also, there seems no traceability for capital gains entries on form 220AI...and nothing was entered for some tax periods, which the PA state tax forms require. Annoying.

Turbotax put a completely random bank account into my tax return. It meant that my tax return got sent to somebody else. I talked to them in the chat, and they told me to talk to the IRS. But the IRS wasn't the one who made the mistake. I paid turbotax to file my return, and they filed it wrong. They didn't even ask for my bank info, they just put random numbers in. They never acknowledged that they had made a mistake.

Went to file my taxes with Turbo Tax as I did last year. I only make $30,000.00 a year and when I went to file, Turbo Tax said I needed to upgrade to their deluxe addition to claim $85.00 from my 401K deposits. They wanted $31.00 + to file my Federal taxes and that the State was another charge. Decided I wasn't going to pay the almost $70.00 to get my $85.00 credit towards my deductions. I went to FreeTaxUSA and they came up with the same numbers for my refunds as TurboTax and it was all FREE!

Avoid TurboTax unless you want to pay their rip off charges!

Had to upgrade to files wifes taxes and when got bank statement they charged me twiced for the same product. Have request a refund for the over charge but so far cant get anything out of them not even a response by email have called and still no luck has only been 13 days but still has been over 5 business day and no respones at the moment not very happy with them.

For the tax year 2023, I used turbo tax to complete my tax return like many years in the past. This year, I helped (3) people complete their tax returns as well, myself being the referrer of them. I completed my return as well as the other (3) person's returns in the time span of January 01 - February 21. On February 22,2023, I received an email from Turbo Tax of a referral promotion where the new filer got 20% off turbo tax fees and the referrer got $25 per person referred. I was frustrated that I received this promotion after I had filed (3) tax returns besides mine, so I called in and was assured by (2) customer service associates that I would retroactively be able to claim the promotional offer. The links that each of them sent did not solve my issue, so I called a third time and I was told that the fine print of the promotion prohibited this.

Filed taxes with Turbo like I did last 2yrs and like usual requested funds to be deposited into my bank account. IRS sent refund on 02/08/22 to this Santa Barbara Tax Group and it is now 03/02/22 and supposedly my funds are being held due to fraudulent parameters set in place by this bank but they disbursed Turbo Tax their payment from the possibly fraudulent account. Call Turbo and was told sorry u opted to use a this service and it's a 3rd party we can't help you. Almost one month and no updates calling them is a waste of your time. They give a different excuse each time. Let's not mention that I never received an email/letter to let me know my funds were being held. It's a little suspicious use the same excuse of "Fraud" with no resolution. Look at the BBB reviews same complaint from others and Turbo Tax reviews.

Even if you opt for the free version, it will force you to upgrade anyway to file it. It took money from each of my state refunds and federal (NE, NY).
It took over $300 from me! DO NOT USE TURBOTAX!
It is sad. I used to like TurboTax, now I have to find a new service that doesn't steal money from its users.