TurboTax

This company is a faint fraud. They steal your data and your money. Then refuse to allow you to even talk to a member of management. I have now reported them to the FBI, FTC and the BBB. This company should not exist. I spent 4 hours in the last two days trying to get my data removed from their systems and speak to a manager. They refused to do either. They even claimed I never had an account at all. Do not use TurboTax for anything. They will falsify your tax information to steal your money and then steal your identity and sell it to an illegal.

I have used Turbotax for a decade or more. I ise deluxe with the state. This year I had to download instead of use the CD. What a nightmare. I was conned into upgrading for an additional $185 for premium state and federal that was not necessary. I was on the phone with customer service in the middle of doing my return telling them I made a mistake. I was told to just complete my return and request a refund after i finished. I did just that and was denied my refund within minutes of my written request. I am done with the deceptive upsell tactics of intuit and turbotax. It would be very for any responsible person to review my return and see that i did not need the premium product but they will not do that. Intuit is a scam company!

When on line to get Turbo Tax which I have been using for years. They wanted $70 on the link for Turbo Tax when I go in it was now $80 + another $50 for state when it was apart of the $70 on the link. Talked to customer support which tried to justify the $50 for state. I was told if I bought Turbo Tax from someone other that intuit Turbo Tax it would be included but not thought their official web-site. Ask for a supervisor and was hung up on after being on the 30 minute just wanting to talk to a supervisor. That's after talking to a representative for a hour, by the way told me after all of that before switching me over the supervisors who hung up on me before say anything that she could given me discount. That's after telling me I would have to pay the $50 for that stated tax for an hour. Would happily paid the $70 that was on the site. Bull Sh#t.

My employer reimburses me for the services I pay for tax returns. I took turbo tax and they charged me for the services and they deny generating any invoice for the services purchased. This is simply illegal. I am going to pursue other formal means to file a complaint on Turbotax for this. Date called support 5th of March. Turbo tax can call me when they can send me the invoice. Very rude customer support talking over me. Telling what they want to tell. Highly unbelievable.!

Was charged over $280.00 for service that was not provided. People on the phone explain they are not tax experts. My taxes would not be accepted by the federal or state tax organizations. Tried desperately to get help and they were unhelpful and the issue was never resolved
Went to Jackson Hewitt and they got my taxes done quickly.
Turbo tax would not refund my over $280.
I feel robed by Turbo tax. They took my money and did nothing! Will be making a report with the BBB.

I have been using tax software for years and decided to "switch" to TurbTax Premier. MISTAKE. First there are well-documented installation problems that Turbotax blames Microsoft for and the claimed importing of "over 100 data fields" from other software's last years return is "oversell" of the highest order. I've spent 6 hours and made little progress working with Customer Service, who offered to return my purchase price. I spent another 45 minutes sending requested receipts, etc. to the representative, and a day later received an e mail notice that I would not receive a refund because my refund application was incomplete. I was informed my case was closed, but I could start a new refund application. In my view terrible product and service, plus "Dark Pattern" practitioner.
Turbotax/Intuit is going to be paying a lot of $$ to attorneys for responses to Federal Trade Commission investigations.

I have been using TurboTax for the last 7 years. This is the last year. For the last two years refunds have been late (albeit no fault of their own). However, when you call them, all they told me was to contact IRS. Last year I didn't get refund until November yet they kept sending me notices, when I had signed agreement to have payment deducted from refund. Finally, a female agent made notation and notices stopped being sent. The mistake was made by me yet the notice I got from Turbo Tax was that everything looked great. They should have caught it (health ins. That I could only take one deduction, not both of them). This year I got the live help and when i went to use it, I thought I was but just today I found out I wasn't because I didn't sign the consent form, yet it will be deducted. Today, I was put on hold 5 times because She was asking "them". I thought "she was an expert. Still not a satisfactory answer so I just hung up. I am DONE with Turbo Tax!

I purchased Turbo Tax 2021 so the program could import directly from Quick Books. The import began and continued for 4 days (doing nothing) until I had to end it. The voice (AI) call process could not understand the basic replies and ultimately terminated my call after "thanking me." I strongly DO NOT recommend this product!

Used the simple version for many years. This year as I retired and wanted to maximize any advantages I decided to use Turo Tax "FULL SERVICE DELUXE". A total waste of time. Thirty minutes of waiting for a so-called expert to review my docs and then tell me that the service I opted for didn't cover my tax predicament because I had T3s. I now need to upgrade to a premium package at $149.00 for each my wifes and myself. Needless to say, I opted out. T3s are not a complex document and pretty standard in investments. Just another typical cash grab.

I was so duped with Turbo Tax - 100% guarantee, yeah! - with the little magnifier going over everything you just did, like it's really going over everything and catching mistakes! I know now that is just a little cartoon icon. Call me trusting too much, but that's what I did, I am naive when it comes to Tax returns, I really fell for their scam on their advertising. Found out from scathing, demanding IRS letters I didn't put in my 2020 and 2021 Social Security which that little magnifier didn't catch up on. So now I owe $3k for 2020 and $4k for 2021. Where is their guarantee, paying more for a specialist, supposedly to look over everything and still they did not catch that? Then I read all their bad reviews of people like me - wish I had read that before I went with them for all these years.

Been using turbo for years now all of a sudden they're using this sbtpg LLC and we are getting less of our refunds I will never use turbo again! My refund is $89 short from what I'm supposed to get this is a scam!

I used TurboTax for the first time in April 2022 to file Federal and State tax return for the year 2021.
TurboTax online made my resident address and status wrong.
It failed to file all Federal and State tax return, and all of them got rejected because of the wrong resident status and address, and also failed AGI match for the year 2020. Filing failed over and over again.
They charged me around $300, and never made it.
I wanted to get the charge refunded, but they said it is non-refundable since it is through online.
I was shocked. They said it is guaranteed to file tax return, otherwise they will refund all fee and charge.
It was kind of nightmare.
Never use it.

This site its so hungry for money they ll try any thing just to get their hands on your money I was charged by them to and I filed a claim with my bank I got my money back from this liars they advertise free tax filing but by the time you finish you end up with a hefty fee...

The place they use when you pay from your account is trash. I signed up for the free service and got a 350$ bill. I could of went somewhere better for that price. COMPLETE GARBAGE! I wish i could give this place 0 stars.

Turbotax is a terrible program that lobbies the government to make sure you have to pay to do your taxes. The design tricks you into paying to file your taxes and is generally deceitful. The world would be a better place if Turbotax didn't exist.

In 2014 was audited by IRS on Sale of Rental Property. IRS said TurboTax is a problem and fails to capture or process the information properly.I got stuck with a $20,000 bill, interest and penalties. In 2022, I discover that $55,000 in Legal Fees incurred in a lawsuit in 2015 were also deductible but Turbotax failed to query me about the Fees. Between a good for nothing attorney and TurboTax product failures, I am out $75,000 and the last three years of my life have been torturous. TurboTax Audit Representation is also totally useless making a difficult situation intolerable. I just decided to dump the Audit Counselor because he simply wasted my time... Totally terrible product and useless.

How pathetic for you turbo tax online I didn't think they were messing up one year but for 2022 it's messed up it told me I didn't qualify for earned income credit but h n r online gave it to me I don't know if they all do something wrong or crooked or are working for the irs but you're stealing our money n we're barely hanging on as it is

Turbo tax is a rip off they forced me to upgrade and charged me $201 and refuse to give it back when I didn't even approve the upgrade. I was doing a basic w-2 form I just waned to do a basic return and this is what I get. Next year it will be H&R block free I know people who used that and didn't get charged. I was also informed that if you have and issue and need to talk to somebody you get charged for that to. I have to click something to rate it and can't click on zero so I guess it's a one from me

I did my taxes through Turbo Tax and paid for the expert help and thought my taxes were done right. So the irs intercepts my taxes instead of getting $4900 back I now getting $276 back I called customer service an explained too them what happened. And now I asking for a refund for the expert help that they charged me for and they won't refund me. Never again will I deal will them! Stay far away from them they're fraud and false advertising.

Every time I try TurboTax, it says it is free and it is never free. I tried using it again and it was supposed to cost $39, then it went to $39 for federal and state. The next day I went back in and it was $130. Sometimes it says there is a $40 fee on top of that to have it direct deposit. They are a joke.