TurboTax

This is the worst system ever. You have to verbally spell out your email, name and other info, but they can't hear you, I have a Florida accent, how do you get Maria out of Kristina? HA, what a joke. I just said yes, instead of no (no puts you back at the main answering system). Yes put me in the 2 hour wait line. This is absurd!

Oregon issued a kicker refund to be credited on the 2023 tax return. It is listed as a credit to taxes on the state tax form. I used TurboTax for 2022 taxes, all info was imported for 2023 but TurboTax failed to include the Oregon Kicker refund on my return. Had to pay $39 for the state online software because of a 1099B. Asked for a refund because of error on state taxes but denied twice after talking to a "specialist". I received the following response: "TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee."
It appears that if you purchase the online upgrade there are no guarantees.

I have had several serious issues with the product this year. If I put in an entry on capital gains and then delete it, it continues to show the capital gains.

The password reset system does not even work (I get the code and enter it and the system will not allow me to hit the continue button.) If you are dealing with investments, it gets much worse.

I hear they have new management over there and in many other ways the software which used to be a joy and a delight is now difficult and from what I can tell incorrect in the extreme. I will have to pay $700+ to have a professional put all of my work into their own software. I am using the advanced pkg -- Home and Business as usual and it is AWFUL this year.

Turbo tax over charged me by $250. Their customer service rep was zero help. They sent me a discount code, approved, yet still did not apply it to the amount they charged me.

Turbo tax forced me to pay upfront even though there was zero issue stopping them from taking their cut from my refund, even their customer service rep was completely confused by this.

All in all, after 7 years patronage to this company- I'm moving on!

Company will charge you extra for adding business tax information, as expected. If you no longer own the business they will charge you remove the business tax information. If you do not pay they will not allow to file electronically. They do not tell you this until you have already paid the initial charges for their services.

I have been using turbo tax home and office forever. This year, however, I had big problems. I have my own business and there are many forms. After completing all the forms, checks, reviews, I was unable to file electronically because I had no Pin Number. Turbo Tax not only did not help me get a Pin number, but gave me false directions. I ended up printing my forms sending the by USPS. It's bad enough that Turbo Tax "Nickels & Dimes" you at the end with fees for things you took for granted, but putting me in a "DO LOOP" after all the time spent was inexcusable.

I'd give 1 star if I could. It is very disconcerting how I trusted Intuit's TurboTax to do taxes for my family and Turbotax resulted in allocation of much more wages than my wife and I had at the NJ state level when she was working in New York while residing in NJ. The allocation of wages had to be done manually for each state and could easily be overlooked and incorrect. We were surprised TurboTax never fixed this bug. It even has been written about extensively online. When I contacted executive leadership, they had me speak with what they called a TurboTax expert at Intuit who didn't deny what I encountered. These errors were costly to my family and Intuit has made it crystal clear it is my problem and not theirs, their final position is they will do nothing regarding all the money they caused me to lose because of their buggy software.

The TurboTax phone support is terrible. The agents do not know how to use the program and try to get help from other agents that are no better. I have spent hours on the phone trying to get help with inputting CCA on form T776. Called 4 time with no knowledgeable agent to be found. For very basic returns returns it may be ok but you need to be tax accounting knowledgeable. Help center is Complete waist of time.

I usually buy Turbo tax on Amazon, should have done it again, what a nightmare! I went into Turbo Tax requested Deluxe Turbo Tax that comes with the State, at the end of my filing I was charged $89. Plus State $49. Over $150. Amazon $55.00! I will no longer file returns with Turbo Tax.

I used Turbo Tax for 2021. FAFSA informed applicants that they could use the 2021 FAFSA, just resubmit. My return had disappeared. Poof. So, the person I.chatted with was a nice lady. Unfortunately, my return had disappeared. She was nice enough, and all, but the service offered (by the company).was the worst I have experienced. I didn't waste my time with them and selected another preparer. I would never use them again. The costs are similar to HR Block, too.

As I filled out my taxes this year it told me to get my return I had to upgrade my package for $59. However, in my cart, it then showed $118 as it charged me the original amount twice for federal and state and then attempted to tack on an additional $39 fee to use my own tax return to checkout with at the cart.

Used TurboTax for quite a while with no issues, until the IRS audited is and found out that TurboTax is a bunch of idiots and had a ton of errors on our return. Called them and they said too bad even though we submitted the details in questions and supposedly had a tax professional review it before submitting. Stay away from them, they won't even cover the fees for the bad filing that they screwed up and they throw you away and provide no help to fix their mistakes. Bunch of idiots and scammers, stay far far away

Credit Karma had the concept and the technology completely, easily and free with support for audits. Turbo Tax is absolutely horrible, less than a joke. Search the internet for better source. I tried before I bought and thank god I did. Don't download or pay for Turbo Tax!

TurboTax loves to take as much money as possible and make it as difficult as possible to remove products. I had to restart my taxes entirely because I accidentally upgraded. There was no way to downgrade unless I restarted. They ought to be reported to the BBB -- it's super predatory.

In addition, when I selected 'pay with my refund', there was no 'price tag', but I was charged $40. I was able to find out how to remove this and pay with a card, but it was complicated. Predatory again.

This year, I was too late to change. Next year, I would rather pay an accountant twice as much than suffer through this BS again. I also recommend checking out FreeTaxUSA -- I've heard they're free for federal and $15 for state taxes. Don't give this lobbying company any more of your money.

I do my own taxes every year. Some reason I decided to use TurboTax big mistake. There process is eazy but they don't give you all the options. It cost same as if you have someone do it in person for you. In my case never got the $40. Discount for new customer. I called the customer service. They told me call after 24 hours and we will give you the refund. After 24 hours they told me sorry no refund because you already E-filed your taxes. This is BS, never using it again and won't recommend it to anyone.

After doing taxes through TurboTax, they give you the option instead of depositing your refund into your bank account. They will recommend that you deposit to credit karma, which is a sister company for it. Refund advancement at 0% interest after they approve you and you set up your refund to go through Credit Karma. They then will deny most people this is just a scam to get you to use Credit Karma to spend your refund well they make money every time you swipe your card be aware.

Turbotax 2021 loaded onto my laptop. It did not find my 2020 return even though I was looking at it on the screen. After reentering everything, during the review it brought up junk that was not needed or accurate. It would not print any previews or allow me to access my return. I have used Turbotax for several years, but this issue for 2021 is useless.

I should have just had my accountant do my daughter's taxes after signing up for Turbo Tax "free" service I have now spent more than my accountant would have charged me and now we are trying to figure out how to get the refund after paying Turbo Tax $109 for their "free" service. Stay away!