TurboTax

TurboTax has been lobbying millions of dollars every year to make sure Americans can not file their taxes for free. They run an insulting ad campaign claiming to be free even though it is not free for almost everyone I know that has used it. If fact it cost me $200. This ad campaign is all more insulting because filing your taxes SHOULD be free for everyone, and only isn't because of their aggressive & regressive lobbying practices. The free filing program was launched 17 years ago by the federal government and yet I still pay $200. You're a student? 200 dollars. You're unemployed? 200 dollars. You're disabled? 200 dollars. TurboTax is a evil company run by evil people who can rot in hell for all I care.
Read More about it: https://www.propublica.org/article/inside-turbotax-20-year-fight-to-stop-americans-from-filing-their-taxes-for-free

I've been using turbo tax for many years. And every time, I got a disk, entered my info, and it was done. Easy. This year? Never again. Everything online, help desk is in India, and no one speaks English, finally got a person in the states and couldn't help enter my code. The help desk online was wanting $$ just to ask a simple question. I will never recommend or use turbo tax again until they bring the disk back, have people in the states to help, and don't charge $5 for every damn question I need answered

Don't trust TurboTax. Even after you've paid their exorbitant fees, they snuck in an additional $39 fee for having the fees deducted from your tax refund. I absolutely would have paid with credit card had I known. Wouldn't trust them. This is why they are facing the lawsuit for trying to scam their customers and charging all kinds of crazy fees when they lie to customers by saying their taxes are "too complicated" so customers MUST choose their paid versions. This was an illegal scam they ran and fortunately it caught up with them with this lawsuit.

The past 2 weeks I have been uploading my documents. Today when calling for help I was requested to upgrade to full service. I was told my existing data would be save and usable. The new full service assistant told me I need to start over! After asking her to escalate to a manager the line dropped after being on hold for 40 minutes and no response to the messages from Vicki in TX. Called support line which stated I will be contacted in 119 minutes. Then called to lodge a complaint and was circled to customer service which stated they would contact me in about 1 hour. Flat footed waste of time by upgrading my account to Full Service. Was not even able to speak with a CPA, only assistant. The expectation is higher with Full Support. Full Support does not mean assistant. Still no calls after 1 hour. Recommend using outside services if you need full service. Unfortunately my accountant turned 80 and needed to retire. This turbo tax expereince has been terrible even with an upgrade.
RCC

I was excited to get to do taxes with turbo tax on iPad…big mistake! Once printed for filing no flexibility to re-adjust numbers and redo another return... you are locked in unless you are amending formally to IRS. IRS sends me letter my numbers from my profit and loss statements were transferred over wrong to my W240. Really TurboTax? Consequently I owe an additional $950 in taxes. I've been using turbo tax for over 25 years and never had this happen on desktop where there is more control and you have more accessibility to diff. Parts of your return. Also my state sent me an additional bill which I was able to straighten out but very suspicious this happened with iPad version BEWARE of the iPad version…Limited access to numbers on your return and costs double to use from desktop version.

As a self employed person, I don't pay taxes all year, this year it says I get a refund?
No matter what a did to change income or expenses the refund amount keep getting bigger:(
I know this sounds like a good thing but it cannot be correct.
I did a friends taxes and it charged $ to efile only to get rejected. Said the AGI was not the same as last year? I have the copies of last year in front of me. This will be the last year to use this unprofessional software. It would be easier to just get the forms and fill them out yourself.

I paid extra money in order to have help with my state income tax because we reside in Washington state but my husband has worked in Montana and Idaho. I actually had a "tax expert" walk me through my Montana state tax return and she assured me it was completed properly, now Montana is stating no it wasn't completed properly and they are refunding me a tiny portion of what was expected. Of course nobody at Turbo tax is willing to help! I want my money back from TurboTax. I'll never use them again.

I've gone to a professional accountant this year in the wake of an audit notice from the CRA. Turbo Tax has been absolutely crap at making decisions and suggestions for co-filing. Last year I paid $4K and my wife paid $800.00. The CRA announced they were reassessing my wife in the amount of $3300. 00, and then demanded proof of our shared medical expenses. Not even a consideration that the co-filing might need to be reviewed. Turbo Tax will NOT help us resolve this at all.

They are not there to help you, they slowly add fees and they make you go through a bunch of pages and other companies to simply get your own money. Not to mention how hard those other companies are to work with. Also they told me my refund was a couple thousand and then the IRS told me that they entered my information wrong and it was less than a couple hundred.

The nightmare began after taxes were complete. The final step asked for the information I needed. It took me a couple of days to get it.
With time left before the tax deadline, they closed my account.
There is NO CUSTOMER SERVICE DEPT. 7 hours & $780 wasted.

Turbo tax still does not have the correct documents to be able to file 1120s returns with the state of GA. They are due in 5 days. Their customer service told me just to wait and file an extension. If you are a tax software company, how can you not have the forms needed to file a simple return? Other tax software has no problems filing the same returns that I need to file with the state of Georgia. It is just Turbo Tax.

This year during the download it would not accept my email address. After multiple attempts. Contacted Turbotax and started on chat, finally switched to a person. End result solved my own problem. I was told I would be charged $1.00 and would be refunded immediately. Checked my CC account found I was charged the $!, plus $28.00. I contacted them and the said my money would be refunded. This morning I find a second $28.00 charge. The $28.00 is for some kind of Legal service. I took a picture for you folks. No matter what I do it says the file is too large.

Turbo tax is definitely a rip off and misleading! They say it's free and have you go through the entire process and waste your time and then say ooops no not free you'll have to pay and then once you pay they charge another $50 for state return! Something needs to be done about this!

TurboTax (or as I like to call them, TurdboTax) is the worst company to ever exist on God's green Earth. They are crooks who steal money from the working class. No other first world country does this to pay taxes. I wish I could move to South Africa

Been using TurboTax for nearly 20 years. Never again, this year was horrible. My "scheduled" Federal Tax return did not get sent which resulted in a $225 late fee. There was no reminder notification to send or that the return hadn't been sent. I was awaiting a debit from bank and after a week I checked on the return to see it was not in fact not sent despite selecting that as an option. Maryland return was awkward and printed 14 plank pages in the middle of the form and the lines printed off the lines, a mess. I tried to reach out to share my thoughts directly with TurboTax, but you are completely unable to find a "feedback" link to share your experience, only automated Q&A - totally frustrating. So very unhappy with them. I'm completely done with this product even if I have to pay someone to do my future tax returns. Makes no sense to me that you have a product that works so well for so long and its a complete bomb for 2022.

Called turbo tax for my refund that was sent to them 3 months ago. This call was about 3 hours of my time. They said it is in California bank and they will send me my return. Called this place 3 days in a row and no response other than I will get my return in 2 days (every time I call) I sit on hold with this California bank for over 2 hours for 3 days in a row. Call turbo tax back they have automated machine tell me to call IRS and hang up on me. These people have my return and will not give it to me for 4 months now. I have no idea to get my money.

Intuit and other companies offering tax preparation services have lobbied the US government for years to prevent the IRS from introducing a free filing service. Most if not all other peer countries have such a free tax filing service. Intuit can take our money, but they will not have our respect. Vote for politicians who will support free filing with the IRS and are not compromised by corporate money.

I paid $74 to file my taxes with Turbotax but they were unable to help me to either e-file or mail the documents, spent numerous hours with their staff and no one could help and yet they refused to pay my money back, complained to BBB and they didnt care because they are thugs and steal people's money! Their software sucks, i had the same issue last year spending so much time and no success importing my stocks transactions

I was doing my taxes on TurboTax online and put in my credit card information just to get a total and they charged my card even though I didn't complete filing and they refuse to refund my money. Now my bank is in the negative thanks to them. I am beyond pissed cuz now I'm stuck with a negative bank account which I don't have the money to put back in. Thanks for screwing me turbo tax.