TurboTax

I did my taxes through Turbo Tax and paid for the expert help and thought my taxes were done right. So the irs intercepts my taxes instead of getting $4900 back I now getting $276 back I called customer service an explained too them what happened. And now I asking for a refund for the expert help that they charged me for and they won't refund me. Never again will I deal will them! Stay far away from them they're fraud and false advertising.

Every time I try TurboTax, it says it is free and it is never free. I tried using it again and it was supposed to cost $39, then it went to $39 for federal and state. The next day I went back in and it was $130. Sometimes it says there is a $40 fee on top of that to have it direct deposit. They are a joke.

Warning do not use them. Horrible experience. Don't pay, they will not refund you and will email within the hour you saying they don't offer 100% satisfaction. I started filing, I paid but at the end they need more info. I didn't have the info and couldnt get help finding it. I called customer service, right away, they couldn't help so I request a refund because I couldn't complete my tax return. They denied the refund and even though I paid I couldn't a actually file my taxes. Support request *******366 and when they emailed me they spelled my name wrong even after they had all my paperwork with my name to refer to!

In trying to help a friend of mine amend a previous year's tax return, Turbo Tax has locked her out of this option because of an unretrievable email address that she was using when she filed the return with TurboTax.
When talking to different Turbo Tax "experts (HAHA)", the various Useless suggestions that they offered were inconsistent from expert to expert, and they were individually of No Help at all... accept to steer us onto more online dead-end solutions.
Bottom line is... I can't trust Turbo Tax any longer with something as important as my tax records. They have hijacked my friend's info and she may well suffer legal repercussions for not being able to amend a previous filing.

I filed my taxes with TurboTax and was charged approximately $85. They failed to file my taxes cuz they could not confirm my identity through my adjusted gross income. I got the information straight from the IRS website. I have to get my taxes filed somewhere else now. And they refuse to refund any of my money. Absolutely horrible service if they want you to pay them for their service go elsewhere

I am not sure why but I always get misled by this company (filed with Credit Karma one year and it was great but now its all through Turbotax). I even checked the tool before filing to confirm my taxes would be free but when I finish they always want money to file. If you are really filing a simple tax return save your self a headache and file for FREE with Cash App tax. The interface may be slightly better on Turbotax but if you know what you are doing Cash App tax is much quicker.

Spent 2 days filling it out...$44 they said. Day 2 it asked me to start again. At the end they charged me $167. And it never got filed. Used them for a few years. Now just another scam website. Using every lying sneaky crap you would find on all the sleaziest scams. DO NOT WASTE YOU TIME or MONEY. Read the reviews. That is a lot of!'s.
NOTE even this slimy review makes you open account... they won't share your info... but their - 1123 "third parties" will!
Just called the sleazy thieves. THEY DON"T DO REFUNDS... and as they know... there is nothing you can do without a 10K lawyer. NEVER AGAIN! And they don't even tell you unless you waste half an hour on hold... spelling your name 15 times... to a computer that must speak a foreign language.! It never did get it right...
I can not stress enough... DO NOT USE THESE PARASITES.

My husband and I always filed jointly, however the turbo tax account can only be under one name. When he passed away I phoned turbo tax to have our account updated to me. I uploaded info they requested and there was absolutely no follow through from turbo tax. I had no access to history of our many years of tax filings. I no longer have receipts but had used turbo tax for at least 15 years.

I'm a retired CPA. I have used TurboTax for 25 years. No Longer! No support form TurboTax. Charged me to file state return. State return was rejected because of signature issue. TurboTax won't let me reopen state return to correct the issue. Contacted their so-called Customer Support, but could not get help with the issue - kept claiming I was using the free version, even though I paid $50.00 for the Deluxe version disc. Wasted an hour trying to get resolved. Tried following their directions to fix this - they didn't work. Their reply was to file manually even though I already PAID to file electronically. This has turned into a SCAM outfit. DON'T BUY THIS CRAP SOFTWARE.

I would never ever recommend TurboTax to anyone, they were so nice an helpful because they knew they was going to scam me and my whole TAX REFUND. I got told there is nothing they can do but I'll be filling a lawsuit and taking matters in my own hands …. The audacity to make me feel so welcomed as a new customer to TurboTax. Highly disappointed!

Turbo Tax tries to force you to pay for their Premium services and impossible to process your tax returns without paying for this services. I followed the directions from Turbo Tax and did not work. So, I decided to try H&R Block - boom - perfect and no hidden fees. Do yourself the favor and go with H&R Block! I also saw that Turbo Tax had to pay millions for forcing such services, and it appears they have not learned their lesson!

Turbo tax only has a few specific criteria for refunds. So if you attempt to file and you decide that you want to get it done elsewhere, you do NOT get your money back for their "services" even if your return is rejected. Over $178 for ultimately NOTHING. I recommend getting your taxes done by a CPA or elsewhere because Turbotax's system can be clunky at times and they do not have your best interest in mind.

I have used this software for years. This year, 2022, they made mistakes on my return by not asking all the questions they are supposed to like they always have and now my refund is held up by the IRS. I even paid the extra money for support if there was a problem. I ended up having to amend it due to realizing there were some questions that weren't asked when I was wondering why my refund wasn't coming and getting that dreadful message that my refund is taking longer than expected. Now they want to charge me and I chose to have the refund pay for filing fees. I will never use them again. A CPA is cheaper and would probably get me more in refund than them anyway. They are scammers.

I filed my taxes on March 1 thru turbo tax. It's now the end of April and I haven't seen my tax money yet. You call and get know where with the representative, they couldn't even get a supervisor. It took 30 minutes to get a supervisor. The supervisor gives you the run around for 20 more minutes. All said and done. Turbo tax is sending a refund for there CD I bought to try to file my taxes. Worst tax company EVER. Don't anyone use these $#*!ty products. And for supervisor they also need more TRAINING IN TAX PREP.

So I wanted to do my 2019 back taxes and realized half way through that I was preparing 2020. Well I didn't have all of my W2's for 2020. The software program let me finish anyway. Without any $ amounts. I shouldn't have to pay because my income was low enough. But I thought that it was weird that the program let me finish without knowing my income. And it gave me a dollar amount that I should get back. Well its been over a month and I haven't seen Jack. I think they are a fraud.

TurboTax adds fees to your tax return bill without clear explanations! I didn't realize they tacked on a $44 Premium Services bundle fee BECAUSE I opted to use my FEDERAL return to cover my $39 state and $39 federal processing fees. They automatically add this fee while not telling you upfront that you have to pay for it! After some research, I discovered that choosing this payment method triggered the fee. TurboTax doesn't disclose that this bundle is NOT FREE upfront, leaving users confused. When you get to the checkout page, THEN TurboTax tells you the Premium Services bundle isn't free and that it's $44! So you end up having to backtrack to where you were before to remove this silly bundle! Once I switched to paying the fees with my debit card instead of using my federal return, the unwanted Premium Services bundle fee was not added to the bill. It's frustrating and seems like they're banking on people not noticing these charges!

I will NEVER use Turbo tax again! I opted for a paper check they sent my money to their third party bank (Santa Barbra tax products group) its been I year and 4 months and I still haven't seen a penny of my money. Santa Barbra places you on hold for hours then disconnects your call. Turbo tax has extremely rude and unknowledgeable employees. I am a male and one of their employees legit asked me additional security questions and laughed, when I asked why he was laughing he then said " so your Jeffrey?" I said yes... He laughed a again and said "you just don't sound like a Jeffrey." This was also a MANAGER i asked to speak to then after getting no help but being insulted he hung up on me.

Do not use full service. The experts are data entry level, manager DAVID rude called me POOR.
$300 cost.
Refund was promised but cut by 60% in the end.
Also, they NEVER pointed out that they work tête-à-tête with the IRS.

I efiled yesterday as I've done for many years using Turbo. For the 2nd consecutive year, Turbo, in error, refers to box 14a on my 1099-R. No such box exists. I call their CS # and after holding for nearly 25 mins in silence, I finally ask the clueless but polite agent what's going on. She tells me she's chatting with someone. Neither provided a solution. She advised me that "an expert" would call me today between 9-11am. Now, 12 hours later, still no call. So I begin a messenger chat with a "Benjamin" via Facebook who offers a solution requiring doing an amendment once the State accepts my return. He's crass and refers to me as a "boomer." Don't use them! No concern for their loyal clients! I'll go elsewhere next year after about 15 years.

If I could give them no stars, I would give them none! They found I was being over-taxed but when it came time to amend it, none of these "tax professionals" all of a sudden forgot how to do their job. Then, they told me there are basically more important customers who need to get their returns done and they couldn't help me until after the 18th of April. It is funny because they take your money quick and tack on all these other charges but when its time to have them help you get money back that was robbed from you, they don't have time.