TurboTax

Turbotax 2021 loaded onto my laptop. It did not find my 2020 return even though I was looking at it on the screen. After reentering everything, during the review it brought up junk that was not needed or accurate. It would not print any previews or allow me to access my return. I have used Turbotax for several years, but this issue for 2021 is useless.

I should have just had my accountant do my daughter's taxes after signing up for Turbo Tax "free" service I have now spent more than my accountant would have charged me and now we are trying to figure out how to get the refund after paying Turbo Tax $109 for their "free" service. Stay away!

They didn't help me get anything else other than crypto and I never got the refund they promised. I can't get ahold of them without paying them either or don't know how.

If you have ANY additional tax items to add your tax return, you will get upcharged and you cannot revert and go back to the basic version. By the time you get to the additions you've already spent a good amount of time and just want it to be over, so you say fine and pay it. I had to add like a $20 dollar credit or something negligible then the next thing you know I'm paying $60 just because it's not the basic service anymore. Also, all the "loading" bars and wait times going from page to page. Those are fake! The transitions can literally be instant but they add those in to make it take longer so you have a sunk time guilt that makes you just pay for the aforementioned upgrade! Did I mention I hate TurboTax?

I filed my federal return for free, submitted and received my refund. When I did my state return I was charged for state and federal even though it was already filed. Spent an hour on the phone with a rep trying to get the fee removed. She stated she could refund me once I submitted my state even though that was supposed to be free filing also. Once I got everything done she stated "I'm sorry I can't refund you."

Hello Friends:
I am an unsatisfied turbo tax customer, will make short and sweet. Don't waste your time and money on this garbage product. At this moment the CRA accepting income tax return via net filling. But this feature is not available by Inuit Canada (turbo tax), only way you can file your taxes is print and mail and this is the trick that Intuit Canada making false announcement (Lying) for netfiling.

I have Rental Personal Property (not real-estate). The income from a 1099-MISC is easy to enter, but the program will not allow me to enter expenses. I spent over 3 hours on the phone with Turbo Tax experts (ha ha). They were unable to help me. I am sending in the tax return with an error. I will explain if the IRS contacts me. I have been doing Personal Property rentals for 35 years without a problem until now.

I completed my return and paid their fees in March, and they did not file my return. They just sent me an email in July apologizing for failing to send me a timely reminder to file my return and offered a 20% discount offer on next year's return. This is completely unacceptable. I want everyone to know TurboTax is unreliable. I want my money back because they did not provide the service they promised. I tried to contact them over 6 times by email, but all of my emails were marked "undeliverable". Don't use them.

When I first filed with turbo tax I was done within minutes, literally. It is no longer like that. I can now file my own taxes faster than "turbo" tax due to how often the site pushes its numerous useless "deluxe" packages ad nauseum. They had one job, file my taxes fast and not gouge me on the price.

On top of this their ui does not interface well with my new android. Its so bad that I can't even provide them feedback on their own site. When I called them their operator was playing some kind of game saying that they couldn't hear me. They also have no email contact.

From now on I'll just file my own taxes.

I have been using turbo tax for years. It is easy to use however they never have all the tax forms available when the IRS starts accepting taxes. Other tax sites have all the forms available yet I have to wait until 2/16 to finish my state return. This is not acceptable and will be the last time I use turbo tax if this happens again next year.

I have used TurboTax for more than 15 years. This year I had a slightly unusual situation due to paying back a Covid related 401K withdrawl. I have been on the phone with support for more than 6 hours over the last few months, and the situation has only gotten worse, since now I can access my 2020 return to do an amendment.
The support people are nice, but clearly they are not up to date on the law, or how to manage the software. To speak with a Manager is a 2-day wait for an appointment, and I don't know how that will go yet.
If your situation isn't simple, find a live person, that you can see face to face. Paying for TurboTax offers no benefit.
I would use 0 stars if I could.

So I do my taxes. Then click the option that they take the fee out of my taxes. All of a sudden a few months laters these a holes take it off my card without warning when I gotta pay my rent. AND I never got my taxes because of some identification thing so now I'm going to be late by 2 weeks. I hope this entire company bombs. F TURBO TAX!

They hang up on you, takes so much time answering superfluous questions, just need to talk to someone. They are unaccountable and charge you for nothing. I want to hold them responsible for bull$#*! service and wasting my time.

https://www.classlawgroup.com/turbotax-free-to-file-class-action-lawsuit/

I had been using TurboTax for years. The price kept going up each year, but I still thought it was worth it. This year, I had an easy return and thought it would be free. They charged me about 25% more than last time! Deceptive and greedy. Intuit is taking money from poor people who are just trying to get their own money back from the government. TurboTax shouldn't be in business.

May not use them again! There were a number of software problems encountered in completing our 2021 taxes. For example, answered all questions on all screens (they did have all of our 2020 tax info to bring frwd), neared the end, and realized they had "skipped" over asking about any of our 1099's, and we have six. Trying to 'back up' to find the input area, the boxes were all red. There are no addendum worksheets like what they used to provide (i. E., calculation of taxable amounts of Social Security), there was no worksheet to show the difference between standard deduction vs itemization, and there was no final analysis of comparison of current year vs previous years, etc. Extremely frustrated as we save those comparisons and analysis forms with our copies of 1040. We always file as if we are itemizing, and we want those forms & costs saved, even if we are taking std deduction. It was all very minimal, all stripped down, just give the public the basic and not a single thing more!

I had to take my to a different professional just to be corrected. I did my taxes on the software and ended up owing 7,000 to federal and state. I took it to another professional who ended up having a return. I am so annoyed with the customer service when they sent me in circles and to a link that does not give a response to the request. I will never use this product again and having my 2019 taxes reviewed for possible flaws in that software. Buyer beware and go somewhere else!

I paid with my personal credit card on their site for the deluxe versios Federal and State CD.
After loading and filling everything out and being ready to file, the program locked up. Re-loaded, same issue. Tried contacting them, kicked to their Q&A which does nothing. Tried for a refund. Same thing. Tried calling. Overseas rep couldn't help. Filed a complaint with them on-line. Message came back that the complaint was closed. Ended up taking my taxes to a professional preparer.

Never Again!